Amit Sharma
Global RPO Lead
Delhi NCR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
8
8
years of post-secondary education
Work History
Global RPO Lead
TCS
Delhi NCR
12.2022 - Current
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained extensive knowledge in data entry, analysis and reporting.
- Developed strong communication and organizational skills through working on group projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Gained strong leadership skills by managing projects from start to finish.
- Provided professional services and support in a dynamic work environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Delivery Head
DigIT Digital 360 Private Limited
Delhi NCR
10.2018 - 11.2022
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to develop and implement creative solutions to complex problems.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Senior Delivery Manager
Guardian Life Insurance Company of America
Delhi NCR
04.2017 - 09.2018
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Delivery Operations Manager
AONHewitt
Delhi NCR
07.2009 - 03.2017
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Gained strong leadership skills by managing projects from start to finish.
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked well in a team setting, providing support and guidance.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Assistant Manager - Operations
247ai
Guatemala City
02.2008 - 06.2009
- Coordinated with General Manager in different operational issues and promotional activities.
- Developed and maintain operational guidelines for staff.
- Monitored employee productivity and optimized procedures to reduce costs.
- Supervised operations team to support operational excellence and excellent customer service.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Monitored key performance metrics to identify areas for improvement.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Critical Situation Manager
Convergys Information Management Group
Hyderabad
10.2003 - 01.2008
- Investigated practical and theoretical issues facing emergency services and identified effective resolutions.
- Utilized comprehensive risk analysis to identify, assess and manage emergency management risks.
- Skilled at working independently and collaboratively in a team environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
MBA - Business Administration And Management
IMT Ghaziabad
Distance Learning 05.2006 - 05.2008
Bachelor of Arts - Political Science
University of Delhi
Distance Learning 05.2003 - 04.2006
Associate of Arts -
IHM Delhi
New Delhi 05.1999 - 03.2002
Skills
Corporate leadership
Leading projects
Corporate strategy development
PowerPoint proficiency
Corporate event expertise
Leading large departments
Group activity leading
Lead Conversion
Timeline
Global RPO Lead
TCS
12.2022 - Current
Delivery Head
DigIT Digital 360 Private Limited
10.2018 - 11.2022
Senior Delivery Manager
Guardian Life Insurance Company of America
04.2017 - 09.2018
Delivery Operations Manager
AONHewitt
07.2009 - 03.2017
Assistant Manager - Operations
247ai
02.2008 - 06.2009
MBA - Business Administration And Management
IMT Ghaziabad
05.2006 - 05.2008
Critical Situation Manager
Convergys Information Management Group
10.2003 - 01.2008
Bachelor of Arts - Political Science
University of Delhi
05.2003 - 04.2006
Associate of Arts -
IHM Delhi
05.1999 - 03.2002