Amit Sharma
Direct Sales Manager II Key Accounts Expert II Corporate Professional
Delhi,Delhi
Summary
Motivated and goal driven with strong work ethics, highly skilled at creating new relationships and maintaining strong customer relations to generate repeat business. In-depth knowledge of effective sales strategies and exceptional presentation skills. Analytical thinker with the ability to perform well under pressure. Goal- and team-oriented with strong leadership skills and a commitment to team quotas.
Overview
10
10
years of professional experience
Work History
Direct Sales Manager
Mahindra Holidays & Resorts India Ltd.
8 2021 - Current
- Built and maintained relationships with key clients, resulting in revenue and increase in customer loyalty.
- Developed and implemented a customer service policy that improved response time and quality of service and utilized customer feedback to identify customer needs and develop customized solutions.
- Collaborated with cross-functional teams to ensure customer needs are met and exceeded, resulting to increase in customer satisfaction.
- Produced detailed reports and analysis to identify customer trends and uncover opportunities for growth.
- Optimized territory coverage by reassigning accounts based on market potential analysis, ultimately maximizing revenue generation opportunities.
- Enhanced customer satisfaction through prompt resolution of issues, attentive follow-up communication, and personalized service offerings.
- Drove client retention rates by nurturing long-term relationships and developing tailored solutions for individual needs.
- Streamlined internal processes for increased efficiency in sales operations and customer management.
- Implemented performance metrics to track individual and team progress, driving accountability within the salesforce.
- Increased sales revenue by implementing effective direct sales strategies and fostering strong relationships with clients.
- Secured long-term contracts with key clients by effectively demonstrating the value proposition of our products/services over competitors.
- Managed revenue models, process flows, operations support and customer engagement strategies.
Assistant Manager Corporate Sales
Skil Travels Pvt Ltd.
2018.06 - 2020.03
- Successfully coordinated a large-scale corporate event and, resulting in a positive customer feedback and increase revenue in sales
- Responsible for generating revenues by bringing existing accounts and from new corporate accounts
- Building and maintaining healthy business relationship with corporate clients and managing customer eccentric operations and ensuring customer satisfaction by achieving delivery and service quality norms
- Responsible for revenue target of self and ensure to coordinate with ops team for smooth execution
- Work closely with marketing team to develop and execute promotions and programs.
Key Account Manager
Avis India
2016.05 - 2018.05
- Coordinated account activities between clients and internal departments, resulting customer satisfaction
- Developed and tracked key performance indicators (KPIs) that allowed for better decision-making and forecasting
- Developed and maintained relationships with key clients, resulting in an increase in revenue by profitable growth
- Built strong relationships with key customers and stakeholders, resulting in repeat business and referrals
- Established and maintained productive relationships with key stakeholders and decision-makers
- Explained account features and services to customers, resulting increase in account openings and renewals
- Managing and monitoring the car rental operational issues on day to day basis
- Responsible for end to end Car requirements for the key accounts and responsible for the self-target and revenue as well
- This involved planning, organization, coordination and commitment
- Implement ideas that lead to process improvements (cost, time, service improvement
- Identifying improvement areas & implementing measures to maximize customer satisfaction levels
- Ability to work independently Acquisition of new corporate accounts Independently closure Responsible for revenue and self target.
Assistant Manager
Mercury Travel Pvt Ltd.
2015.08 - 2016.05
- Achieved sales goals consistently over a period of one year and also manage for overall outbound Leisure Travel in North Region and develop (FIT & Ad hoc Groups) and generating new queries in MICE segments and identifying potential customers
- Developed and maintained relationships with travel suppliers to ensure access to the best travel options and deals
- Assisted customers with flight and hotel bookings, travel insurance, and other travel-related services
- Coordinated travel arrangements, ensuring that all details and requirements were met
- Coordinated travel arrangements for staff and clients, ensuring all arrangements were completed on time and within budget
- Coordinated travel arrangements for management, resulting in reduced costs and improved efficiency
- Identify New Potential Customers for the Business Development.
Senior Executive
Yatra Online Pvt Ltd.
2011.04 - 2014.04
- Organized and coordinated travel arrangements for executive-level personnel, including flights, hotels, and ground transportation
- Handling Outbound Corporate Special Interest Tours Association Tie-ups, Chamber of Commerce visits and corporate also generation and development of Business by being in touch with Govt
- Bodies, Chamber of Commerce, Association etc
- Utilized sales techniques and strategies to build customer relationships and close sales
- Drafting the proposal for client and negotiations with vendors pricing in micro level
- Taking care of marketing activities of the respective events
- Built and managed assign target to achieve corporate goals.
Sr. Travel Consultant
Red Carpet Tours Pvt Ltd
2011.04 - 2014.04
- Developed and maintained relationships with travel suppliers to ensure access to the best travel options and deals
- Coordinated travel arrangements, ensuring that all details and requirements were met
- Assisted customers with flight and hotel bookings, travel insurance, and other travel-related services
- Developing key accounts at national level in the assigned territory and maintaining excellent relations
- Fix up the meeting with decision makers of the company and identify their requirements, Corporate Incentive Tours, Leisure Tours I Business generation by International Trade Fair I Corporate Mice Tours I Tie up with DMC I Travel Agents.
Education
Intermediate -
Himachal Pradesh Govt. Sr. Sec. School
Matriculation - undefined
Himachal Pradesh Govt. Sr. Sec. School
Graduate With 03 Years Degree At CT Institute Jalandhar Punjab. Airlines Tourism Hospitality Management -
CT Group of Institutions
Skills
Problem Solving
Details
05/18/88, Chandigarh, Indian, NA
Languages
English
Hindi
Hindi
Hindi
Interests
Travel| Explore the World I Cooking
Timeline
Assistant Manager Corporate Sales
Skil Travels Pvt Ltd.
2018.06 - 2020.03
Key Account Manager
Avis India
2016.05 - 2018.05
Assistant Manager
Mercury Travel Pvt Ltd.
2015.08 - 2016.05
Senior Executive
Yatra Online Pvt Ltd.
2011.04 - 2014.04
Sr. Travel Consultant
Red Carpet Tours Pvt Ltd
2011.04 - 2014.04
Direct Sales Manager
Mahindra Holidays & Resorts India Ltd.
8 2021 - Current
Intermediate -
Himachal Pradesh Govt. Sr. Sec. School
Matriculation - undefined
Himachal Pradesh Govt. Sr. Sec. School
Graduate With 03 Years Degree At CT Institute Jalandhar Punjab. Airlines Tourism Hospitality Management -
CT Group of Institutions
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