Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Amit Sonawane

Amit Sonawane

Senior Healthcare Business Analyst
Thane

Summary

TECHNICAL SKILLS/SUMMARY

  • 7 years experience in implementing change in healthcare settings with several other specialties.
  • 8 years experience in performing analysis on business processes, identifying gaps, and making recommendations to stakeholders
  • 7 years of experience in training clinical resources to support changes to business processes and new information systems
  • 7 years developing or modifying clinical workflows
  • Clinical applications experience include: Caretime MD, PracticeSuite, PrognoCIS, Pharmacy, and CPOE.
  • Proficient with MS word, MS Excel, MS Powerpoint and Microsoft Visio
  • 5 years of administrative and clinical experience obtained via working in the Hospitals, and Home Health facility.

Overview

15
15
years of professional experience
1
1
Certificate

Work History

Sr. Healthcare Business Analyst

Citiustech
Mumbai
07.2021 - Current
  • Plan and execute the releases of products, Score+ and Perform+ based on HEDIS seasons
  • Create the timelines and customized PowerPoint presentations for each client
  • With the help of the Product team, made sure that the NCQA guidelines are followed and timelines are changed if necessary
  • Patches and minor releases (Bug Fixes) are planned as they appear in UAT, Beta Testing and production
  • Coordinate with the Implementation team, Support team, Engineering team, DevOps team and Product team to make sure the releases are delivered as planned
  • Created the release notes for each delivery and made sure they are complete with all the deliverables with technical specifications
  • Kept a repository of all Release Notes
  • Tracked tickets in JIRA for efficient tracking of the progress
  • Held weekly meetings with Management, Engineering teams, Product team, and Implementation team to make sure that the product deliveries are timely and on track
  • Maintained consistent repository of deliveries, trackers and versions of products deliveries.

Implementation Manager

Bizmatics Inc
Mumbai
11.2018 - 01.2021
  • Lead a team of 5 Implementation Consultants. Trained, oriented and monitored (Performance Evaluation) them.
  • Successfully implemented and supported an EMR system by becoming a subject matter expert in the functionalities of the electronic medical records software.
  • Interpret and translate client requirements into a solution that can be configured from our standard set of offerings.
  • Aligning solution architecture with final terms and conditions
  • Configured end to end solutions content that characterizes what products or services are being proposed and how these services will be delivered
  • Act as a single point of contact and resource for best practices/quality for the client.
  • Estimate for Project and or technical effort to drive scope and produce deliverables
  • Deliver software by implementing a scalable backend and have a good knowledge of Frontend in a fast-moving, collaborative setup
  • Based on client requirements and Go-live date, set up timelines of various EMR implementation related activities.
  • Ensured smooth Go-Live and provided support post Go-Live.
  • Plan and perform activities based on priorities, scope, urgency and customer impact.
  • Monitored daily operations of all ongoing projects using several tools.
  • Serve as the main point of contact for the physician offices during the implementation process, and post implementation phase.
  • Worked closely with the clinical staff, office staff, billing staff and doctors to gather their requirements, created workflows, and customized workflows based on the requirements.
  • Train and help the client understand the product with all the functionalities including EMR, Radiology, Lab, eRx, Practice Management.
  • Analyze issues, recommend solutions and create clinical workflows for various specialties with the help of clinical knowledge and US Healthcare Domain knowledge.
  • Research and resolve customer issues including critical support requests and application defects/bugs.
  • Created and maintained technical and clinical user documentation.
  • Use clinical and US healthcare domain knowledge to work in collaboration with the product
  • development team to help identify and resolve bugs/issues in a timeline set up with the client.
  • Work in collaboration with the Product development team for addition of new features and enhancements in a timeline set up with the client.
  • Perform in-depth UAT of new applications, modules and enhancements.

Sr. EMR Implementation Specialist

TechSpine Solutions
Mumbai
08.2017 - 11.2018
  • Executed complete End-To-End EMR (Electronic Medical Record) software implementation projects in several clinics in the USA
  • Ensured smooth Go-Live and transition to support in a timely manner
  • Provide support and training on our EMR applications, third party applications, and other hardware solutions
  • Provide technical support to users and staff in diverse IT environments
  • Understand customer feedback and implement solutions for complex systems and issues with the help of the product development team
  • Complete analyses and testing for both software under test and customer implementations, including software and hardware evaluations and upgrades
  • Create and maintain technical and clinical user documentation
  • Analyze and resolve application and hardware-based problems.

