ER and Compliance
Amit Srivastava
Human Resource Professional
Mumbai,Maharashtra
Summary
With 19 years of comprehensive experience in Global Human Resources, I am a strategic & results-driven HR leader poised to excel in executive roles. I specialize in end-to-end Compliance & Audit Management, ER along with employee lifecycle management, payroll & HR process design.
Throughout my career, I have led successful HRMS implementations & process automations, optimizing HR operations & driving organizational change. Committed to align HR strategies with company objectives & fostering high-performance culture within compliance framework
Contact
PHONE
Overview
19
19
years of professional experience
1
1
Certification
1
1
Language
Work History
Deputy Vice President – Head HR Operations & Compliance
Kotak Mahindra Life Insurance Company Ltd
Mumbai
02.2020 - Current
Deputy Vice President
RBL FinServe Ltd
Mumbai
06.2017 - 02.2020
Associate Business Manager, Head of Compliance
Aparajitha Corporate Services Ltd
Mumbai
09.2012 - 06.2017
Branch Manager
UP & UK, Adecco India Ltd
Lucknow
07.2011 - 09.2012
Territory Sales Manager- Head of Postpaid Sales
Dishnet Wireless Ltd
05.2010 - 07.2011
Assistant Manager
H.D.F.C Bank Ltd
Lucknow, Chandigarh
05.2005 - 05.2010
Deputy Vice President
Kotak Mahindra Life Insurance Company Ltd
Mumbai
02.2020 - Current
- End-to-End HR Operations: Spearheading HR operations, overseeing employee lifecycle management, payroll, HR compliance, MIS reporting, HR automation, background verification, audit management, & annual board reviews
- Achieved Zero Attrition Rate: Successfully leading a team of 26 with zero attrition, demonstrating effective leadership & engagement strategies
- Operational Metrics Improvement: Implemented improvements in key operational metrics and reporting, ensuring the development & implementation of comprehensive Standard Operating Procedures (SOPs) with defined Turnaround Times (TATs) and robust exception control for all HR processes
- Employee Relations Management: Proactively managing employee relations, including overseeing interactions with government agencies and officials, such as coordinating with the Labor department for compliance and handling inquiries from regulatory bodies
- Developed an employee grievance portal and conducted tailored training sessions to empower employees on its use, ensuring escalations were properly tracked, managed, and resolved within stipulated timelines
- Along with handling whistleblower cases, MD escalations and IRDAI escalations
- Recruitment and Employee Engagement: Enhanced business deliverables by implementing tailored recruitment & retention strategies
- Improved onboarding experiences with personalized programs, drove awareness and utilization of employee benefits like PF and Mediclaim, optimized Full & Final (F&F) settlement processes for better employee satisfaction
- Data and Document Management Optimization: Implemented streamlined data and document management practices to facilitate reporting and presentation to different committees and board meetings of Senior management
- Partner and Outsource Manpower Management: Led initiatives to support and streamline partner and outsourced manpower operations across the organization
- Established robust vendor management processes, fostering strong relationships and ensuring alignment with business goals
- Implemented effective performance monitoring systems to track deliverables and optimize resource utilization
- Collaborated with external partners to enhance service quality and achieve operational excellence
- Achievements:
- Streamlined Gratuity Payment Process: Streamlined processes for gratuity calculation, provisioning, and payment; ensuring compliance with regulatory requirements and enhancing efficiency
- Digitization of Payroll Processes: Successfully digitized manual payroll processes and overcame errors encountered in it
- This transition minimized errors, improved timeliness, and enhanced accuracy in payroll management, ensuring smoother and error-free operations across HR functions
- Established Robust Compliance Framework: Built a comprehensive compliance framework ensuring legal and regulatory adherence in HR operations, including managing EDLI, responding promptly to legal notices, and establishing SOPs with a dedicated help desk for inquiries
- Additionally, led the formation and streamlining of Internal Complaints Committee (ICC) addressing Sexual Harassment compliant and Disciplinary Committee (SDC) platforms, implementing structured processes and training to address workplace complaints effectively and create safe environment for all
- Significant Audit Score Improvement: Led successful audits resulting in a notable improvement in audit scores to 98%, demonstrating excellence in compliance management and governance
- Cost Optimization and Vendor Management: Achieved substantial cost savings through strategic initiatives, including negotiating favorable terms with HR vendors and implementing close monitoring and regulation of vendor payments to optimize expenditure and enhance financial efficiency
