Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amit Singh

Greater Noida

Summary

Experienced Sales Manager bringing 13 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Goal-oriented manager with distinguished experience in IT Consulting industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

13
13
years of professional experience

Work History

Client Relationship Manager

Bright Mind Solutions
02.2024 - Current
  • Working in US Recruitment as Client Relationship Manager for Tier 1 clients
  • Working here with small team of Bench Sales and Recruiters Remotely generating Revenue through IT placements
  • Working tirelessly to get new clients to company
  • Enabling new Strategies into Sales, Registration to State clients and MSP’s directly to make new clients in US Recruitment Business
  • Addressed and resolved customer complaints and issues to improve satisfaction.
  • Adhered to sales contract agreements and high-quality service delivery by coordinating with Legal team and leveraging productive and open client communications.
  • Identified opportunities to cross or up-sell and communicated customer needs to appropriate team.

Product Manager

Freelance
01.2022 - Current
  • Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
  • Prioritized roadmap in order to achieve product goals and metrics.
  • Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
  • Collaborated with sales, marketing, and support teams to launch products on time and within budget.
  • Coordinated project planning and execution with team members and team leads.
  • Launched successful digital marketing campaigns that achieved goals for increased website traffic.
  • Created and managed social media campaigns to increase brand engagement.
  • Generated sponsorships with related and partnering entities to enhance marketing objectives.
  • Product Highlights:- Time Sports, Time Sports CRM, https://ezeperfumes.com/, https://www.igus.in/, BRMS

Client Manager

Adventa Tech Noida
11.2023 - 02.2024
  • Worked in US IT Recruitment Business as Client Manager for Tier 1 clients
  • Generated revenue by getting Business through new clients
  • Handled team of Junior BDM’s training new members into Sales and Increasing Revenue

Business Head/Client Relationship Manager

Ekodus Inc, Noida
02.2017 - 09.2023
  • Developed and implemented effective client management strategies that improved customer satisfaction ratings by 90%
  • Developed client relationships that resulted in a long-term customer retention rate of around 60%
  • Participated in client meetings and prepared client-facing materials
  • Maintained a positive and productive relationship with the client, resulting in consistently high customer satisfaction ratings
  • Negotiated and drafted contracts for a major client, resulting in a favorable outcome for the client
  • Worked as Pre-Sales Manager for Company Products Software’s like BRMS and YMOC in USA, Latin America, Canada and India
  • Worked closely with IT Development Team in India and USA for IT Software Development Services for App development and Digital Marketing projects
  • Used Various Sales tools like, InsideView, Zoominfo, LinkedIn Sales Navigator and many more
  • Worked as Software/product sales Manager too for IT Services and Software Products of E-Aspire IT and Ekodus Both
  • Generated new business leads through cold calling and networking, resulting in a 20% increase in new client acquisition
  • Started with a team of 3 to increase to a team of 15+ members, handled the team made sure to achieve their targets.
  • Mentoring and training of team members on a timely basis
  • Used Job Diva, Ceipal ATS
  • Used various Job Boards like Monster, Dice, Signal Hire, LinkedIn Sourcing
  • Handling multiple clients at a time like Randstad, Robert Half, Apex systems, Galaxy a few SI, and Prime vendors to gather business requirements and serving them with a team of recruiters
  • Attending daily calls and client meets to maintain client relationships, and retention and to solve any escalation that comes in
  • Have used client VMS like Icims, Bullhorn, Job Diva, Salesforce, iLabor
  • Vetting candidates through calls and screening on skills, presentation, comms, resume, and other docs before making a submission to the client
  • Involved in vendor management for sourcing of best resumes and keeping rate as lowest possible in increase the chances on winning deals and revenue
  • Doing various management-level works like Internal Hiring, Reporting, attending meetings with Company owner, HR team and all other relevant works
  • Participated in monthly training on latest technology trends and products in industry.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Retained updated knowledge of market competition and related offerings to generate favor for Ekodus Products like YMOC, Kodulive and KoduCRM.

