Amit Suradkar
Customer Support Executive
Dombivali (W)
Summary
I am looking for a challenging position in a leading Organization where I can make a contribution by utilizing and refining my current skill and experience, as well as it gives me an opportunity to learn new skills for my further professional development.
Overview
8
8
years of professional experience
Work History
Back Office Executive
Gymx Merchandise
07.2021 - 05.2022
- Performing data entry tasks
- Maintaining filing systems
- Preparing and submitting reports
Customer Support Executive
LDS Infotech
02.2014 - 06.2018
- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints and issues in a timely and professional manner
- Maintain accurate records of customer interactions and transactions
- Collaborate with other departments to ensure customer satisfaction
- Identify and escalate complex issues to senior management
- Provide product and service information to customers
- Process orders, returns, and exchanges
- Monitor customer feedback and suggest improvements to products and services
- Train new customer service representatives
- Participate in team meetings and contribute to process improvement initiatives
Education
Skills
Analytic reasoning
Personal Information
- Date of Birth: 05/03/89
- Nationality: Indian
- Marital Status: Married
Languages
English
Marathi
Hindi
Timeline
Back Office Executive
Gymx Merchandise
07.2021 - 05.2022
Customer Support Executive
LDS Infotech
02.2014 - 06.2018
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