Travelling, Reading Books, Cross Fitness, Music, Athletics
Amit Singh
Master Credit Specialist
Gurugram
Summary
Hard working and enthusiastic person with motivational mindset, can be flexible enough in work. A fast learner proven to consistently meet productivity goals and business objectives. A team player skilled at mediation and conflict resolution. To Attain a Full Time position that will utilize My Strong Interpersonal Skills, Organizational Abilities and Experience in a Team Oriented Environment and to Lead a Bright Future.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Master Credit Specialist
American Express
Gurugram
12.2019 - Current
- Used coordination and planning skills to achieve results according to schedule.
- Used Microsoft Word and other software tools to create documents and other communications.
- Prepared variety of different written communications, reports and documents.
- Actively listened to customers, handled concerns quickly and effectively which were escalated for a Manager or a supervisors feedback or resolutions.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Conducted research, gathered information from multiple sources and presented results.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Improved operations through consistent hard work and dedication.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Collaborated with team members to achieve target results.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Process Advisor
Barclays
Noida
10.2017 - 12.2019
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Performed quality assurance checks to help company create products and services that met needs, expectations and requirements of customers.
- Determined and recommended methods to implement improvement opportunities.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
- Assessed products or services to evaluate conformance with quality standards.
- Produced detailed and relevant reports for use in making business decisions.
- Gathered, documented and modeled data to assess business trends.
- Evaluated product or service by analyzing and interpreting data and metrics.
- Conducted training and applied change management to achieve desired outcomes.
- Prioritized initiatives to increase success rates of strategic projects.
Travel Advisor
Inergizer ( Make My Trip )
Noida
10.2016 - 08.2017
- Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
- Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Leveraged travel industry connections to fulfill client vacation desires for cruise, resort and tour packages.
- Researched cruises, airfare options and siteseeing options to best meet client expectations.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Education
MBA - Banking And Finance
Symbiosis
Pune 06.2022 - Current
Bachelor of Science - Physics
Jai Hind College
Churchgate, Mumbai 06.2013 - 05.2014
HSC - PCM (Electronics)
M.D. College
Parel, Mumbai 06.2009 - 05.2010
SSC -
St Theresa's High School
Bandra West, Mumbai 06.2007 - 05.2008
Skills
Leadership
Communications
Negotiations and Reasoning
Process Management
Training and Supervision
Adaptability
Performance
Credit checks
Customer service specialist
Accomplishments
- Collaborated with team of 15 in the development of VOCM.
- Achieved the position of the top performer for 9 months with consistency, accuracy and efficiency.
- Counseled and motivated team to give top performance in quality and process.
- Represented state and college for Boxing tournament.
Certification
NCC "C" Certificate (1 Mah Air Sqn NCC) of Airwing NCC (Indian Airforce)
Interests
Timeline
MBA - Banking And Finance
Symbiosis
06.2022 - Current
Master Credit Specialist
American Express
12.2019 - Current
Process Advisor
Barclays
10.2017 - 12.2019
Travel Advisor
Inergizer ( Make My Trip )
10.2016 - 08.2017
Bachelor of Science - Physics
Jai Hind College
06.2013 - 05.2014
NCC "C" Certificate (1 Mah Air Sqn NCC) of Airwing NCC (Indian Airforce)
05-2012
HSC - PCM (Electronics)
M.D. College
06.2009 - 05.2010
SSC -
St Theresa's High School
06.2007 - 05.2008