Amit Seth
Marketing And Operations Manager
Lucknow
Summary
Hospitality operations professional directing café, store, and food court performance across multi-site business units. Coordinates 20+ daily operational reviews, calls, and check-ins while completing 10+ quality checks per week, supporting 10+ hires per quarter and managing inventory, hiring, training, quality assurance, and customer satisfaction and enforcing SOPs and controlling costs. Ready for Operations Manager responsibilities that depend on smooth daily execution and disciplined reporting.
Overview
1
1
Language
3
3
Certifications
12
12
years of professional experience
Work History
Marketing and Operations Manager
Reliance Jio BP : Conveyance, Plaza and Fuel
10.2023 - Current
- Monitored 100% guest satisfaction score across café and conveyance outlets through service checks and feedback reviews.
- Reviewed 10 store audits weekly to keep operations aligned with SOP compliance and quality standards.
- Manageing JIOBP store operations, Plaza and Retail Outlet across the U.P State with a focus on loyalty execution.
- Drove product, inventory control, and cost efficiency efforts to support top-line growth and bottom-line EBITDA performance.
- Implemented SOPs and process controls across stores, Plaza and retail outlets to strengthen consistency and operational discipline.
- Coordinated training, team building, and audit follow-up with store teams to improve execution quality and accountability.
- Supported new outlet openings and food court renovation handovers while conducting interviews and hiring suitable staff.
- Leading Loyalty Program (Jio4ever smiles and DLP) for Fuel and Conveyance business along wit Area Managers.
- Driving BTL/POS/Digital Marketing activity in state along with Area Managers and supporting in new campain/promotions.
District Manager
Jubilant Foods (Dominos)
12.2021 - 06.2023
- Led operations across 14 stores and a team of +250 members, covering guest experience, financial control, and people management.
- Managed P&L by controlling COGS, COL, variable expenses, and non-variable expenses to keep performance healthy.
- Set sales targets and reviewed KPI performance through daily, weekly, and monthly reports to support profitability.
- Strengthened supply chain, inventory control, and audit routines to reduce pilferage and maintain stock accuracy.
- Enforced 100% compliance in process and store audits, standardizing execution at every step.
- Coached internal employees, discussed growth plans, and delivered training to build capability and support development.
- Coordinated with cross-functional teams to keep operations running smoothly and maintain high customer service standards.
Unit Head
Bundle Technologies Pvt Ltd. (SWIGGY)
03.2019 - 06.2020
- Directed 80 staff members, including 4 managers and 2 Unit Chefs, across daily restaurant operations and shift coordination.
- Owned business performance reporting, preparing weekly, monthly, and yearly updates for staff control, food control, P&L, and sales.
- Controlled inventory, stock levels, and ordering for food, equipment, small ware, and liquor while reporting shortages promptly.
- Managed audits, corrective action plans, and SOP compliance to strengthen quality control, hygiene, health, and safety standards.
- Coordinated schedules with managers and the admin office, assigning duties and workstations to match operational needs.
- Oversaw training, regular feedback, and customer complaint handling to support service quality and customer satisfaction.
- Directed delivery timing, cost control, maintenance scheduling, and equipment repairs to keep restaurant operations running smoothly.
Restaurant General Manager
Devyani International: Pizza Hut
09.2014 - 03.2019
- Managed 2 stores and converted flow through to positive 250 through tighter restaurant operations.
- Drove unit P&L to EBITA positive by controlling costs and improving daily operating discipline.
- Oversaw restaurant performance across shifts, aligning staffing, service flow, and execution to brand standards.
- Maintained SOP compliance and quality checks to support consistent guest experience and franchise standards.
- Led inventory control and audit management to track stock usage, reduce losses, and keep records accurate.
- Coached team members through training and development conversations to strengthen store execution and service consistency.
- Coordinated daily problem-solving across front-of-house and back-of-house teams to keep operations running smoothly.
Education
Graduation - International Hospitality Management
Edinburgh Napier University, U.K at IIHM. Delhi
Delhi01-2010
3-year diploma - International Hospitality Administration
IIHM. Delhi
Delhi01-2010
12th - undefined
CBSE Board (Oxford Academy)
01-2005
10th - undefined
CBSE Board (RAN)
01-2003
Skills
- Six Sigma Yellow Belt
- Audit management
- SOP compliance
- Inventory control
- Quality assurance
- P&L management
- Store operations management
- Team leadership
- Training and development
- Vendor management
- Market expansion planning
- Performance coaching
- Franchise compliance
Certification
Six Sigma Certified
Qualification and Achievements
GDM of the Year Award by CEO at Devyani International, Super Glue award for lowest Retraction in Store at Devyani International, GDM of the Year Award by CEO at Devyani International, Best of the Best Supervisor Award by CEO/RM at Jubilant. (Year 22-23), Various Recognition received as: Employee of the Year 2018, Super Glue Award, Leadership Award by Training Team, ACE Excellency Award, Ops KPI Award by Yum.
Timeline
Marketing and Operations Manager
Reliance Jio BP : Conveyance, Plaza and Fuel
10.2023 - Current
District Manager
Jubilant Foods (Dominos)
12.2021 - 06.2023
Unit Head
Bundle Technologies Pvt Ltd. (SWIGGY)
03.2019 - 06.2020
Restaurant General Manager
Devyani International: Pizza Hut
09.2014 - 03.2019
10th - undefined
CBSE Board (RAN)
12th - undefined
CBSE Board (Oxford Academy)
3-year diploma - International Hospitality Administration
IIHM. Delhi
Graduation - International Hospitality Management
Edinburgh Napier University, U.K at IIHM. Delhi