Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
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Amit Singh

Master Credit Specialist
Gurugram

Summary

Hard working and enthusiastic person with motivational mindset, can be flexible enough in work. A fast learner proven to consistently meet productivity goals and business objectives. A team player skilled at mediation and conflict resolution. To Attain a Full Time position that will utilize My Strong Interpersonal Skills, Organizational Abilities and Experience in a Team Oriented Environment and to Lead a Bright Future.

Overview

6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Master Credit Specialist

American Express
Gurugram
12.2019 - Current
  • Used coordination and planning skills to achieve results according to schedule.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Prepared variety of different written communications, reports and documents.
  • Actively listened to customers, handled concerns quickly and effectively which were escalated for a Manager or a supervisors feedback or resolutions.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Conducted research, gathered information from multiple sources and presented results.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Improved operations through consistent hard work and dedication.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
  • Collaborated with team members to achieve target results.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.

Process Advisor

Barclays
Noida
10.2017 - 12.2019
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Performed quality assurance checks to help company create products and services that met needs, expectations and requirements of customers.
  • Determined and recommended methods to implement improvement opportunities.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Assessed products or services to evaluate conformance with quality standards.
  • Produced detailed and relevant reports for use in making business decisions.
  • Gathered, documented and modeled data to assess business trends.
  • Evaluated product or service by analyzing and interpreting data and metrics.
  • Conducted training and applied change management to achieve desired outcomes.
  • Prioritized initiatives to increase success rates of strategic projects.

Travel Advisor

Inergizer ( Make My Trip )
Noida
10.2016 - 08.2017
  • Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
  • Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Leveraged travel industry connections to fulfill client vacation desires for cruise, resort and tour packages.
  • Researched cruises, airfare options and siteseeing options to best meet client expectations.
  • Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
  • Developed process improvements and long-term business strategies through analysis of customer feedback.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.

Education

MBA - Banking And Finance

Symbiosis
Pune
06.2022 - Current

Bachelor of Science - Physics

Jai Hind College
Churchgate, Mumbai
06.2013 - 05.2014

HSC - PCM (Electronics)

M.D. College
Parel, Mumbai
06.2009 - 05.2010

SSC -

St Theresa's High School
Bandra West, Mumbai
06.2007 - 05.2008

Skills

    Leadership

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Accomplishments

  • Collaborated with team of 15 in the development of VOCM.
  • Achieved the position of the top performer for 9 months with consistency, accuracy and efficiency.
  • Counseled and motivated team to give top performance in quality and process.
  • Represented state and college for Boxing tournament.

Certification

NCC "C" Certificate (1 Mah Air Sqn NCC) of Airwing NCC (Indian Airforce)

Interests

Travelling, Reading Books, Cross Fitness, Music, Athletics

Timeline

MBA - Banking And Finance

Symbiosis
06.2022 - Current

Master Credit Specialist

American Express
12.2019 - Current

Process Advisor

Barclays
10.2017 - 12.2019

Travel Advisor

Inergizer ( Make My Trip )
10.2016 - 08.2017

Bachelor of Science - Physics

Jai Hind College
06.2013 - 05.2014

NCC "C" Certificate (1 Mah Air Sqn NCC) of Airwing NCC (Indian Airforce)

05-2012

HSC - PCM (Electronics)

M.D. College
06.2009 - 05.2010

SSC -

St Theresa's High School
06.2007 - 05.2008

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Amit SinghMaster Credit Specialist