Amit Shrivastava
Head of Information Technology
Indore,MP
Summary
Seasoned IT Leader with over 20 years of experience managing hybrid infrastructures and digital operations across India and the US. Adept at aligning IT strategy with business objectives while driving data-driven outcomes, enterprise security, and regulatory compliance. Proven expertise in cloud platforms (Azure, AWS), virtualization, networking, and team leadership. Successfully led cross-functional teams, optimized infrastructure costs, and ensured business continuity with 99.99% system uptime.
Overview
21
21
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
Work History
Head – IT Manager
Batchmaster Software Private Limited
Indore, India
06.2015 - Current
- Led a 16-member IT team overseeing 550+ nodes and 60 servers across India and the US, with 99.99% uptime.
- Automated reporting using SolarWinds and PRTG reduces alert response time by 30%.
- Managed ISO, ISMS, and SOC2 audits with a 100% pass rate across 3 years.
- Reduced cloud infrastructure costs by 20% using Azure dashboards and AWS Cost Explorer.
- Led ransomware protection initiatives, achieving a 90% backup success rate, and
- Integrated Cloudflare CDN, reducing latency by 35% for client-facing applications.
- Tracked IT budget with.
- Leveraged Nessus D and Burp Suite for weekly vulnerability scans and patch automation.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
Team Lead – Network
Batchmaster Software Private Limited
Indore, India
07.2012 - 06.2015
- Upgraded network infrastructure across three locations; improved bandwidth efficiency by 25%.
- Planned firewall policies and VPN security frameworks aligned with ISO standards.
- Used Jira to monitor project task closure, achieving 90% milestone delivery rates.
- Supervised MSSQL Server security and implemented SSL-based encryption monitoring.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Trained new team members by relaying information on company procedures and safety requirements.
Sr. Network Engineer
Batchmaster Software Private Limited
03.2007 - 07.2012
- Handled VMware/Hyper-V migrations; reduced hardware footprint by 15%.
- Maintained DNS, DHCP services, and MSSQL instances with backup validation.
- Created IT process documentation that reduced incident misclassification by 40%.
- Configured, tested and maintained LAN/WAN components and connections.
- Analyzed existing network and application architectures, presenting findings on possible enhancements and improvements to senior decision-makers.
- Streamlined troubleshooting processes by creating detailed documentation of network infrastructure, configurations, and topologies.
- Improved system reliability through proactive monitoring of network performance metrics and capacity planning initiatives.
- Evaluated emerging trends in networking technology applying innovative solutions where appropriate to improve overall efficiency.
- Established effective communication channels between IT departments fostering collaboration on technology-related initiatives supporting business growth.
Sr. Network Engineer
Batchmaster Software Private Limited
Indore, India
03.2007 - 07.2012
- Handled VMware/Hyper-V migrations; reduced hardware footprint by 15%.
- Maintained DNS, DHCP services, and MSSQL instances with backup validation.
- Created IT process documentation that reduced incident misclassification by 40%.
- Backed up support desk team to handle user problems and technical concerns.
- Built and improved network documentation and training procedures to lead successful team completing high-quality work.
- Mentored junior engineers on best practices in networking technologies, resulting in increased team efficiency and effectiveness.
- Reduced downtime for essential systems by proactively identifying and resolving network issues.
- Designed scalable WAN architectures to accommodate growing bandwidth requirements while minimizing costs.
- Architected high-availability networks incorporating redundancy at all levels for seamless failover during outages or maintenance events.
- Spearheaded virtualization efforts across multiple platforms to consolidate resources and reduce overall operating expenses.
- Optimized network security with the implementation of firewalls, intrusion prevention systems, and access control mechanisms.
- Developed custom scripts for automating routine tasks, increasing productivity and reducing human error potential within the department.
- Deployed cloud-based network infrastructure, reducing on-site storage and hardware maintenance costs by dipping %.
Jr. Network Engineer
Batchmaster Software Private Limited
10.2005 - 03.2007
- Deployed LAN/WAN setups across multiple floors; enhanced connectivity uptime.
- Supported firewall configurations and incident logging for audits.
- Participated in the planning and execution of network upgrades for scalability and security improvements.
- Developed comprehensive documentation of network topology, device configurations, and standard operating procedures for reference purposes.
- Managed IP address allocation within the organization''s LAN/WAN environments using DHCP best practices efficiently.
- Streamlined communication between departments through effective collaboration with IT staff members crossfunctionally.
- Performed root cause analysis on recurring network issues, leading to long-term resolutions that minimized future disruptions.
System Engineer
Bhaskar Multinet Pvt. Ltd.
07.2004 - 08.2005
- Provided hardware, network, and server support for 80+ endpoints.
- Assisted in early firewall setups and tape-based backup scheduling.
Education
LLB - Law
Renaissance University
Indore, India 04.2022 - 01.2025
Master of Computer Applications - MCA
Barkatullah University
Bhopal 04.2001 - 01.2004
B.Com with Computer Applications -
RDVV University
Jabalpur, India 01.1998 - 01.2001
Skills
IT Strategy & Leadership
Cloud & Infrastructure Management
Firewall & Security Administration
Backup, DR & Ransomware Protection
Networking & CDN Optimization
MSSQL & Data Encryption
Vendor, License and Budget Management
ITSM Dashboards & KPIs
Team Productivity Analysis
Cybersecurity best practices
ITIL framework and OS & Network
Information confidentiality
IT risk management and IT infrastructure
Certification
AWS Solutions Architect – Associate, 2021 – 2024
Technical Tools And Platforms
AWS, Azure, Cloudflare CDN, SolarWinds, PRTG, UptimeRobot, Sophos, Nessus D, Burp Suite, Nmap, VMware vSphere (4.x-6.x), Hyper-V, MSSQL with SSL Encryption, Jira, MS Project, Windows Server, AD, DNS, DHCP
Leadership Highlights
- Directed operations to achieve ~80% data-driven process coverage.
- Implemented weekly internal KPI reports for performance and SLA governance.
- Mentored team via peer-learning sessions; enhanced delivery accuracy by 25%.
- Designed 24x7 shift plans based on workload analytics, reducing incident backlog by 35%.
Personal Information
Notice Period: Immediate/Negotiable
Timeline
LLB - Law
Renaissance University
04.2022 - 01.2025
Head – IT Manager
Batchmaster Software Private Limited
06.2015 - Current
Team Lead – Network
Batchmaster Software Private Limited
07.2012 - 06.2015
Sr. Network Engineer
Batchmaster Software Private Limited
03.2007 - 07.2012
Sr. Network Engineer
Batchmaster Software Private Limited
03.2007 - 07.2012
Jr. Network Engineer
Batchmaster Software Private Limited
10.2005 - 03.2007
System Engineer
Bhaskar Multinet Pvt. Ltd.
07.2004 - 08.2005
Master of Computer Applications - MCA
Barkatullah University
04.2001 - 01.2004
B.Com with Computer Applications -
RDVV University
01.1998 - 01.2001