Amit Soni
Mumbai,India
Summary
Accomplished professional with extensive expertise in project management, operations management, and strategic planning.
Experienced professional with focus on management and team leadership. Capable of driving projects to successful completion through strategic planning and strong interpersonal skills. Known for fostering collaborative environments and delivering consistent results.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Manager - Sales and Solutions
Teleperformance Global Business Private Ltd
Mumbai, India
07.2025 - Current
- Managed services Transition and transformation, Played a pivotal role in shaping strategic offerings and driving successful deal closures.
- Expertise in solutioning, storytelling, and crafting win themes has significantly contributed to business growth and client satisfaction.
- Collaborated with sales, delivery, and technical teams to understand client requirements and develop tailored proposals for managed services and transformation initiatives.
- Led the end-to-end bid management process including RFP/RFI analysis, solution architecture, pricing strategy, and final submission.
- Developed compelling win themes and strategic narratives that effectively communicated the organization’s value proposition and competitive differentiation.
- Conducted thorough risk assessments and proactively addressed potential challenges during the bidding lifecycle.
- Coordinated with cross-functional stakeholders including legal, finance, and technical teams to ensure timely and accurate bid responses.
- Participated in client presentations and negotiations, showcasing solution capabilities and building trust with key decision-makers.
- Maintained up-to-date knowledge of industry trends, emerging technologies, and competitive landscape to inform solution strategy and positioning.
Assistant Manager
Tata Consultancy Services
Mumbai, Maharashtra
06.2020 - 07.2025
- Lead a team of 75 associates and 4 Team Leaders in managing credit card collections for an international bank, ensuring operational KPIs and maintaining high customer satisfaction scores.
- Managed LEF and cure rate for Bucket 1, 2, and 3 portfolios of a leading Australian bank, using data analysis to project targets and assess collection risk.
- Monitored and improved performance metrics including wrap time, WPC, contacts per hour, PTP rate, and overall productivity.
- Conducted daily team huddles, delivered real-time feedback, and drove training initiatives for upskilling and performance improvement.
- Managed shrinkage and leakages, implementing control measures to reduce operational risks and maximize efficiency.
- Oversaw hiring initiatives, ensuring a smooth transition of new hires from training to OJT and full production.
- Provided leadership support and guidance while ensuring compliance with policies, procedures, and service quality standards.
- Oversaw, coordinated, and managed the end-to-end RFP response process, from identifying opportunities to formatting and packaging final submissions, ensuring timely and compelling proposals.
- Identified relevant RFP opportunities through both internal and external channels to support business growth.
- Formatted and packaged proposals in line with client specifications to enhance clarity, compliance, and professionalism.
- Promoted cross-functional collaboration and maintained a robust communication process across teams and leadership.
- Supported succession planning by mentoring team members and contributing to talent development.
Team Leader
Tata Consultancy Services
Mumbai
05.2014 - 05.2020
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
Senior Change Analyst
Tech Mahindra Business Services
Mumbai, Maharashtra
04.2010 - 05.2014
- Orchestrated cross-functional meetings to coordinate change management strategy implementation across divisional leadership roles.
- Identified and communicated potential risks associated with proposed changes, illustrating possible remedial and preventatives measures.
- Participated in high-level change management strategic planning, incorporating input from stakeholders, internal support staff and external factors.
- Designed post-adoption continuity plans to provide smooth operational resumption following major changes.
- Developed and delivered change management support documentation and manuals.
- Administered periodic reviews of ongoing operational practices to determine efficacy and detect deficits.
- Proactively developed and proposed changes increasing productivity, compliance and other positive indicator metrics.
- Acted as primary point of contact for third-party vendors involved in major operational changes to coordinate with external personnel.
- Evaluated current processes to develop improvement plans.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Created and optimized records management strategies to coordinate and protect information.
Debt Collection Officer
Zenta
Mumbai, Maharashtra
11.2008 - 04.2010
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Trained new team members on scripts, company services and collection strategies.
- Used skip tracing and other techniques to locate debtors.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Maintained high volume of calls and met demands of busy and productive group.
- Advised customers of alternative actions and strategies for debt repayment.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Worked with customer to create debt repayment plan based on current financial condition.
Sales Executive
Silgate Solutions
Mumbai, Maharashtra
08.2007 - 09.2008
- Analyzed past sales data and team performance to develop realistic sales goals.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Developed and led sales training initiatives for employees and teams across organization.
Education
Bscit - Information Technology
Shankar Narayan College of Polytechnic
HSC - Science Education
Thakur College of Science & Commerce
Mumbai, Maharashtra 03.2024 - 05.2026
SSC - State Board
St Thomas High School
Skills
- Project Management
- Operations management
- Customer targeting
- Business planning
- Pivot tables
- Staff Management
- Predictive modeling
- Data analysis
- Business process mapping
- Strategic planning
- Six Sigma process methodologies
- Banking expertise
Certification
- Attended 35 hours PDU's for PMP
- Lean Six Sigma
LANGUAGES
Marathi: Intermediate
English: Advanced
Hindi: Advanced
Hobbies and Interests
Interacting with people and sharing inputs and try to learn from every conversation
Timeline
Manager - Sales and Solutions
Teleperformance Global Business Private Ltd
07.2025 - Current
HSC - Science Education
Thakur College of Science & Commerce
03.2024 - 05.2026
Assistant Manager
Tata Consultancy Services
06.2020 - 07.2025
Team Leader
Tata Consultancy Services
05.2014 - 05.2020
Senior Change Analyst
Tech Mahindra Business Services
04.2010 - 05.2014
Debt Collection Officer
Zenta
11.2008 - 04.2010
Sales Executive
Silgate Solutions
08.2007 - 09.2008
SSC - State Board
St Thomas High School
Bscit - Information Technology
Shankar Narayan College of Polytechnic
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