Amit Sinha

• Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
• Managed a team of 50+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
• Directed cross-functional teams in developing innovative solutions to complex problems.
• Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
• Initiated several projects to enhance brands sentiments and managed response time best in the domain
• Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
• Analyzed data from market research surveys to identify trends and develop actionable insights for organizational growth.
• Analyzed customer data to identify trends, issues, and opportunities for improvement.
• Analyzed staffing levels, overtime and labor costs to ensure optimal workforce management.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Proficiency in social media platforms (Twitter, Facebook, Instagram, LinkedIn etc.)

Expertise in social media management tools (OneDirect, Locobuzz, Simplify 360)

Knowledge of customer service software, databases, and tools

• Resolved customer inquiries in a timely manner while adhering to service level agreements.
• Provided direction and guidance to junior associates on complex tasks.
• Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Researched issues and made quick decisions to achieve efficient and effective resolutions.
• Developed and implemented strategies for increasing customer satisfaction.

• Assisted customers in making changes to existing itineraries or canceling trips.
• Prepared itineraries to deliver travel arrangements to clients.
• Resolved any issues related to travel plans and services.
• Responded promptly to clients regarding visa, passport and security inquiries.
• Ensured compliance with company policies regarding safety regulations while planning trips.
• Responded promptly to customer inquiries via phone, email or in-person contact.
• Used company tools and systems to complete requests.

• Coordinated takeoffs and landings with air traffic control personnel.
• Performed post-flight inspections after landing to check for any potential issues.
• Adhered to airline policies regarding operations within designated airspace.
• Completed day-to-day duties accurately and efficiently.