Deputy Vice President & Head– Head Compliance
RBL Finserve Ltd
Mumbai
06.2017 - 02.2020
- Led HR operations with a strong focus on improving compliance, operational efficiency, audit management, and employee engagement, including effective management of employee relations (ER) initiatives
- Developed Compliance Frameworks: Built robust compliance frameworks covering HR-specific regulations, shop act compliances, and related aspects to ensure adherence to regulatory standards and internal policies
- Effectively managed inspections and audits to demonstrate compliance readiness and mitigate risks proactively
- Journey from Manual to Digitization of HR Processes: Led the transformation from manual to digitized HR processes, with a key focus on streamlining the employee lifecycle
- Successfully launched and implemented Zing HR, including HRMS systems and digital tools to automate onboarding, performance management, and offboarding procedures
- This initiative streamlined administration, improved data accuracy, and enhanced employee experiences, significantly increasing operational efficiency and productivity within the HR function
- Additionally, drove the implementation of compliance technologies to streamline processes and enhance regulatory compliance across HR operations
- Led Successful Audits: Spearheaded successful audits, resulting in high compliance scores and improved governance within HR operations
- Implemented Employee Benefit Portal: Spearheaded the implementation of an Employee Benefit Portal to centralize and streamline benefits administration
- This portal provided employees with easy access to information on company benefits, such as healthcare plans, retirement options, and wellness programs
- The initiative simplified benefits enrollment processes, and enhanced overall satisfaction with the organization's benefits offerings
- Implemented End-to-End Payroll and Performance Management System: Successfully implemented an integrated Payroll and Performance Management System (PMS) to automate and optimize HR functions
- This initiative streamlined payroll processes, including salary calculations, tax deductions, and compliance reporting, while facilitating efficient performance reviews, goal setting, and feedback management
- The system improved data accuracy, and supported informed decision-making in HR operations
- Quantifiable Impact: Achieved a 70% improvement in operational efficiency through workflow optimization and elimination of duplication and repetitive tasks
- Key Achievements:
- CEO Award for Reverse Migration Project: Received CEO awards for successfully executing a reverse migration project, showcasing strategic HR leadership
- Employee Engagement Improvement: Increased employee engagement from 15% to 50% in two years, demonstrating the effectiveness of HR strategies and programs.
Associate Business Manager- Deputy General Manager
Aparajitha Corporate Services Ltd
Mumbai
09.2012 - 06.2017
- Oversaw PAN India business compliance management & Operations, customer service, and facilitated onboarding significant business clients with a focus on driving HR compliance
- Transitioned from Regional to National Compliance Head role in a year
- Developed and Implemented Compliance Frameworks: Established robust compliance frameworks for clients, ensuring adherence to regulatory requirements and internal policies
- Led Successful Audits resulting in improved compliance scores and governance within HR processes
- Implemented Compliance Technologies: Drove the adoption of platforms and tools to enhance HR compliance and streamline processes across PAN India
- Oversaw end-to-end client business management with a focus on compliance
- Managed compliance across PAN India operations, including adherence to Shop Act, Contract Labor (Regulation and Abolition) Act (CLRA), Factory Act, and related regulations
- Implemented robust compliance frameworks and ensured regulatory alignment to support business growth and operational excellence
- Management of PAN India Clients as Business Partner: Managed key client relationships with organizations such as Samsung, Tata Communications, Asian Paints, HDFC Bank, Sodexo, ABB India, and others
- Acted as a strategic business partner, driving tailored HR compliance initiatives and facilitating client onboarding
- Led end-to-end HR compliance operations, conducting gap analysis and implementing strategic plans to elevate compliance practices and strengthen client relationships
- Government Relations Management for Client Support: Established and maintained relationships with government offices to ensure smooth client operations
- Collaborated with regulatory authorities to address compliance issues and facilitate operational continuity for client organizations
- This proactive engagement contributed to seamless business operations and regulatory compliance