Sr BDM

Gemini Consulting Pvt Ltd, Noida
03.2016 - 02.2017
  • Responsible for Generating New Clients and Requirements on Daily Basis
  • Doing New Business Development with clients all across USA
  • Created few Direct Clients and got placements with them.
  • Involved in various Executive-level meetings for new business prospects.
  • Conducting interviews for internal hiring for Recruiters and Junior BDM’s
  • Working on different portals like LinkedIn, Indeed, Inside-view etc. for lead generation and creation of Direct client requirements.
  • Involve in creating of paperwork (work Agreement/contract and MSA) where we may require to do modifications and negotiation for the ease of work and profitable Business
  • Help and focus on Client and candidate satisfaction while working on any role
  • Understand client Business and requirements and work according to that.
  • Serving Client Requirements, Contract/Contract To Hire and full-time roles
  • Verifying Visa Status of Candidates whether they are H1B, H4, GC, OPT EAD, L1, L2, E3, TN-Visa or US Citizen
  • Using all tax Terms including C2C, 1099, and W2
  • Following up with a client for feedback on all submitted candidates
  • Ensure and responsible for client Delivery for the candidates who have been selected for the project/roles with the client
  • Follow up and ensure a smooth payment cycle from client to vendor/candidate

Sr Business Development Manager

IDC Technologies Pvt Ltd, Noida
05.2015 - 03.2016
  • Ø Doing New Business Development with clients all across the USA
  • Ø Creating and working with Direct Clients and vendors for IT Staffing purposes
  • Ø Working on different portals like Linked In, Indeed, Inside-view etc. for lead generation and creation of Direct client requirements
  • Ø Working with various certifications and Documents required to do the agreements with clients to start a work relationship
  • Ø Verifying Visa Status of Candidates whether they are H1B, H4, GC, OPT EAD, L1, L2, E3, TN-Visa or US Citizen
  • Ø Using all tax Terms including C2C, 1099 and W2
  • Ø Following up with a client for feedback of all submitted candidates
  • Ensure and responsible for client Delivery for the candidates who have been selected for the project/role with the client

Sr Business Development Manager

Metatopion LLC, Noida
07.2014 - 04.2015
  • Headed a Team of 3 BD executives and 10 Recruiters.
  • Motivating them to achieve new targets and goals assigned by the management.
  • Involved in full-cycle recruiting: Responsible for sourcing, recruiting, screening & placing candidates for various positions at all levels from various technologies and domains.
  • Responsible for creating new clients and managing existing Clients (Direct clients and Vendors) for the organization
  • Worked closely with Marketing Team for Internal Software Services sales too to generate and close leads for Microsoft services like Dynamics CRM, SharePoint Development and App Development for Latin America, Canada and USA
  • Ensure and gather new requirements from direct clients and vendors
  • Accountable for Technical recruiting and staffing including, Sourcing, Advertising, Interviewing, Reference checking, creating paperwork and agreements
  • Invented and executed sourcing strategies for the company to be a stable and get the things done and get more business.
  • Responsible for contract, contract-hire, and full-time positions of IT professionals for clients across the USA.
  • Recruiting professionally all levels of professionals from entry to senior to lead to architect to manager level professionals; evaluated their skill sets and determined where they may fit best for the position
  • Utilize company resources, internet search engines, networking, referrals, and cold calling to identify prospective client accounts.
  • Doing Recruiting on own requirements for time-saving and providing matching resources to clients.
  • Screening of Resumes and Candidates as per the technologies, experience, Visa Status, and Interview process
  • Sourcing some good candidates' resumes from Techfetch, Dice, Career-Builder, and LinkedIn.
  • Mass Mailing to Vendors and Third Parties to get some good candidates in no time
  • Finding resumes on C2C and W2 requirements
  • Setting up Candidates' Interviews with End Clients and making them available for the same
  • Understand technical qualifications needed to fill client’s positions.
  • Conduct meetings (On Skype and Web) with potential clients to uniquely position the service line.
  • Develop and maintain client accounts with MSP, VMS and Sales Account Types.
  • Conduct ongoing client and candidate Skype and telephonic conferences.
  • Negotiate client terms and conditions like Rate, Interview Process.
  • Involved in full life cycle of Recruitment and conducting contract agreements with clients and Third parties
  • Responsible for Vendor Relation Management and complete paperwork for the placement we have made
  • Work closely with Hiring Managers and Recruiting team to understand and assess client needs.
  • Develop sales strategy, and target account plans to build client pipeline.
  • Follow processes and procedures to document all prospecting and sales activity in the company’s database.
  • Learn new service offerings and properly identify new account opportunities.
  • Meet objectives on revenue, gross profit, client meetings, etc.
  • Understand and follow the resource manual and Company Best Practices.
  • Operations Support
  • Create Accounts (Clients) and build relationships with them using LinkedIn, Inside-View, Dice, and various other portals
  • Generate Requirements from the accounts.
  • Explain the requirements to the Recruiters and help them search out good matches for the requirements
  • Screen the consultants and check their comfort level with the requirements.
  • Update and modify the resume to position it according to the requirement
  • Submit and follow up with the client for further movement of the profile.
  • Arrange Interviews and coordinate with the consultants for their availability for it.
  • Get the Purchase Orders (PO) and do the paperwork with the client as well as the third parties.
  • Getting the contracts signed and following up with the clients through the closure of the deal.
  • Coordinate with the consultants for their hassles-free Joining of the project.
  • Follow up with the consultant for the timely dispatch of the Time Sheets for billing

