Summary
Overview
Work History
Education
Skills
REFERENCE
Timeline
Generic

Amit Singh

Hamirpur

Summary

Experienced Head Waiter successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication skills and conflict resolution abilities. 12 years of progressive leadership experience in Restaurant department with good Food and beverage knowledge, Very good at scheduling, Excellent Strategic planning and great eye for details.

Overview

14
14
years of professional experience

Work History

Head Waiter

P&O Cruise, Carnival U.K
Southampton
04.2022 - Current
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons
  • Managed seating arrangements simultaneously in high-traffic Freedom Dining Restaurant while maintaining calm, professional demeanor
  • Trained staff members on use of POS system
  • Bussed and reset tables to keep dining room and work areas clean
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards
  • Checked identification for minimum age for sale of alcoholic beverages
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests
  • Coached employees on salesmanship to increase sales
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Maintaining Public Health Standards and making sure crew members are following Public Health Protocols.

Assistant Restaurant Manager

Andrea's Bistro
New Delhi
12.2021 - 03.2022
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour
  • Supervised all areas of restaurant to keep it clean and well-maintained
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
  • Immediately resolved issues with patrons by employing careful listening and communication skills
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition
  • Identified team weak points and implemented corrective actions to resolve concerns
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
  • Verified prepared food met standards for quality and quantity before serving to customers.

Restaurant Manager

DLM Valley Resort
Pathankot
05.2018 - 11.2021
  • Developed, implemented and managed business plans to promote profitable food and beverage sales
  • Purchased adequate quantities of food, beverages, equipment and supplies
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition
  • Identified team weak points and implemented corrective actions to resolve concerns
  • Carefully interviewed, selected, trained and supervised staff
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant
  • Led and directed team members on effective methods, operations and procedures
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
  • Created fun team building activities to engage staff in up-selling to meet revenue targets
  • Correctly calculated inventory and ordered appropriate supplies.

Restaurant Supervisor

Royal Caribbean International
Miami
12.2014 - 03.2018
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day
  • Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings
  • Identified team weak points and implemented corrective actions to resolve concerns
  • Identified and addressed customer complaints to promote satisfaction and loyalty
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty
  • Effectively scheduled and allocated assigned team in alignment with operational and customer needs
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations
  • Greeted and interacted positively with customers, promoting specials and providing information on key product offerings.

Floor Manager

The Claridges Hotel
New Delhi
11.2012 - 11.2014
  • Trained team members in successful strategies to meet operational and sales targets
  • Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls
  • Monitored inventory to determine loss points, maintain clear records and strengthen controls
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product
  • Managed full team schedule to maintain adequate coverage
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Food and Beverage Server

The Oberoi Group Of Hotels
Shimla
11.2010 - 05.2012
  • Greeted guests warmly to foster welcoming environment
  • Cleaned and set up tables to promptly seat guests and reduce wait times
  • Handled separate checks and other special requests to facilitate enjoyable dining experience
  • Followed workplace safety procedures to reduce accidents and hazards
  • Offered specialty drinks, desserts and other premium items to maximize revenue
  • Checked on guests throughout meal to attend to needs and provide great service
  • Inspected dishes and utensils for cleanliness
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
  • Answered customers' questions, recommended items and recorded order information
  • Checked guests' identification before serving alcoholic beverages
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.

Education

Bachelor's Of Hotel Management - F&B Service, Food Production, Front Office

Srinivas College of Hotel Management
04.2009

Skills

  • Food and beverage knowledge
  • Opening and closing procedures
  • Scheduling
  • Strategic planning
  • Cost controls
  • Workflow planning
  • Safe food handling
  • Analytical and Critical Thinking
  • Teambuilding
  • Conflict Management
  • Upselling techniques
  • Computer Skills
  • Self-Motivated

REFERENCE

  • Pawan Vatts

           Assistant Dining and Beverage Manager,

           BRFDBAM5@POCRUISES.COM.

           +919004568289.

  • Kirk Dsouza

           Assistant Dining and Beverage Manager,

           BRFDBAM4@POCRUISES.COM.

           +442380656666. 

Timeline

Head Waiter

P&O Cruise, Carnival U.K
04.2022 - Current

Assistant Restaurant Manager

Andrea's Bistro
12.2021 - 03.2022

Restaurant Manager

DLM Valley Resort
05.2018 - 11.2021

Restaurant Supervisor

Royal Caribbean International
12.2014 - 03.2018

Floor Manager

The Claridges Hotel
11.2012 - 11.2014

Food and Beverage Server

The Oberoi Group Of Hotels
11.2010 - 05.2012

Bachelor's Of Hotel Management - F&B Service, Food Production, Front Office

Srinivas College of Hotel Management
Amit Singh