Amit Saraswat
Patisserie chef
Bengaluru
Summary
Dynamic Customer Support Executive with a proven track record at Ola Electric, enhancing customer satisfaction through effective complaint resolution and active listening. Skilled in customer inquiry management and mentoring, I excel in high-pressure environments, delivering personalized support and fostering teamwork to drive service excellence.
Overview
1
1
year of professional experience
Work History
Customer Support Executive
Ola Electric
05.2024 - 01.2025
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Provided personalized support to customers by understanding their unique needs and preferences.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Mentored junior team members to enhance their skills and improve overall team performance.
Education
Diploma in Pastry , Bakery And Chocolate Art - Baking
Whitecaps International School of Pastry
Bengaluru, India 04.2001 -
Bachelor of Technology - Mechanical Engineering
CMR Institute of Technology
Bengaluru 04.2001 -
Skills
Pastry ,Breads,and Entrement preparation
Biscuits ,Cake Sponges prepration
Baking techniques
Basic knife skills
Glazing and icing application
Dessert preparation
Kitchen safety
Food safety
Time management
A basic knowledge of Python, C, java,automobiles
Identifying the potential clients and the decision makers
Timeline
Customer Support Executive
Ola Electric
05.2024 - 01.2025
Diploma in Pastry , Bakery And Chocolate Art - Baking
Whitecaps International School of Pastry
04.2001 -
Bachelor of Technology - Mechanical Engineering
CMR Institute of Technology
04.2001 -