Seeking challenging opportunities with a growth-oriented organization where I can contribute my analytical and logical skills to drive organizational success while fostering personal and professional growth.
Overview
9
9
years of professional experience
Work History
Supply Chain Ninja
Betterlife Horizons Private Limited
10.2025 - Current
Managed end-to-end pan India supply chain operations, inbound logistics, warehousing, and distribution.
Ensured smooth material flow by coordinating with vendors, transporters, and internal teams for timely deliveries.
Oversaw last-mile dispatch and delivery performance, ensuring smooth coordination with carriers and partners.
Collaborated with cross-functional teams (procurement, planning, sales, warehouse) to resolve bottlenecks and drive service-level improvements.
Ensured compliance with quality, and regulatory standards across all supply chain operations.
Analyzed operational data using Excel tools to track KPIs, identify gaps, and support decision making.
Ensured timely inventory fulfillment for marketplaces as per scheduled appointment slots.
Handled quick-delivery operations and coordinated with riders to ensure timely dispatches while effectively track riders deliveries.
Identified and executed process improvements that contributed to sustained cost optimization.
Ensured accuracy of monthly billing data by cross-checking and raising timely queries for corrective action.
Senior Executive
Swiggy Instamart
12.2024 - 09.2025
Responsible for overseeing and coordinating the daily operations of the outbound process, ensuring efficient and timely delivery of orders.
Managing the accurate and timely orders processing and handover for dispatch, ensuring timely and accurate dispatch.
Identifying areas for improvement in the outbound process and implementing solutions to enhance efficiency and customer satisfaction.
Generating reports on fill rate performance, identifying trends, and providing insights for process improvement.
Managing daily warehouse operations to ensure efficiency.
Ensuring accurate inventory levels, managing the movement of goods, and minimizing losses.
Coordinate with dispatch team to ensure timely dispatch of orders.
Maintain a clean and safe working environment by following safety protocols.
Assist in training new warehouse staff on operational process and safety measures.
Track inventory levels and report any discrepancies to management.
Making Daily Targets and plan for regular operation and MIS to followups.
Weekly basis new action plan for smooth operations.
Ensure to reducing short pick and inventory missing products and control on damages.
Conduct RCA and investigations whenever any cases of theft arise and take necessary action with the help of security team.
Assistant Manager
Delhivery Ltd.
07.2021 - 11.2024
Handle the account of Swiggy & Dunzo Grocery and DFS clients.
Managing effectively the day to day operation of the warehouse and team through the operational team leaders and executive and managing warehouse processes such as inbound, inventory management and outbound operations.
Monitor client TATs daily and handle escalations from client servicing teams.
Co-ordinate with clients and KAM team to resolve queries.
To handle the FC P&L and keep costs under control as per budgeted figures.
Planned, organized and monitored the receiving, storage and outward of all items within SLA.
Working on MIS Reports and Publishing the dashboard to the client and monthly weekly basis.
Utilized interpersonal and communication skills among various department to facilitate productive and collaborative work environment.
Conduct RCA and investigations whenever any cases of theft arise and take necessary action.
Maintain Inventory Sanity and using 5S method.
Manpower management make a weekly monthly roaster.
Track return damages and liquidates items and raised to client for RTV.
Ensure to correct processing has to be done as per the decided norms without any client/customers escalations.
Making Daily Targets and plan for regular operation and MIS to followups.
Weekly basis new action plan for smooth operations.
Ensure to reducing short pick and inventory missing products and control on damages.
Distribution Executive
Meyer Organics Pvt Ltd.
09.2020 - 07.2021
To dispatch Online Orders & PO raised by Flipkart, Paytm, Amazon and Snapdeal, 1MG & Healthkart.
Sending mails relating to dispatch details to all the concern C&F as well as RM’s/ZM’s after sending the goods.
To arrange for E commerce stocks at Pan India CFA locations.
Coordinating with the E commerce courier person for pick ups.
Solving problem of E commerce software if any.
To take E commerce stocks on monthly basis & arrange for stocks as per the average sales.
To check transporters bill of all divisions and send it to accounts department for payment process.
To send codes relating to New Stockiest appointment, Credit Limits, issuing of passwords for credit limits and informing the same to the C&F & sales team.
Single point of contact for all E commerce operations.
Updation of credit limits / customers master etc.
Preparation of E waybill for E commerce dispatches.
Senior Executive
Delhivery Pvt Ltd.
08.2018 - 09.2020
Handling account i.e. DFS clients and Mittal Books.
Leading managing Inbound, Outbound & RTO and distribution with the team of 50+ employees.
Taking daily follow up regarding oldest pendency.
Coordinating with CS Team regarding inward and outbound issue.
Material handling and physical stock record.
Supervise the loading and unloading materials in vehicle.
Check the quantity and quality at the time of material receiving and sending.
Currently working in (Godam) which is designed by our company.
Excess material or damage material return to vendor origin (RVO).
All inward material handover to PUTAWAY (INVNETORY) department.
Hygiene Factor.
Impart training to ground staffs and regarding process, quality guidelines and SOPs.
Manpower Management.
Make daily, weekly & monthly reports.
FL IV Officer
L&T Finance Ltd.
01.2018 - 08.2018
MFI disbursement through NEFT & Cash.
Daily projection to E-banking & Treasury team for the MFI disbursement.
CLI payment through NEFT & maintain MIS.
Preparing the NEFT batches & Cash Projection reports downloaded from MERC system & sending it to e-banking & Treasury team for MFI disbursement with accuracy.
Resolve all queries relating pre-disbursement as well as post disbursement on mail.
Maintain the data of disbursement on Daily basis as well as Monthly basis for audit purpose.
Follow-up for getting the PDD’s from all branches in time and filling it and handing over the files to RMC.
Maintain Daily tracker of MFI disbursement.
Maintain MIS of CLI death claim cases.
Maintain PDD report.
Interaction with Branches for resolving discrepancies relating disbursement via e-mail.
Recall & follow up of wrongly disbursed transactions.
Customer care executive
Intelenet Global Services
10.2017 - 01.2018
Check the sibbile score of the customers.
Maintain the security of the sibbile score of the customers.
Analyzing various compliant matrix for resolving sibbile score of Customers within the SLA on mail.
Ensure quality scores to be maintained consistently as per the Standards.
Customer care executive
Vertex Customer Solution
11.2016 - 09.2017
Ensure process compliance.
Ensure SLA (Service Level Agreement) adherence.
Ensure quality scores to be maintained consistently as per the Standards.
Preparing MIS of Ageing data for operational resolution.
Analysing various compliant matrix for resolving Billing Disputes of Corporate Individual Customers within the SLA.
Reconciliation and audit of the waiver amount posted and publishing the MIS of the same.
Actively involved in analyzing Service Requests created from various Circles/ Billing desks/Contact Centre pertaining to billing disputes and resolving the same by using various tools.
Defined TAT (Turn Around Time) and SLA.
Suggest process Improvements.
Education
B.COM(A&F) -
Shree Ram College Of Commerce
04.2016
H.S.C -
Saket College
03.2013
S.S.C -
Surya Marathi High school
03.2011
Skills
Supply chain management
Order fulfillment
Warehouse operations
Team management
Hardworking & Quick Learner
Positive attitude
MS WORD
MS EXCEL
MS POWERPOINT
Disclaimer
I hereby declare that all statement made in this application are true, complete and correct to the best of my knowledge and belief.