AMIT SARKHEL

• Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
• Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
• Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
• Maintained a clean work environment by keeping the counter area tidy and well-organized at all times.
• Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
• Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
• Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
• Provided exceptional service at ticket counters, booking flights and processing payments securely.

• Contributed to airline''s reputation for punctuality by swiftly completing cabin preparation tasks prior to passenger boarding.
• Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status or fare class.
• Facilitated efficient boarding processes by checking tickets, directing passengers to their seats, and assisting with carry-on luggage storage.
• Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
• Promoted airline loyalty programs.
• Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.

• Established strong teamwork among crew members through effective communication and collaboration.
• Provided exceptional customer service, resulting in increased passenger loyalty and repeat business.
• Enhanced passenger satisfaction by addressing concerns and providing timely solutions.
• Maintained high levels of cleanliness throughout the cabin, ensuring a pleasant experience for passengers.
• Collaborated with catering teams to design appealing meal options that exceeded passenger expectations.
• Served as a liaison between cabin crewmembers and upper management, maintaining open lines of communication regarding issues affecting flight operations.
• Conducted regular performance evaluations for cabin crew members, identifying areas for improvement and providing constructive feedback.
• Reported damages, maintenance problems, safety issues, and potential hazards to management.

Percentage: 47

Percentage: 65

• Honours in English

Percentage: 49