Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amit Sharma

Global RPO Lead
Delhi NCR

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience
8
8
years of post-secondary education

Work History

Global RPO Lead

TCS
Delhi NCR
12.2022 - Current
  • Worked well in a team setting, providing support and guidance.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Developed strong communication and organizational skills through working on group projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Gained strong leadership skills by managing projects from start to finish.
  • Provided professional services and support in a dynamic work environment.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.

Delivery Head

DigIT Digital 360 Private Limited
Delhi NCR
10.2018 - 11.2022
  • Applied effective time management techniques to meet tight deadlines.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Learned and adapted quickly to new technology and software applications.
  • Worked well in a team setting, providing support and guidance.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.

Senior Delivery Manager

Guardian Life Insurance Company of America
Delhi NCR
04.2017 - 09.2018
  • Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Resolved problems, improved operations and provided exceptional service.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Applied effective time management techniques to meet tight deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Delivery Operations Manager

AONHewitt
Delhi NCR
07.2009 - 03.2017
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Gained strong leadership skills by managing projects from start to finish.
  • Applied effective time management techniques to meet tight deadlines.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Worked well in a team setting, providing support and guidance.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Assistant Manager - Operations

247ai
Guatemala City
02.2008 - 06.2009
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Developed and maintain operational guidelines for staff.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Monitored key performance metrics to identify areas for improvement.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Critical Situation Manager

Convergys Information Management Group
Hyderabad
10.2003 - 01.2008
  • Investigated practical and theoretical issues facing emergency services and identified effective resolutions.
  • Utilized comprehensive risk analysis to identify, assess and manage emergency management risks.
  • Skilled at working independently and collaboratively in a team environment.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

MBA - Business Administration And Management

IMT Ghaziabad
Distance Learning
05.2006 - 05.2008

Bachelor of Arts - Political Science

University of Delhi
Distance Learning
05.2003 - 04.2006

Associate of Arts -

IHM Delhi
New Delhi
05.1999 - 03.2002

Skills

Corporate leadership

undefined

Timeline

Global RPO Lead

TCS
12.2022 - Current

Delivery Head

DigIT Digital 360 Private Limited
10.2018 - 11.2022

Senior Delivery Manager

Guardian Life Insurance Company of America
04.2017 - 09.2018

Delivery Operations Manager

AONHewitt
07.2009 - 03.2017

Assistant Manager - Operations

247ai
02.2008 - 06.2009

MBA - Business Administration And Management

IMT Ghaziabad
05.2006 - 05.2008

Critical Situation Manager

Convergys Information Management Group
10.2003 - 01.2008

Bachelor of Arts - Political Science

University of Delhi
05.2003 - 04.2006

Associate of Arts -

IHM Delhi
05.1999 - 03.2002

Similar Profiles

CREATE PROFILE
Amit SharmaGlobal RPO Lead