Amit Sonawane
Senior Healthcare Business Analyst
Thane
Summary
TECHNICAL SKILLS/SUMMARY
- 7 years experience in implementing change in healthcare settings with several other specialties.
- 8 years experience in performing analysis on business processes, identifying gaps, and making recommendations to stakeholders
- 7 years of experience in training clinical resources to support changes to business processes and new information systems
- 7 years developing or modifying clinical workflows
- Clinical applications experience include: Caretime MD, PracticeSuite, PrognoCIS, Pharmacy, and CPOE.
- Proficient with MS word, MS Excel, MS Powerpoint and Microsoft Visio
- 5 years of administrative and clinical experience obtained via working in the Hospitals, and Home Health facility.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Sr. Healthcare Business Analyst
Citiustech
Mumbai
07.2021 - Current
- Plan and execute the releases of products, Score+ and Perform+ based on HEDIS seasons
- Create the timelines and customized PowerPoint presentations for each client
- With the help of the Product team, made sure that the NCQA guidelines are followed and timelines are changed if necessary
- Patches and minor releases (Bug Fixes) are planned as they appear in UAT, Beta Testing and production
- Coordinate with the Implementation team, Support team, Engineering team, DevOps team and Product team to make sure the releases are delivered as planned
- Created the release notes for each delivery and made sure they are complete with all the deliverables with technical specifications
- Kept a repository of all Release Notes
- Tracked tickets in JIRA for efficient tracking of the progress
- Held weekly meetings with Management, Engineering teams, Product team, and Implementation team to make sure that the product deliveries are timely and on track
- Maintained consistent repository of deliveries, trackers and versions of products deliveries.
Implementation Manager
Bizmatics Inc
Mumbai
11.2018 - 01.2021
- Lead a team of 5 Implementation Consultants. Trained, oriented and monitored (Performance Evaluation) them.
- Successfully implemented and supported an EMR system by becoming a subject matter expert in the functionalities of the electronic medical records software.
- Interpret and translate client requirements into a solution that can be configured from our standard set of offerings.
- Aligning solution architecture with final terms and conditions
- Configured end to end solutions content that characterizes what products or services are being proposed and how these services will be delivered
- Act as a single point of contact and resource for best practices/quality for the client.
- Estimate for Project and or technical effort to drive scope and produce deliverables
- Deliver software by implementing a scalable backend and have a good knowledge of Frontend in a fast-moving, collaborative setup
- Based on client requirements and Go-live date, set up timelines of various EMR implementation related activities.
- Ensured smooth Go-Live and provided support post Go-Live.
- Plan and perform activities based on priorities, scope, urgency and customer impact.
- Monitored daily operations of all ongoing projects using several tools.
- Serve as the main point of contact for the physician offices during the implementation process, and post implementation phase.
- Worked closely with the clinical staff, office staff, billing staff and doctors to gather their requirements, created workflows, and customized workflows based on the requirements.
- Train and help the client understand the product with all the functionalities including EMR, Radiology, Lab, eRx, Practice Management.
- Analyze issues, recommend solutions and create clinical workflows for various specialties with the help of clinical knowledge and US Healthcare Domain knowledge.
- Research and resolve customer issues including critical support requests and application defects/bugs.
- Created and maintained technical and clinical user documentation.
- Use clinical and US healthcare domain knowledge to work in collaboration with the product
- development team to help identify and resolve bugs/issues in a timeline set up with the client.
- Work in collaboration with the Product development team for addition of new features and enhancements in a timeline set up with the client.
- Perform in-depth UAT of new applications, modules and enhancements.
Sr. EMR Implementation Specialist
TechSpine Solutions
Mumbai
08.2017 - 11.2018
- Executed complete End-To-End EMR (Electronic Medical Record) software implementation projects in several clinics in the USA
- Ensured smooth Go-Live and transition to support in a timely manner
- Provide support and training on our EMR applications, third party applications, and other hardware solutions
- Provide technical support to users and staff in diverse IT environments
- Understand customer feedback and implement solutions for complex systems and issues with the help of the product development team
- Complete analyses and testing for both software under test and customer implementations, including software and hardware evaluations and upgrades
- Create and maintain technical and clinical user documentation
- Analyze and resolve application and hardware-based problems.
