Amit Srivastav

• Enhanced team productivity through process optimization.
• Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
• Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
• Enhanced client satisfaction by crafting targeted strategies to address concerns effectively.
• Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
• Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
• Interviewed, performed background checks, hired, and trained Number of associates in Year.
• Maintained positive customer relations by addressing problems head-on and implementing
• Established team priorities, maintained schedules and monitored performance.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers
• Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
• Sourced and screened candidates for Type roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
• Developed strong talent pipelines by utilizing various sourcing techniques, including social media, job boards, and networking events.
• Streamlined onboarding processes for new hires, ensuring a smooth transition into the organization while minimizing timetoproductivity.
• Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
• Enhanced candidate experience by implementing a streamlined application process and timely communication.
• Actively contributed to establishing a diverse and inclusive workplace by implementing targeted recruitment initiatives aimed at underrepresented groups.
• Provided regular updates on talent acquisition performance metrics to senior leadership, supporting data-driven decision-making and continuous improvement efforts.
• Established strong relationships with key stakeholders, ensuring clear communication and alignment on talent acquisition goals and objectives.
• Increased retention rates through thorough pre-screening of candidates and regular follow-up on new hires'' satisfaction levels.
• Improved interview processes through the development and implementation of structured interview guides tailored to each role''s unique requirements.
• Spearheaded diversity recruiting initiatives, resulting in more diverse and inclusive workplace.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Engaged with customers to gather feedback, using insights to improve service and product offerings.
• Improved customer satisfaction by resolving complaints and inquiries promptly.
• Facilitated team-building activities, enhancing team cohesion and morale.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Conducted performance evaluations and provided constructive feedback to employees.
• Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.

Supported cross-functional initiatives to drive organizational efficiency.

Facilitated seamless number porting for Vodafone UK customers.

Managed account ownership transfers for Vodafone Pay Monthly services.

Addressed and mitigated customer complaints to ensure satisfaction.

Ensured continuous feedback loop.

Implemented quality control measures to enhance performance.

Conducted training sessions for new hires as a secondment trainer.

Implemented strategies to enhance loan modification processes.

Developed structured payment plans.

Managed foreclosure processes efficiently.

Facilitated handset upgrades for pay monthly account holders.

Prevented account cancellations by retaining customers.

Facilitated upgrades for Mobile Broadband accounts.

Enhanced revenue through strategic cross-selling initiatives.

Presented Sim Only deal to three account holders.

Resolved billing inquiries for Dish Network clients.

Provided payment options to account holders with overdue balance

Retained Customers from Dish network Account cancellation

Coordinated Pay Per View requests for clients.