- Client Training Sessions Management: Conducted over 200 training sessions in a year for a client to align their requirements with partners and employees
- These sessions focused on enhancing understanding and compliance with client-specific policies, industry standards, and regulatory requirements
- The training initiatives contributed to improved alignment, increased productivity, and strengthened partnerships between the client, partners, and employees leading to better compliances
- Management of Inspections and Notices: Effectively handled multiple inspections and notices under various acts to ensure compliance and mitigate risks for client organizations
- Collaborated with regulatory authorities to address findings, implement corrective actions, and maintain adherence to legal requirements
- Proactively managed communication and responses to inspections and notices, ensuring minimal disruption to business operations and continuous compliance
- Subject Matter Expertise and Advisory Services: Provided expert advisory services to clients, ensuring alignment with company requirements and statutory frameworks
- Leveraged deep HR compliance knowledge to advise on best practices, policy development, and statutory requirements, enhancing compliance maturity and operational effectiveness for client organizations
- Profit and Loss (P&L) Management: Managed P&L operations, including financial planning, budgeting, and cost control measures
- Implemented strategies to optimize financial performance and enhance profitability
- Monitored key metrics and recommended actions to achieve financial goals and support business strategies
- End-to-End Management of 27,000 FSS Employees: Managed full employee lifecycle for 27,000 Facility Support Services (FSS) employees across group companies, including recruitment, onboarding, performance management, and exits
- Implemented effective talent acquisition strategies, training programs, and compliance measures to optimize workforce performance and ensure regulatory adherence
- This comprehensive approach supported operational excellence and employee satisfaction within the organization
- Key Achievements:
- Awarded Best Associate Business Manager for three consecutive years, showcasing leadership and contribution to revenue growth
- Added INR 40 crores in revenue through effective business management and client acquisition strategies
- Managed to successfully resolve multiple PF inspection with significant liability, demonstrating strong compliance management skills and mitigating financial risks for the organization
Branch Manager - Manager
Adecco India. Ltd
Lucknow
07.2011 - 09.2012
- Managed branch P&L for the UP region, overseeing staffing business and HR operations for UP & UK states
- Established Stable and Profitable Operations: Set up and managed a stable and profitable team for end- to-end operations
- Improved Client Customer Service: Enhanced client customer service experience significantly, resulting in increased client satisfaction and retention
- End to end operation management of around 26 clients for the company
- Expanded Client Portfolio: Successfully added multiple new clients to the portfolio, driving business growth and revenue
- Key Achievements:
- HR Digitalization Project: Led HR digitalization initiatives, implemented strict payroll controls, and identified automation opportunities for improved employee experience and operational efficiency
- Operational Excellence: Achieved the lowest outstanding service invoices in a PAN India branch, demonstrating effective compliance and financial management
- Recognition for Client Service Excellence: Awarded Best Client Service Branch Manager for delivering exceptional service and client relationships
Territory Sales Manager- Manager
Aircel Dishnet Wireless Ltd
Bareilly
05.2010 - 07.2011
- Managed the Postpaid sales business for UP West Territory, focusing on sales and customer retention within the telecom sector
- Established Postpaid Sales Team: Created and led a dedicated postpaid sales team, driving significant growth in UP West Circle's postpaid business despite market challenges
- Achievements:
- Top Territory Manager for Sales and Customer Retention: Recognized as the Best Territory Manager for outstanding sales performance and customer retention efforts
- Awarded Rolling Trophy: Honored twice with the rolling trophy for Best Territory Manager, showcasing consistent excellence in territory management and business development
Customer Service Manager- Assistant Manager
H.D.F.C Bank Ltd
Chandigarh
05.2005 - 05.2010
- Managed an in-house and out bound customer service team for HDFC Bank, overseeing operations and cross-selling initiatives
- Established Large Customer Service Team: Successfully set up and managed a large in-house customer service team, ensuring efficient and effective service delivery
- Product Knowledge Training: Provided comprehensive product knowledge and training to the entire customer service and cross-selling teams, enhancing their capabilities and performance