Business Development Executive

Okaya Infocom Pvt Ltd, Noida
10.2012 - 06.2014
  • Involved in full-cycle recruiting: Responsible for sourcing, recruiting, screening & placing candidates for various positions at all levels from various technologies and domains.
  • Accountable for recruiting and staffing including, Sourcing, Advertising, Interviewing, Reference checking, Making and Negotiating offers.
  • Invented and executed sourcing strategies for the company to be stable get things done and get more business.
  • Responsible for contract, contract-hire, and full-time positions of IT professionals for clients across the USA.
  • Recruited professionally all levels of professionals from entry to senior to lead to architect to manager level professionals; evaluated their skill sets and determined where they may fit best for the position
  • Conducted intensified study of the prospective customer's business model in order to tailor presentations that addressed potential needs.
  • Negotiated terms and conditions for new agreements as well as for add-ons with existing client base. Worked closely with the client as well as internal support teams from the initial stages through the final placement.
  • Explaining and helping team members to source resumes; meeting the expectation of the requirements.
  • Checking the sourced resumes for quality and standards.
  • Screen candidates for availability, interest level, visa status, salary range, relocation needs, and basic qualifications
  • Search in job portals and through references.
  • Finding Candidate using Internal Portal (e-door), Dice, Techfetch and Monsters.
  • Mass-mailing to vendors for time-saving
  • Using Boolean Search and other strings to find the right match
  • Match resume against the requirement.
  • Speaking with consultants/ software professionals and getting the right information.

Education

Bachelor of Science - Hotel Management

CMJ UNiversity
Distance
04-2012

Skills

  • Business development
  • Contract negotiation
  • Business analysis
  • Presentation development
  • Client profile building
  • Customer engagement
  • Digital Marketing
  • Product planning and Management
  • Software Sales
  • Team Management

Timeline

Client Relationship Manager

Bright Mind Solutions
02.2024 - Current

Client Manager

Adventa Tech Noida
11.2023 - 02.2024

Product Manager

Freelance
01.2022 - Current

Business Head/Client Relationship Manager

Ekodus Inc, Noida
02.2017 - 09.2023

Sr BDM

Gemini Consulting Pvt Ltd, Noida
03.2016 - 02.2017

Sr Business Development Manager

IDC Technologies Pvt Ltd, Noida
05.2015 - 03.2016

Sr Business Development Manager

Metatopion LLC, Noida
07.2014 - 04.2015

Business Development Executive

Okaya Infocom Pvt Ltd, Noida
10.2012 - 06.2014

Bachelor of Science - Hotel Management

CMJ UNiversity

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Amit Singh