Summary
Overview
Work History
Education
Skills
Timeline
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Amit Saraswat

Patisserie chef
Bengaluru

Summary

Dynamic Customer Support Executive with a proven track record at Ola Electric, enhancing customer satisfaction through effective complaint resolution and active listening. Skilled in customer inquiry management and mentoring, I excel in high-pressure environments, delivering personalized support and fostering teamwork to drive service excellence.

Overview

1
1
year of professional experience

Work History

Customer Support Executive

Ola Electric
05.2024 - 01.2025
  • Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
  • Provided personalized support to customers by understanding their unique needs and preferences.
  • Managed customer service effectiveness by monitoring performance and assessing metrics.
  • Mentored junior team members to enhance their skills and improve overall team performance.

Education

Diploma in Pastry , Bakery And Chocolate Art - Baking

Whitecaps International School of Pastry
Bengaluru, India
04.2001 -

Bachelor of Technology - Mechanical Engineering

CMR Institute of Technology
Bengaluru
04.2001 -

Skills

Pastry ,Breads,and Entrement preparation

Biscuits ,Cake Sponges prepration

Baking techniques

Basic knife skills

Glazing and icing application

Dessert preparation

Kitchen safety

Food safety

Time management

A basic knowledge of Python, C, java,automobiles

Identifying the potential clients and the decision makers

Timeline

Customer Support Executive

Ola Electric
05.2024 - 01.2025

Diploma in Pastry , Bakery And Chocolate Art - Baking

Whitecaps International School of Pastry
04.2001 -

Bachelor of Technology - Mechanical Engineering

CMR Institute of Technology
04.2001 -
Amit SaraswatPatisserie chef