Amit Singh
Collection Manager
Noida
Summary
Experienced Collection Manager with 7+ Years in the financial industry. proven expertise in managing teams, providing customer service and maximizing collections .Track record of success resolving customer disputes and minimizing write off accounts.
Overview
8
8
years of professional experience
Work History
Collections Manager
HDB Financial Services
Noida
06.2025 - Current
- Handling 54 executive and 5 Team leader
- Handling Asset finance 45cr pan India TC allocation Handling TW Reco 18cr pan India Tc allocation
- Coordination field team regarding collection follow up
- Working on dialer management and software like x lite and cops portal ,branch portal
- Led collections strategy to enhance recovery rates and minimize overdue accounts.
- Developed training programs to improve team performance and operational efficiency.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Worked with legal resources and recovery teams to manage default issues.
- Developed customized payment plans for financially distressed customers, enabling successful debt recovery while maintaining customer satisfaction.
Team Leader
HDB FINANCIAL SRVICES
Noida
07.2019 - 06.2025
- Working as senior Team Leader in HDB Financial Services
- Handling Product Commercial Vehicle NPA & Write off
- Experience handling product like ( SF Write off & Two Wheeler Write off)
- Entrusted with responsibility of 20 Senior Tele calling officers.
- Responsible 22cr write off pan india allocation
- Monitoring Daily TC wise perfomances & help them meet daily
target - Responsible for data planning and dialer strategies ( Master File
Maintenance & Allocation segregation) - Coordinate with Field Team & Branch operation Team for better
perfomances & know about customer category - Responsible for taking write off cases settlement approvals with
waiver matrix - Handling legal cases with help of legal team
Managing Dialer and placing the dialer strategies to ensure meet the
required on daily basis - Monitoring after paid cases follow up with cops team to regarding
for loan closure
Paytm Customer Care Executive
Live Digital
Noida
12.2018 - 06.2019
- Maintained excellent customer relationships by efficiently solving
queries, complaints and issues. - Addressed complex customer complaints transferred by the team,
skillfully solving in an efficient and effective manner to maintain
customer satisfaction. - Ensured positive customer experience was maintained by
monitoring through introduction and customer care calls. - Maintained excellent customer satisfaction by assisting and helping
them with any questions, queries and complaints.
Education
Bachelor of Science - PCM
Hemvati Nandan Bahuguna Garhwal University
Uttarakhand12th - PCM
Uttarakhand Board
Uttarakhand10th -
Uttarakhand Board
UttarakhandSkills
● Goal development planning● Training and Development● Leadership skills● Team development strategies● Team building coordination● Microsoft Excel● Employee retention strategies● Employee performance reviews● Operational planning● Issue resolution
Risk assessment capabilities
Past due balance management
Customer service management
Exceptional organization
Personal Details
- Father Name- Ramesh Singh
- Date of Birth- 03-05-1995
- Gender- Male
Language
- Hindi
- English
Hobbies and interests
- Playing cricket
- Cooking
- Travelling Hill Station
Declaration
- I hereby declare that information in the document is true and accurate to the best of my knowledge
Date
Place
(Amit Singh)
Timeline
Collections Manager
HDB Financial Services
06.2025 - Current
Team Leader
HDB FINANCIAL SRVICES
07.2019 - 06.2025
Paytm Customer Care Executive
Live Digital
12.2018 - 06.2019
10th -
Uttarakhand Board
12th - PCM
Uttarakhand Board
Bachelor of Science - PCM
Hemvati Nandan Bahuguna Garhwal University