Amit Srivastava
Ghaziabad
Summary
Specialising in reservations and ticketing management with 20+ years of experience, skilled in overseeing the delivery of seamless travel solutions for both domestic and international markets. Expert in leveraging GDS systems to enhance customer service quality, while adeptly managing relationships and coordinating complex travel itineraries for corporate clients. Highly proficient in devising strategies to meet performance targets and managing efficient resource utilisation to control costs and maximise service delivery.
Overview
23
23
years of professional experience
Work History
Manager
Motherson Air Travel Agencies Ltd
Noida
01.2008 - Current
- Manage hotel reservations, airline ticketing, and visa processes tailored to meet corporate needs
- Achieve and surpass performance benchmarks for both domestic and international ticketing, through effective resource management
- Executed policies to deliver cost-efficient, high-quality reservation and ticketing services
- Developed strategic relationships with key corporate clients, enhancing client satisfaction and fostering business growth
- Maintain high customer satisfaction by consistently meeting service delivery timelines and quality standards
- Coordinate daily with travel agents, enhancing product delivery and achieving collaborative success
- Interpret and fulfil global travel inquiries, optimizing travel routes and fares based on detailed client specifications
- Handle travel logistics, including document processing, package customization, and visa facilitation
- Coordinate comprehensive travel arrangements for international and domestic clients, including group and individual tours
- Ensured seamless travel experiences for tourists by providing end-to-end support and addressing client needs throughout their journeys
- Conduct document verification and seating arrangements, assisting with passport and immigration concerns to meet special travel requirements
- Impart expert guidance on travel products and destinations, ensuring a hassle-free holiday experience for all clients
Travel Executive
Friends Globe Travels Private Limited
Gurgaon
09.2006 - 12.2007
- Crafted comprehensive end-to-end tour packages for business travel across global destinations.
- Designed personalised domestic and international leisure travel itineraries for walk-in clients, optimising routes and fares to enhance travel experiences
- Ensured smooth travel experiences for holidaymakers, providing continuous support and enjoyable journeys from start to finish
- Managed airline ticketing operations, issuing, reissuing, cancelling, and processing refunds through various GDS systems (Amadeus, Galileo, SABRE, and Abacus) while informing passengers about frequent flyer programmes and ground services
- Managed travel documentation processes, ensuring compliance with regulations and accuracy in submissions, specialising in visa applications and related formalities
- Guided clients through passport documentation processes, ensuring completion of required forms and procedures for smooth travel arrangements
Travel Executive
Pearl International Tours & Travels
Gurgaon
05.2005 - 09.2006
- Assisted corporate clients with comprehensive travel solutions, including air tickets, visa processing, and hotel bookings
- Managed comprehensive travel arrangements, including documentation, reservations, and visa facilitation, alongside crafting ready-made travel packages
- Managed client inquiries regarding travel options and services, specialising in international travel coordination and negotiating with airlines for corporate bookings
- Provided tailored customer service to walk-in clients, efficiently addressing immediate travel needs
Trainee
Air India
01.2004 - 12.2004
- Completed training in airline ticketing processes, gaining skills in ticket management systems to support operational efficiency
- Acquired knowledge in visa documentation, understanding procedures for handling visa applications to streamline processing
- Shadowed daily activities of office staff to gain understanding of scope of work.
- Maintained organised and updated file systems for easy staff use.
- Contributed to project management tasks, tracking progress and coordinating with team members for timely completion.
Education
MBA - Tourism
Lucknow University
Lucknow01-2005
Diploma in Airline Ticketing + Sabre -
Trade Wings Institute of Management
Lucknow01-2005
Bachelor of Tourism Administration (BTA) -
Lucknow University
Lucknow01-2003
Computer Reservation System Amadeus -
Lucknow University
Lucknow01-2003
Certificate in Computer Application and Programming -
UPDESCO
Lucknow01-2002
Skills
- Reservations Management
- Ticketing Operations
- GDS systems
- Client relationship management
- Client Engagement Strategies
- Strategic Negotiation
- Data Analysis Tools
- Market Trend Analysis
- Team leadership
- Analytical Thinking
- Problem Solving
- Time Management
- Communication
- Office suite
Custom
- Directed end-to-end travel solutions for international and national itineraries, enhancing client satisfaction and retention
- Spearheaded the development and implementation of reservation policies to streamline operations and increase efficiency
- Cultivated relationships with major airlines and partners, negotiating favourable terms and improving service offerings
- Led quality assurance initiatives, consistently ensuring adherence to service standards and client expectations
- Developed and managed teams, providing training and oversight to ensure high-quality service delivery
- Implemented customer feedback systems to refine service processes, resulting in superior customer service ratings
- Conducted competitive analyses to keep abreast of market trends and adjust strategies accordingly
- Oversaw budget management for travel operations, ensuring cost-effective service provision without compromising quality
- Advanced proficiency in multiple GDS platforms, including Amadeus and Sabre, enhancing operational capabilities
- Integrated technology in travel planning, resulting in streamlined operations and enhanced client engagement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager
Motherson Air Travel Agencies Ltd
01.2008 - Current
Travel Executive
Friends Globe Travels Private Limited
09.2006 - 12.2007
Travel Executive
Pearl International Tours & Travels
05.2005 - 09.2006
Trainee
Air India
01.2004 - 12.2004
MBA - Tourism
Lucknow University
Diploma in Airline Ticketing + Sabre -
Trade Wings Institute of Management
Bachelor of Tourism Administration (BTA) -
Lucknow University
Computer Reservation System Amadeus -
Lucknow University
Certificate in Computer Application and Programming -
UPDESCO