Amit Singh
Banking
Modinagar,UP
Summary
Dynamic Branch Manager at HDFC Bank with a proven track record in enhancing customer satisfaction through exceptional service and relationship management. Skilled in branch operations and cash management, I successfully implemented training programs that empowered staff, resulting in improved client loyalty and operational efficiency.
Overview
18
18
years of professional experience
Work History
Branch Manager
Hdfc Bank
08.2008 - Current
- Managed daily operations of branch, ensuring compliance with banking regulations and internal policies.
- Led team of staff in delivering exceptional customer service, enhancing client satisfaction and loyalty.
- Oversaw cash management processes, maintaining accurate records and minimizing discrepancies in daily transactions.
- Implemented training programs for new employees, fostering a knowledgeable team equipped to handle diverse customer inquiries.
Relationship Manager
Kotak Securities
03.2008 - 08.2008
- Developed and maintained strong relationships with clients, ensuring their needs were met through personalized service and regular follow-ups.
- Executed client onboarding processes, guiding new customers through account setup and ensuring a smooth transition to services.
- Collaborated with cross-functional teams to address client concerns, leveraging communication tools to facilitate timely resolutions.
- Analyzed customer feedback and market trends to identify opportunities for enhancing service offerings, contributing to overall satisfaction improvements.
Sales Officer
Yes Bank
05.2007 - 02.2008
- Developed and maintained relationships with key clients to identify their needs and provide tailored solutions, enhancing customer satisfaction and loyalty.
- Conducted market research to analyze trends, competitor activities, and customer preferences, informing sales strategies and product positioning.
- Collaborated with cross-functional teams to ensure seamless communication regarding product availability, pricing adjustments, and promotional campaigns.
- Delivered presentations and product demonstrations to potential clients, effectively showcasing features and benefits to drive sales conversions.
Education
MBA - Finance
ICFAI University
Ghaziabad03.2007
Bachelor Of Computer Applications - Computer And Information Systems
KIET College
Muradnagar04.2001
Skills
Customer service
Accomplishments
Qualified MDRT USA in 2011
Qualified internal BBH inner circle events year on year
Qualified MDRT Greece in 2024
Timeline
Branch Manager
Hdfc Bank
08.2008 - Current
Relationship Manager
Kotak Securities
03.2008 - 08.2008
Sales Officer
Yes Bank
05.2007 - 02.2008
MBA - Finance
ICFAI University
Bachelor Of Computer Applications - Computer And Information Systems
KIET College
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