F&B Service, Guest Experience
Amit Saravaiya
Mota Samadhiyala, PO Mota Samadhiyala, Dist - Junagadh
Una
Summary
Dynamic Guest Service Associate with a proven track record at Woods at Sasan Resort, excelling in guest relations and complaint handling. Enhanced guest satisfaction through prompt issue resolution and effective communication, contributing to increased repeat bookings. Skilled in report creation and maintaining accurate cash handling procedures, ensuring operational excellence.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Team Leader
Woods at Sasan Resort by 1000Island Hotels & Resorts
09.2025 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Guest Service Associate
Woods at Sasan Resort by 1000Island Hotels & Resorts
02.2024 - 08.2025
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction.
- Handled phone inquiries professionally, contributing to increased bookings and repeat customers.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
Education
High School Diploma -
Shree Swami Narayan School
Dhokadva 04.2001 -
Skills
Complaint handling
Interests
Hobbies
Photography
Travelling
Explore New Places
Timeline
Team Leader
Woods at Sasan Resort by 1000Island Hotels & Resorts
09.2025 - Current
Guest Service Associate
Woods at Sasan Resort by 1000Island Hotels & Resorts
02.2024 - 08.2025
High School Diploma -
Shree Swami Narayan School
04.2001 -