Hi, I’m
Amit Sonawane
Project Manager
Mira Road East
Summary
Highly motivated professional with a strong desire to contribute skills and abilities in industries that provide opportunities for professional growth. Known for resourcefulness, innovation, and flexibility, eager to work as a key player in a challenging and creative environment. Committed to making a significant impact and driving success in any role undertaken.
Overview
18
years of professional experience
1
Certification
Work History
TCS (Tata Consultancy Services)
Project Manager
06.2016 - Current
Job overview
- Leading, planning and implementation of projects
- Tracking project deliverables using appropriate tools
- Monitoring and reporting the project progress and implement project changes with desired outcomes
- Managing projects within teams by keeping a track of day-to-day activities and work progress and meet deliveries before time
- Focusing on and communicating effectively with Stakeholders / Partners to understand the required deliverables
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals
- Recently worked on the ongoing Database Global Study List project
- Able to manage this database start to finish using a project life cycle method
- Develop project plans, timelines, and budgets
- Clearly outline the objectives, deliverables, and success criteria for the database project
- Identify and engage stakeholders (e.g., business users, IT teams, vendors) to gather requirements and set expectations
- Assemble the project team, including database administrators, developers, and analysts
- Established effective communication among team members for enhanced collaboration and successful project completion
- Coordinated with clients to understand their needs, coordinated with colleagues and IT team to get best output for automation and process improvements
- Coordinated with cross-functional teams to resolve project issues and mitigate risks
- Identify potential risks and create mitigation strategies
- Ability to address issues like data migration challenges or performance optimization
- Ensure timely delivery of milestones
- Monitored project performance to identify areas of improvement and make adjustments
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track
- Met project deadlines without sacrificing build quality or workplace safety
Tech Mahindra Ltd
Outage Manager
01.2015 - 03.2016
Job overview
- Responsible for planning, coordinating, and overseeing maintenance, upgrades, or unexpected downtime of systems, equipment, or infrastructure
- Assigning tasks and responsibilities to team members
- Facilitating communication between internal teams (e.g., maintenance, operations, IT) and external vendors
- Informing stakeholders about planned outages and their potential impacts
- Providing timely updates during outages, including estimated resolution times
- Identifying potential risks associated with outages and developing mitigation strategies
- Conducting safety checks and ensuring adherence to health, safety, and environmental (HSE) standards
- Preparing backup systems to maintain critical operations if possible
- Analyzing past outages to improve future response plans and reduce downtime
- Implementing new tools, technologies, or methods to enhance efficiency
IBM Global Business Process Ltd
Sr Customer Relationship Manager
12.2012 - 11.2014
Job overview
- Communication with Customers: Answering inquiries via phone, email, chat, or in person
- Listening actively to understand customer needs and concerns
- Explaining products, services, and company policies clearly
- Problem Solving: Resolving complaints and addressing issues promptly
- Troubleshooting technical problems or escalating them to the appropriate departments
- Providing alternative solutions when necessary
- Customer Relationship Management: Building and maintaining positive relationships with customers
- Following up on unresolved issues to ensure customer satisfaction
- Gathering customer feedback to improve products or services
- Product/Service Knowledge: Staying informed about the company's offerings and updates
- Providing detailed and accurate information about products or services
- Advising customers on the best products/services to meet their needs
- Team Collaboration: Coordinating with other departments (e.g., sales, technical support, logistics) to resolve issues
- Sharing customer insights to help improve processes or product development
- Time Management: Prioritizing tasks to handle multiple customer inquiries efficiently
- Ensuring timely responses and resolution to customer requests
- Resolved customer service issues using company processes and policies and provided updates to customers
- Implemented measures to ensure compliance with industry regulations, protecting both customers and the organization from potential liabilities
- Coached new team members on service techniques and provided scoring through quality assurance program
- Enhanced customer satisfaction by efficiently resolving service issues and providing timely solutions
First Source
Customer Care Executive
11.2011 - 11.2012
Job overview
- Resolved customer service issues using company processes and policies and provided updates to customers
- Implemented measures to ensure compliance with industry regulations, protecting both customers and the organization from potential liabilities
- Coached new team members on service techniques and provided scoring through quality assurance program
- Enhanced customer satisfaction by efficiently resolving service issues and providing timely solutions
- Mentored junior associates in maintaining a high level of professionalism and delivering exceptional service to clients
i4 Video Analysis PVT. LTD
Data Analyst
10.2007 - 06.2011
Job overview
- Handled around 3 projects of Eyemark Surveys from different countries (UK, Australia/Dubai)
- The Eye-mark project is used to research a Whole store or a certain category of the store
- Its Main objective is to analyze the customer preferences in a Supermarket whether in a particular selection like Tea, Coffee, Soft drinks, Liquor etc
- Data Importing: Importing data into analysis tools (e.g., Excel, SQL databases, or business intelligence tools)
- Data Cleaning: Identifying and rectifying inconsistencies, missing values, and errors in raw data before analysis
- Creating Reports: Presenting data analysis findings in the form of reports that explain the insights, trends, and patterns to stakeholders
- Visual Representation: Creating charts, graphs, and dashboards (using tools like Tableau, Power BI, or Excel) to visualize data in a user-friendly way
Education
Mumbai University
Bachelor of Commerce (B. Com)
Mumbai University
Higher Secondary Certificate
Mumbai University
Secondary School Certificate
Skills
Project Planning & Scheduling
Accomplishments
- Secured 1st Place in the Innovation ideathon contest.
- Awarded as a Process Improvement champion.
- Awarded as a Best Performer for the month and quarter in TCS.
- Awarded best Batsman for representing TCS Mumbai Cricket Team.
- Awarded for best performer for Quality and customer feedback in IBM.
Driving License Status
2/4Wheeler
Personal Information
- Place of Birth: Mumbai
- Date of Birth: 12/16/87
- Nationality: Indian
- Marital Status: Married
Training
- Agile E1 Certification, Tata Consultancy Services, 08/01/19
- IQMS for PLs Training -E0, Tata Consultancy Services, 05/01/20
- Lean Six Sigma (LSS), Tata Consultancy Services, 02/01/21
- Performance Improvement (PI) Certification, Tata Consultancy Services, 11/01/21
- Growth & Transformation Awareness E0, Tata Consultancy Services, 01/01/22
- PMP (Project Management Professional) Training Certificate, Effective Project Management Academy, 04/01/24
Certification
PMP Certification
Timeline
PMP Certification
04-2025
Project Manager
TCS (Tata Consultancy Services)
06.2016 - Current
Outage Manager
Tech Mahindra Ltd
01.2015 - 03.2016
Sr Customer Relationship Manager
IBM Global Business Process Ltd
12.2012 - 11.2014
Customer Care Executive
First Source
11.2011 - 11.2012
Data Analyst
i4 Video Analysis PVT. LTD
10.2007 - 06.2011
Mumbai University
Bachelor of Commerce (B. Com)
Mumbai University
Higher Secondary Certificate
Mumbai University
Secondary School Certificate
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