Amit Sethi
New Delhi
Summary
Successful Change Management Analyst driving critical organizational change through research, optimization and systems development. Hands on conferences with employees and management to address problems by establishing improved procedures. Adeptly navigates internal control restrictions and calls-to-action to reduce negative impact on business operations. Contributes to streamlined processes and maximized resource utilization.
Qualified Business Intelligence Analyst versed in data mapping and user acceptance testing to solve complex problems in high-pressure environments. Activates strong analytical skills to investigate trends in large amounts of data and formulate conclusions based on findings. Excels at cultivating, managing and leveraging client relationships to foster extended engagements and business opportunities.
Overview
13
13
years of professional experience
Work History
Business Intelligence Analyst/Change Management Analyst
Avaya India Private Limited
Gurugram
04.2020 - Current
- Participated in the development of change management plans to ensure successful implementation of organizational changes.
- Drafted documentation for internal use such as best practices for implementing change management solutions.
- Managed relationships between internal teams and external vendors and partners involved in the change process.
- Evaluated existing change management processes to identify areas for improvement or optimization.
- Monitored progress throughout change management lifecycles to ensure timely completion of tasks according to deadlines set forth by stakeholders.
- Facilitated workshops and meetings to discuss proposed changes and their impacts.
- Analyzed business requirements into technical requirements for reporting and visualizations, data models and databases.
- Developed communication plans for informing staff about upcoming changes.
- Collaborated with cross-functional teams to develop effective solutions to address challenges arising from changes.
- Conducted data analysis, profiling and quality assessment to maintain integrity of business data.
- Generated daily, monthly and annual reports to address short- or long-term business intelligence questions.
- Worked with Core Technical teams to build self-service reports and establish automated processes for large-scale data analyses.
- Helped resolve issues with data analytics and visual representation to deliver relevant insights to senior business leaders.
- Summarized conclusions of business intelligence analyses and presented findings at executive meetings.
- Provided detailed source analysis and data mappings and transformations for development and implementation.
- Collaborated with quality, risk management and other teams to identify process improvement opportunities based on in-depth BI reviews.
- Maintained or updated business intelligence tools, databases or dashboards.
- Provided technical support for existing reports, dashboards or other tools.
Business Analyst/Change Management Analyst
DXC Technologies
Gurugram
04.2017 - 03.2020
- Created communication plans to ensure stakeholders were informed of changes throughout the process.
- Collaborated with senior leadership to develop a vision and plan for successful implementation of changes.
- Coordinated resources across departments for successful implementation of changes.
- Identified, evaluated and prioritized organizational change initiatives.
- Monitored progress of change initiatives and reported results to management team.
- Defined key data points and data sources to track against measurable performance indicators and produce useful reports.
- Analyzed operational data, surfacing insights and findings to support business and technical decisions.
- Redesigned processes to maximize benefits and quantifiable improvement in business metrics and illustrate roadmaps to future projects.
- Performed statistical data analysis to inform customer groups.
- Collected, tracked and evaluated current business and market trend data.
- Communicated with customers, competitors and suppliers to stay abreast of industry or business trends.
- Gathered and organized data to analyze current industry trends.
- Provided technical support for existing reports, dashboards or other tools.
- Analyzed and tracked data to prepare forecasts and identify trends.
- Created and designed business intelligence databases, spreadsheets or outputs.
Business Analyst
Hewlett Packard Enterprises
Gurugram
08.2015 - 03.2017
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Developed reports or created dashboards, providing financial-related information to make informed business decisions.
- Analyzed operational data, surfacing insights and findings to support business and technical decisions.
- Defined key data points and data sources to track against measurable performance indicators and produce useful reports.
- Performed statistical data analysis to inform customer groups.
- Identified needs of customers promptly and efficiently.
- Communicated with customers, competitors and suppliers to stay abreast of industry or business trends.
- Analyzed and tracked data to prepare forecasts and identify trends.
- Created or reviewed technical design documentation to drive accuracy of reporting solutions.
Reporting Analyst
Orange Business Services
Gurugram
07.2011 - 08.2015
- Monitored KPIs to identify inefficiencies and risks.
- Drafted and formatted reports in alignment with data quality requirements.
- Managed data collection and sampling procedures to accurately collect data.
- Established reporting criteria and standards to effectively maintain data integrity.
- Streamlined reporting processes by evaluating data sources, compiling data and redesigning output.
- Evaluated collected data and reported results and recommendations to stakeholders and management.
- Assessed and prioritized departmental reporting needs, functions and strategies and reported findings to management.
- Corrected inaccuracies through root cause analysis and performance report review.
- Created improved training techniques on reporting procedures, which increased employee performance and retention.
- Utilized pivot tables to automate AR aging report updates.
- Investigated and resolved account discrepancies in alignment with correct business processes.
Education
Bachelor of Commerce -
University of Delhi
New DelhiSkills
- Communication Planning
- Strategy Development
- Change Request Tracking
- Data Analysis
- Dashboard Creation
- Solution Design
- Survey Development
- KPI Tracking
- Trend Monitoring
- KPI Monitoring
- Data Visualization
- Database Management
- Competitive Analysis
- Strategic Planning
- Executive-Level Presentations
- Business Development
- Operations Analysis
- Requirements Analysis
- Technical Design Documentation
- Process Development
- Integrated Reporting Information System (IRIS)
- Business Intelligence Systems
- Data Mining
- BI Tool and System Design
- Data and Analytics
Timeline
Business Intelligence Analyst/Change Management Analyst
Avaya India Private Limited
04.2020 - Current
Business Analyst/Change Management Analyst
DXC Technologies
04.2017 - 03.2020
Business Analyst
Hewlett Packard Enterprises
08.2015 - 03.2017
Reporting Analyst
Orange Business Services
07.2011 - 08.2015
Bachelor of Commerce -
University of Delhi
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