- Call Quality Improvement and Cross-Selling Success: Implemented call quality enhancement initiatives that significantly boosted cross-selling effectiveness
- Introduced targeted training programs and quality monitoring processes to enhance customer interactions and sales outcomes
- Collaborated closely with sales teams to identify and capitalize on cross-selling opportunities during customer engagements, resulting in improved customer satisfaction and increased revenue through successful cross-selling initiatives
- Management of Inbound and Outbound Customer Service Representatives: Managed 92 inbound and outbound customer service representatives and 5 team leaders, overseeing daily operations, call handling, and issue resolution
- Developed and managed work schedules for optimal coverage and performance
- Implemented training programs and performance strategies to enhance team productivity and customer satisfaction, fostering a collaborative and results-driven work environment
- Achieved operational efficiency and optimized customer service outcomes through proactive management and development initiatives
- Quality Monitoring and Training Oversight: Conducted call monitoring for quality assurance and arranged targeted training based on evaluations to enhance team performance and customer service excellence
- This proactive approach significantly improved call quality, customer satisfaction, and overall team performance
- Key Achievements:
- Awarded Best Supervisor and Cross-Sell Manager consecutively for three years across PAN India, demonstrating outstanding leadership and performance
- Promoted 2 times within four years, demonstrating consistent growth and recognition of leadership and performance
- Successfully led a customer service team with an attrition rate of less than 2%, showcasing strong leadership and effective employee engagement strategies
Education
Master of Arts - English
Kanpur University
2005
Master of Computer Application (MCA) - undefined
Greater Noida Institute of Technology, U.P Technical University
2004
Bachelor of Science - Physics, Chemistry, Mathematics
D.S.N College, Kanpur University
2001
Certification
Executive Certified Professional in HR from XLRI, 2021
Certification in Strategic HR – SHRM
Certified member of IC committee
Certification in GST implementation
Skills
- Active Listening
- Project Management
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Company CultureWork-life balanceTeam Building / Company RetreatsFlexible work hoursAccomplishments
- Supervised team of 26 staff members.
- Achieved 100% through effectively helping with project planning.
Interests
Reading Book and Counselling Employee
Reading book to keep myself updated on latest reformed labour laws for providing a fostering environment to the employees and keep the organization risk free.
Counseling employees to keep the employee abreast on the latest policy and procedures for better reach as far as employee relation is concerned.
Timeline
Deputy Vice President – Head HR Operations & Compliance
Kotak Mahindra Life Insurance Company Ltd
02.2020 - Current
Deputy Vice President
Kotak Mahindra Life Insurance Company Ltd
02.2020 - Current
Deputy Vice President
RBL FinServe Ltd
06.2017 - 02.2020
Deputy Vice President & Head– Head Compliance
RBL Finserve Ltd
06.2017 - 02.2020
Associate Business Manager, Head of Compliance
Aparajitha Corporate Services Ltd
09.2012 - 06.2017
Associate Business Manager- Deputy General Manager
Aparajitha Corporate Services Ltd
09.2012 - 06.2017
Branch Manager
UP & UK, Adecco India Ltd
07.2011 - 09.2012
Branch Manager - Manager
Adecco India. Ltd
07.2011 - 09.2012
Territory Sales Manager- Head of Postpaid Sales
Dishnet Wireless Ltd
05.2010 - 07.2011
Territory Sales Manager- Manager
Aircel Dishnet Wireless Ltd
05.2010 - 07.2011
Assistant Manager
H.D.F.C Bank Ltd
05.2005 - 05.2010
Customer Service Manager- Assistant Manager
H.D.F.C Bank Ltd
05.2005 - 05.2010
Master of Arts - English
Kanpur University
Master of Computer Application (MCA) - undefined
Greater Noida Institute of Technology, U.P Technical University
Bachelor of Science - Physics, Chemistry, Mathematics
D.S.N College, Kanpur University
Similar Profiles
LALIT VIJAY YADAVLALIT VIJAY YADAV
Senior Manager at Kotak Mahindra Life Insurance Company LimitedSenior Manager at Kotak Mahindra Life Insurance Company Limited
Varun KadamVarun Kadam
Business Development Manager at Kotak Mahindra Life Insurance CompanyBusiness Development Manager at Kotak Mahindra Life Insurance Company
Amit SrivastavaAmit Srivastava
Deputy Vice President – Head HR Operations & Compliance at Kotak Mahindra Life Insurance Company Ltd.Deputy Vice President – Head HR Operations & Compliance at Kotak Mahindra Life Insurance Company Ltd.
Vinayak ShindeVinayak Shinde
Manager - Global Fin & FPNA at Sutherland Global Services Pvt Ltd.Manager - Global Fin & FPNA at Sutherland Global Services Pvt Ltd.
Varun AroraVarun Arora
Assistant General Manager- Brand Strategy & Media at JSW SteelAssistant General Manager- Brand Strategy & Media at JSW Steel