Amit Sharma
Technical Lead
Ghaziabad
Summary
Meticulous Technical Lead strictly adheres to both client-provided technical requirements and internal business goals. Balances project prioritization to fulfill both contractual obligations and internal revenue requirements. Provides foresight and management designed to grow satisfied customer bases and revenue figures.
Proactive, resourceful & innovative professional, offering a rich & comprehensive 18+ yrs. of experience in IT infrastructure, service delivery & support, technical troubleshooting, network management and system administration. Articulate professional having 15+ years of experience in installation, configuration and maintenance of EPBX/PBX Telephony systems. Comprehensive understanding and practical knowledge of working in network that spans across geographical locations using different WAN links like Leased line, ISDN using devices like Switches (Voice), Routers, Modems etc in various LAN/WAN environment. Expert knowledge on Siemens EPBX, NICE call recording, Cisco (CUCM) and Genesys Cloud.
Overview
21
21
years of professional experience
Work History
Technical Lead
Wipro Technologies
01.2024 - Current
- Mentored junior developers through regular 1-on-1 meetings, providing guidance on best practices, coding standards, and career growth opportunities.
- Organized system operating procedures to strengthen controls.
- Collaborated with product managers, designers, and business stakeholders to define project requirements, ensuring alignment with organizational goals.
- Implemented continuous integration and deployment strategies for faster release cycles and improved application reliability.
- Offered input on technical and platform-related strategic planning initiatives.
- Facilitated knowledge sharing sessions within the technical team to improve skillsets and encourage innovative solution development.
- Managed vendor relationships, resulting in streamlined communication, timely delivery of services, and cost savings.
Subject Matter Expert (SME/L3)
Wipro HR Services Ltd.
9 2011 - 01.2024
- Providing support to Alight users/managers in US and India, call routing setup, NICE call recording, Cisco Unified Communication, on-call support, training, major projects
- Mentored junior team members, contributing to their professional growth and development.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Monitored and tracked user progress to identify improvement opportunities.
- Analyzed business problems, identifying root causes and developing robust solutions.
- Spearheaded internal training initiatives that led to increased employee proficiency in critical skills.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
System Engineer
Siemens Information System Ltd.
10.2007 - 12.2010
- Supporting UK based client Siemens Enterprise Communications, troubleshooting Hipath 4000/Hicom 300 E switches, configuration and troubleshooting of voice gateways, SAP GUI, basic support to other teams, onsite experience in Germany
Technical Analyst
Patni Computer Systems
01.2007 - 10.2007
- Administrative level support to EMC Clients, resolution techniques, knowledge transfer, worked on CSI Oracle 11i Application
Senior Officer
Bharti Comtel Ltd
09.2005 - 12.2006
- Routers installation and configuration, DSL modem installation and configuration, support for email clients, troubleshooting various OS, online support to Airtel Broadband Subscribers
Resident cum On-Site Engineer
RT Outsourcing Services Ltd
01.2005 - 08.2005
- Installing, configuring and administering Microsoft Windows, network protocols, project assistance in FedEx
Assistant Software Developer
III Technologies
02.2004 - 09.2004
- Form designing, program coding, software testing and debugging
Education
B.E. in Computer Science -
KIET Ghaziabad
10+2 Science - undefined
U.P. Board
10th - undefined
U.P. Board
Skills
Genesys Cloud
NICE Call recording tool
CUCM
Certified Engineer for Siemens Hipath 4K, 3K/Hicom 300 switches (using ProCom/LcWin/ComWin/Hipath Assistant, ProCenter Composer, Voicemail Xpressions)
Certified for Cisco Certified Network Associate from Institute of Advanced Computing Management, Cisco ID # CSCO11206476
Mentorship and coaching
Issue investigation
Process Improvement
Additional Information
I consider myself as an Optimistic and Self-Motivator who at times can motivate others to do at their best. I am Keen Observer and Extremely fast Learner. Being a member in team project, I know the importance of Team Spirit and possess the ability of handling immense pressure tirelessly and selflessly.
Personal Information
- Father's Name: Shri S.K. Sharma
- Date of Birth: 11/12/80
- Marital Status: Married
Languages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Timeline
Technical Lead
Wipro Technologies
01.2024 - Current
System Engineer
Siemens Information System Ltd.
10.2007 - 12.2010
Technical Analyst
Patni Computer Systems
01.2007 - 10.2007
Senior Officer
Bharti Comtel Ltd
09.2005 - 12.2006
Resident cum On-Site Engineer
RT Outsourcing Services Ltd
01.2005 - 08.2005
Assistant Software Developer
III Technologies
02.2004 - 09.2004
Subject Matter Expert (SME/L3)
Wipro HR Services Ltd.
9 2011 - 01.2024
B.E. in Computer Science -
KIET Ghaziabad
10+2 Science - undefined
U.P. Board
10th - undefined
U.P. Board