Scheduled service calls according to customer location and urgency of need.
Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
TATA AUTOCOMP GOTION GREEN ENERGY SOLUTIONS PRIVATE LIMITED
Battery Repairing Centre
08.2024 - 02.2026
Job overview
The process of collecting and reporting data has been simplified, which has cut the amount of time it takes to fix a battery pack by 20% and increased efficiency.
Implemented process of improvement and automation solution resulting in 25% increase in battery repairing productivity.
Produced 7+ comprehensive reports and presentations summarizing findings and recommendations facilitating clear communication with team and top management to drive actionable outcome.
Conducting in-depth research in Battery pack and analysing to identify the cause to fault in battery and insight that and immediately informed to EV R&D department strategic decision-making process.
Skilled in using tools and equipment for battery repair and maintenance.
Offered technical training on battery integration and energy systems.
Implemented error proofing, reduced rejection rates, and resolved quality issues.
Oversaw battery testing, data monitoring, and compliance with SLAs. supervised the battery troubleshooting process and coordinated the planning of production.
Education
Bundwan Polytechnic
Diploma in Electrical Engineering
01-2024
University Overview
Board/Council University: WBSCTVE&SD
Overall %: 69.2%
GPA: 6.9
Asansol Pvt. ITI
ITI
01-2019
University Overview
Board/Council University: N.C.V.T
GPA: 85.77
Bidhan Chandra Institution
Higher Secondary
01-2013
University Overview
Board/Council University: W.B.C.H.S.E
GPA: 45
Pranavananda Vidya Mandir
Durgapur
Madhyamik
01-2011
University Overview
Board/Council University: C.I.S.C.E
GPA: 50
Declaration
I hereby declare that all the information provided in this CV is true and accurate to the best of my knowledge and belief. I understand that any false statements or omissions may result in disqualification from consideration for employment or termination if employed. DATE: ................... PLACE: ................... ............................................. SIGNATURE
Timeline
Field Service Engineer
Forsee Power India Private Limited
02.2026 - Current
Battery Repairing Centre
TATA AUTOCOMP GOTION GREEN ENERGY SOLUTIONS PRIVATE LIMITED