Sr. Physician Partner

Inventurus Knowledge Solutions, Airoli
Mumbai
11.2014 - 08.2017
  • Reviewed business plans and set goals for future
  • Devised measurable and observable steps to achieving operational outcomes
  • Gathering, reporting, documentation, process mapping, scheduling, planning, and data analysis
  • Take daily meeting everyday at the start of the day and take reports of daily status from the team
  • Define and assign KRA of the team members every year
  • Created SOP and trained the operations team for using scribble software
  • Decreased Turn Around Time (TAT) of the team by 50% in 2 years
  • Increased service quality by 28% in one year
  • Designed end to end workflow of the Scribble software
  • Created SRS document for the IT team
  • Educated the IT team about the end-to-end workflow of the operation floor
  • Created Use case sheet, use case diagrams and activity diagrams
  • Introduced E&M/CPT coding and implementation training for improvement of quality for 128 team members
  • Acted as a liaison between, IT team and the providers/physicians
  • Used EMRs such as NextGen and Cerner.

Nursing Home Administrator

Arihant Nursing Home, Chembur
Mumbai
10.2013 - 11.2014
  • Complete administration of the nursing home
  • Facilitated smooth day-to-day functions of the facility
  • Made sure that the patient’s orders and medicine schedules are strictly followed
  • Training and recruitment of the medical and paramedical staff for the highest quality of care for the patients
  • Identify root cause of Claims Denial
  • Process improvement through identification of Claim Denial trend
  • Facilitate collection of co-pays for scheduled, elective and emergent procedures
  • Perform Third Party Payer credit balance Clean-up.

Business Operations Specialist

Golden Home Health Care, Inc
Livonia
07.2013 - 11.2013
  • Assessing the needs and requirements of the organization and keep the staff up to date as per the census of the patients
  • Maintained the Patient-Census reports for the fortnightly meeting of the organization
  • Constant Communication between Administrator and Nursing Administrator in order to plan and implement the day-to-day and remote operations of the organization
  • Identifying and marketing potential clients for promoting Company's Concept
  • Planning and Promoting educational and healthcare events
  • Periodically sending mailers to the database
  • Supporting the marketing team for event collaterals
  • Communicating with target audiences and managing customer relationships
  • Liaising and networking with a range of stakeholders
  • Improved E&M coding in the claims.

Medical Officer

Mumbadevi Hospital, Vile, Medical School
Mumbai
01.2002 - 01.2008
  • Worked in Rotation in 2002-, in various clinical departments including: Medicine, Surgery, Gynaecology, Obstetrics, Radiology, Skin and Venereal Diseases, Orthopaedics, Paediatrics.

Education

Bachelors of Homoeopathic Medicine and Surgery (BHMS) - undefined

Maharashtra University of Health Sciences

Master of Healthcare Administration (MHA) -

University of Houston Clear Lake

Skills

Strong team building and management skills

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Certification

Lean Six Sigma Green Belt

Timeline

Sr. Healthcare Business Analyst

Citiustech
07.2021 - Current

Implementation Manager

Bizmatics Inc
11.2018 - 01.2021

Sr. EMR Implementation Specialist

TechSpine Solutions
08.2017 - 11.2018

Lean Six Sigma Green Belt

07-2017

Sr. Physician Partner

Inventurus Knowledge Solutions, Airoli
11.2014 - 08.2017

Nursing Home Administrator

Arihant Nursing Home, Chembur
10.2013 - 11.2014

Business Operations Specialist

Golden Home Health Care, Inc
07.2013 - 11.2013

Medical Officer

Mumbadevi Hospital, Vile, Medical School
01.2002 - 01.2008

Bachelors of Homoeopathic Medicine and Surgery (BHMS) - undefined

Maharashtra University of Health Sciences

Master of Healthcare Administration (MHA) -

University of Houston Clear Lake

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Amit SonawaneSenior Healthcare Business Analyst