Sr. Physician Partner
Inventurus Knowledge Solutions, Airoli
Mumbai
11.2014 - 08.2017
- Reviewed business plans and set goals for future
- Devised measurable and observable steps to achieving operational outcomes
- Gathering, reporting, documentation, process mapping, scheduling, planning, and data analysis
- Take daily meeting everyday at the start of the day and take reports of daily status from the team
- Define and assign KRA of the team members every year
- Created SOP and trained the operations team for using scribble software
- Decreased Turn Around Time (TAT) of the team by 50% in 2 years
- Increased service quality by 28% in one year
- Designed end to end workflow of the Scribble software
- Created SRS document for the IT team
- Educated the IT team about the end-to-end workflow of the operation floor
- Created Use case sheet, use case diagrams and activity diagrams
- Introduced E&M/CPT coding and implementation training for improvement of quality for 128 team members
- Acted as a liaison between, IT team and the providers/physicians
- Used EMRs such as NextGen and Cerner.
Nursing Home Administrator
Arihant Nursing Home, Chembur
Mumbai
10.2013 - 11.2014
- Complete administration of the nursing home
- Facilitated smooth day-to-day functions of the facility
- Made sure that the patient’s orders and medicine schedules are strictly followed
- Training and recruitment of the medical and paramedical staff for the highest quality of care for the patients
- Identify root cause of Claims Denial
- Process improvement through identification of Claim Denial trend
- Facilitate collection of co-pays for scheduled, elective and emergent procedures
- Perform Third Party Payer credit balance Clean-up.
Business Operations Specialist
Golden Home Health Care, Inc
Livonia
07.2013 - 11.2013
- Assessing the needs and requirements of the organization and keep the staff up to date as per the census of the patients
- Maintained the Patient-Census reports for the fortnightly meeting of the organization
- Constant Communication between Administrator and Nursing Administrator in order to plan and implement the day-to-day and remote operations of the organization
- Identifying and marketing potential clients for promoting Company's Concept
- Planning and Promoting educational and healthcare events
- Periodically sending mailers to the database
- Supporting the marketing team for event collaterals
- Communicating with target audiences and managing customer relationships
- Liaising and networking with a range of stakeholders
- Improved E&M coding in the claims.
Medical Officer
Mumbadevi Hospital, Vile, Medical School
Mumbai
01.2002 - 01.2008
- Worked in Rotation in 2002-, in various clinical departments including: Medicine, Surgery, Gynaecology, Obstetrics, Radiology, Skin and Venereal Diseases, Orthopaedics, Paediatrics.
Education
Bachelors of Homoeopathic Medicine and Surgery (BHMS) - undefined
Maharashtra University of Health Sciences
Master of Healthcare Administration (MHA) -
University of Houston Clear Lake
Skills
Strong team building and management skills
Excellent Clinical domain knowledge and International Healthcare Knowledge
Excellent client management skills
Excellent oral and written communication skills as well as interpersonal skills
Excellent end-to-end project management skills
Certification
Lean Six Sigma Green Belt
Timeline
Sr. Healthcare Business Analyst
Citiustech
07.2021 - Current
Implementation Manager
Bizmatics Inc
11.2018 - 01.2021
Sr. EMR Implementation Specialist
TechSpine Solutions
08.2017 - 11.2018
Lean Six Sigma Green Belt
07-2017
Sr. Physician Partner
Inventurus Knowledge Solutions, Airoli
11.2014 - 08.2017
Nursing Home Administrator
Arihant Nursing Home, Chembur
10.2013 - 11.2014
Business Operations Specialist
Golden Home Health Care, Inc
07.2013 - 11.2013
Medical Officer
Mumbadevi Hospital, Vile, Medical School
01.2002 - 01.2008
Bachelors of Homoeopathic Medicine and Surgery (BHMS) - undefined
Maharashtra University of Health Sciences
Master of Healthcare Administration (MHA) -
University of Houston Clear Lake