Amit Suradkar
Customer Support Executive
Dombivali (W)
Summary
I am looking for a challenging position in a leading Organization where I can make a contribution by utilizing and refining my current skill and experience, as well as it gives me an opportunity to learn new skills for my further professional development.
Overview
8
8
years of professional experience
Work History
Back Office Executive
Gymx Merchandise
Mumbai, India
07.2021 - 05.2022
- Performing data entry tasks
- Maintaining filing systems
- Preparing and submitting reports
Customer Support Executive
LDS Infotech
Mumbai, India
02.2014 - 06.2018
- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints and issues in a timely and professional manner
- Maintain accurate records of customer interactions and transactions
- Collaborate with other departments to ensure customer satisfaction
- Identify and escalate complex issues to senior management
- Provide product and service information to customers
- Process orders, returns, and exchanges
- Monitor customer feedback and suggest improvements to products and services
- Train new customer service representatives
- Participate in team meetings and contribute to process improvement initiatives
Education
Skills
Analytic reasoning
Organizational skills
Teamwork
Attention to detail
Communication
Data entry
Time management
Verbal and written communication skills
Administrative assistance
Assist the front office team
Back office operations
Communication skills including reporting
Efficiently manage documents microsoft office
Stocked and ordered inventory in office
Accounting
Assisting in day-to-day administrative tasks
Assisting with inventory control
Computer literacy
Maintaining confidentiality
Perform market research
Practise task prioritization
Problem solving
Process company receipts, invoices, and bills
Personal Information
- Date of Birth: 05/03/89
- Nationality: Indian
- Marital Status: Married
Languages
English
Marathi
Hindi
Timeline
Back Office Executive
Gymx Merchandise
07.2021 - 05.2022
Customer Support Executive
LDS Infotech
02.2014 - 06.2018