Amit Shahi

• Working as Datacentre L3 Team for ASPAC.
• New Technology integration within the current infrastructure.
• To work in Internal Datacentre Projects and Escalation point for Operations.
• To understand Business Need and provide Solution for DCLAN & WIFI.
• Updating and Handover of Solution document to Operations Team.
• Working with Different Internal Teams like Security, Compute etc.

Projects

• Datacentre refresh with Nexus9K in ASPAC.
• Worked on SDWAN (Viptela) & SDLAN (Cisco Meraki & HP Aruba).
• Worked on F5 Load Balancers (BigIQ, VIPRION, LTM).
• Was instrumental in setting up R&D Centre at Bangalore.
• Planned, Designed & Implemented LAN & WIFI for GE Sanand Boiler & Turbine Factory.
• Planned, designed and implemented replacement of all LAN & WIFI hardware which are EOL & EOS from OEM.

Liaises with different entities to get the change activated in agreed time as per SLA with Customer.

• Project manage bulk & complex migrations using standard process and procedures.
• Assess, prioritize, respond and report on time for expedite requests.
• Working as 2nd Level of Escalation for the Support Team.
• Working with Different Service Management Team for Various Service Improvement Plans for the betterment of the Support.
• Conceptualize the Project of Mutualisation and currently working on the same within Orange Business Services.
• Taking Request, Validation, Impact Assessment and Approval are the key responsibility with respect to Changes.

Achievments

• Got numerous appreciations from Customer Service Managers and directly from Customers for the support provided to them.
• Got appreciation from Service Operation Management for the effort put into the Support of the customer.
• Was inducted into the Level 2.5 support Team for AXA UK Services.

• Responsible for Managing Network Operation Centre.
• Leading a Team of 8 Engineers and vertically responsible for NOC Operations.
• Responsible for 99.9% Uptime of NOC.
• Providing backend support to SIFY Global Corporate and Access customers.
• Commissioning & maintenance of Lease circuits, DS3 & STM1 Links between NOC locations.
• Responsible for Logical and Physical maintenance of SIFY IDC (Internet Data Centre).
• Maintenance and Upkeep of Various Application based Servers of Customers Deptt. Of Income TAX, HCL, India PrePaid, JCB, Akamai etc.

Achievement

• Able to manage 99.9% Uptime of NOC, LL’s and DS3, STM1 Links.
• Commissioning of Lease Line ckts, DS3 links with perfection and provide them quality service.
• LAN Audit of SIFY HH NOC & SIFY OKHLA NOC within the time frame and minimum downtime.
• Planned and executed several very critical Activities without any downtime.
• Completed MITS(Managed IT Services) Project of Apeejay Technopark, Badarpur which included LAN Designing, Configuration of N/W Equipments, Installation and Testing within the time frame.

• Installation, configuration and troubleshooting of Leased lines (VPN) of BSNL for customer and upkeep of the leased circuit.
• Installation, Configuration of Office LAN Setup and its Upkeep and Maintenance.
• Handling customer calls, and providing prompt solutions.
• Leading the team of three Technical Executives.
• Instructing and guiding, five field/on-call engineers for giving prompt service to the customers.
• Installation, Configuration and Maintenance of different types of Servers for customers.