Experienced in managing reseller and partner operations at Tata Consultancy Services, with a focus on Google Cloud compliance and growth. Skilled in training programs and strategic data analysis to boost partner success. Known for meticulous audit management and successful marketing collaborations.
1. Partner Program & Compliance Management
• Ensuring partner tier requirements (Expertise, Specializations, Certifications) are met.
• Submitting and managing Specialization & Expertise applications.
• Tracking Partner Performance Metrics (revenue, certifications, customer success).
• Handling audit processes for compliance with Google’s partner standards.
2. Reseller & Sub-Billing Account Management
• Managing reseller enrollments, project onboarding, and sub-billing accounts.
• Tracking and allocating Google Cloud credits.
• Ensuring compliance with reseller agreements & Google’s policies.
• Collaborating with Google teams for pricing, incentives, and discounts.
3. Case Studies & Partner Marketing
• Submitting case studies and customer success stories for partner recognition.
• Managing public and private case study approvals with CSS ID.
• Collaborating with marketing teams for co-branded campaigns and partner showcases.
4. Partner Enablement & Support
• Ensuring partner teams stay updated with Google Cloud programs and changes.
• Facilitating training, certifications, and skill development.
• Handling escalations, queries, and issue resolutions related to the portal.
5. Reporting & Performance Analysis
• Generating reports on partner performance, certifications, and revenue impact.
• Monitoring progress on Specializations, Expertise, and reseller growth.
• Analyzing data for strategic decision-making and continuous improvement.