Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amit Saklani

Bangalore

Summary

Dynamic IT leader with extensive experience at ObserveAI, excelling in SaaS platform administration and cross-functional collaboration. Proven track record in optimizing cloud services and enhancing user access through identity management solutions. Adept at managing global IT teams and driving operational efficiency, ensuring high-quality support across diverse environments.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

IT Senior Support Engineer

Okta
Remote India
04.2024 - Current
  • Manage and optimize information technology systems that support enterprise-level applications and infrastructure.
  • Implement and maintain IT solutions to improve system performance and reliability.
  • Oversee the integration of identity management solutions, such as OKTA, with our systems to enhance security and user access.
  • Provide expert troubleshooting for identity management and system access issues.
  • Effectively communicate with teams and stakeholders to maintain system integrity and performance.
  • Collaborate with IT teams to align systems and processes, improving operational efficiency.
  • Possess significant experience in IT systems engineering with a comprehensive understanding of cloud services.
  • Self-motivated individual with a proven ability to effectively manage IT projects.

End User Technical Support Specialist

Cloudreach
Remote (Pune)
12.2020 - 04.2024
  • Supported Azure tenants and CSP tenants work towards implementing automation within SSO and Data Source directories.
  • Handled vendor management, including onboarding vendors and creating POs for different locations.
  • Onboarded different applications with SSO and created workflows according to business needs.
  • Provided IT assistance encompassing application support, hardware and software installation, and troubleshooting.
  • Managed various types of Windows and Mac systems remotely, setting up and maintaining them.
  • Conducted user onboarding and offboarding, including various types of access removal.
  • Created projects on Jira and Bitbucket/Github based on user requirements, and provided access to Confluence and Atlassian.
  • Managed users and devices on Airwatch, Jamf, and Gsuite admin environment.

Remote Support Engineer

Ciena
Gurgaon
02.2020 - 09.2020
  • Provide support for Zoom meeting issues and RSA tokens.
  • Troubleshoot SSCM issues, manage user requirements for software and assist users in installing deployed software from SSCM.
  • Manage Zscaler services and troubleshoot VPN issues.
  • Assign VMs to users and set them up according to user requirements.
  • Create tickets on behalf of users, assign them to the relevant teams, and coordinate with teams until resolution.
  • Manage various types of Windows and Mac systems remotely, setting them up and maintaining them.
  • Manage the IT incidents by providing solutions from a remote location or by accessing users' desktops to troubleshoot software-related issues.

Remote Support Engineer

DXC Technology (Payroll on HR India)
Noida
01.2019 - 01.2020
  • Provide support for Office 365, OneDrive, and SharePoint.
  • Assist global users remotely via Bomgar for various software installations and troubleshooting.
  • Assisted global users with migration from CSC to DXC and HPE to DXC (domains), and worked on basic Exchange services.
  • Provide IT assistance for management and procurement (for US users only) through SharePoint and ServiceNow.

Manager IT

ObserveAI
  • Lead and scale a global IT support team, delivering high-quality technical support across international regions and time zones. Own and administer core SaaS and infrastructure platforms including Okta, Google Workspace, Jamf, Microsoft Intune, GitHub, and Jira.
  • IT Infrastructure & SaaS Management: Okta (SSO, SCIM, Lifecycle Management), Google Workspace (Admin, Vault, Security), Microsoft Intune (Endpoint Manager), Jamf Pro, GitHub (SSO, repo policies), Jira (Admin, Automation)
  • Endpoint & Device Management MacOS, Windows, BYOD/Work Profile Strategy, MDM Policy Creation, Compliance Monitoring, Zero-touch Provisioning (Apple DEP, Autopilot)
  • Collaboration & Process Automation Jira Workflows & Service Desk Automation, Google Admin & Workspace Automation, Okta Workflows, Slack Integration, Email Routing
  • IT Leadership & Strategy Global Helpdesk Management, Cross-Functional Collaboration (Eng, SecOps, HR), IT Budgeting, Vendor Management, Procurement

Education

Diploma - Server 2003 / 2008, CCNA, Hardware & Networking

Jetking

Undergraduate Degree - Business, Management, Economics

Hemvati Nandan Bahuguna Garhwal University

HSC (12th) -

CBSE

10th -

CBSE

Skills

  • AWS IAM administrator
  • Azure administration
  • Google Cloud Platform
  • Jamf, Intune, AirWatch (Workspace 1)
  • GitHub, Jira, Bitbucket, Confluence
  • Zoom, Slack, and Teams
  • ABM, VMware
  • Okta, OneLogin, Workday, G Suite, RADIUS, Mac OS
  • Endpoint device management
  • SaaS platform administration
  • Project management
  • Cross-functional collaboration
  • Vendor management
  • IT infrastructure management
  • Identity management solutions
  • Cloud services optimisation
  • Technical troubleshooting
  • User onboarding processes
  • Team leadership
  • Operations management

Certification

  • Google Apps Certified Administrator Managing Goole Workspace
  • Google Workspace Google
  • Goole Workspace Security Google Workspaces Administration
  • Google Google

Timeline

IT Senior Support Engineer

Okta
04.2024 - Current

End User Technical Support Specialist

Cloudreach
12.2020 - 04.2024

Remote Support Engineer

Ciena
02.2020 - 09.2020

Remote Support Engineer

DXC Technology (Payroll on HR India)
01.2019 - 01.2020

Manager IT

ObserveAI

Diploma - Server 2003 / 2008, CCNA, Hardware & Networking

Jetking

Undergraduate Degree - Business, Management, Economics

Hemvati Nandan Bahuguna Garhwal University

HSC (12th) -

CBSE

10th -

CBSE

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Amit Saklani