Amit Taneja
Bengaluru
Summary
VMware Certified Professional 7.0 & ITIL V4 foundation certified result-oriented professional offering over 16 years of a successful career distinguished by commendable performance in handling enterprise products like servers, storage, and, operating systems. Global Service Delivery Management, Client Management, and Technical Account Management for clients based out of EMEA & APAC region.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Level 3 Engineer - Technical Adoption Management
VMware By Broadcom
11.2021 - Current
- Spearheaded the adoption and implementation of VMware solutions for enterprise clients, including vSphere 7, vSAN, vROPs, VMware Cloud Foundation, and Skyline.
- Collaborated closely with sales teams to understand client requirements and objectives, providing technical expertise and guidance to support the pre-sales process.
- Led technical workshops, presentations, and demonstrations to showcase VMware solutions and their capabilities, tailored to meet the specific needs of clients.
- Developed comprehensive adoption plans and roadmaps, outlining milestones, deliverables, and success criteria to ensure successful implementation and deployment of VMware solutions.
- Performed preventative maintenance to keep tools and equipment functional.
- Provided hands-on technical support and guidance to client teams during the implementation phase, troubleshooting issues, and addressing technical challenges as they arise.
- Conducted post-implementation reviews and assessments to measure the success of VMware solutions, identify areas for improvement, and gather feedback for future enhancements.
- Acted as a liaison between clients and VMware product teams, advocating for client needs and requirements, and influencing product roadmap decisions.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
Technical Specialist
Zensar Technologies Ltd
08.2014 - 10.2021
- Managed a team of 17 senior system engineers providing technical support to enterprise customers based across different geographical locations.
- Actively participate in conducting interviews to hire new members for the technical support team as and when there is a requirement.
- Work on the training and creating a roadmap for the new joiners.
- Act as the customer advocate and liaison to drive customer satisfaction.
- Act as the focal point for Technical Escalations/Outages liaising between the customer and the internal stakeholders.
- Proactively engage with internal stakeholders to help Zensar meet SLAs, organizational goals, and metrics.
- Create and track the plan of action for each issue by aligning technical resources including Escalation Specialists, Level 2 Teams, and Field Technical support representatives to drive timely resolution of Escalations/Outages.
- Tracked KPIs and created continuous improvement plans.
- Increased customer satisfaction ratings to 95% from 89% by introducing a customer temp check process.
- Developed and implemented training initiatives for new hires.
- Communicated regularly with customers to address any outstanding issues.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
Senior Technical Consultant
Hewlett Packard Globalsoft
02.2013 - 08.2014
- Provide server support to Enterprise customers using HP Servers.
- Configuration troubleshooting and providing break fix on HP ML/DL/Blade servers.
- Configuration troubleshooting and providing break fix on HP c3000/c7000 Blade Enclosures.
- Provide Hardware Support for servers running Windows, Linux, VMWare.
- Log analysis based upon the operating system installed on the server so as to provide issue resolution.
- Recommending firmware and driver updates to be installed on the servers based upon the advisories released by the engineering team.
- Assisting field engineers with the part replacement and troubleshooting, if required.
- Windows/Linux OS/VMware installation and Configuration.
- HP Blade System Enclosures Management/Blade Configuration.
- Sound knowledge and troubleshooting skills in different OS platforms including Microsoft, Red Hat and VMware.
Senior Quality Analyst
Agilyst Consulting
05.2012 - 02.2013
- Audit cases for the clients to find out misses while handling queries.
- Performing case studies and preparing a deck to present business opportunities to the clients.
- Training new joiners to prepare them for production environment.
- Actively participate in calibration calls with the client to understand client’s requirement and also client’s internal process following by their employees.
Senior Client Technical Support Associate
Dell International Services
02.2010 - 04.2012
- Mentoring: Mentoring new hires and conducted needs based training.
- First line Support: Supported consumer NA customers using Desktops & Notebooks.
- Top Performer: Recognised as one of Top performer across NA region.
Junior Engineer
DCM Engineering Products limited
08.2009 - 02.2010
- Taking care of production process.
- Timely delivery of the products.
- Acted as a Shift Lead for the production floor.
Junior Engineer
Groz Beckert Asia Pvt. Ltd
12.2007 - 08.2009
- Took care of production planning and control.
- Preparing monthly production plans as per customer’s requirement.
Education
Diploma in Mechanical Engineering(10+2+3) - Mechanical
Chandigarh College of Engineering And Technology
Chandigarh07.2007
Skills
- Operations management
- Customer relationship management
- Root cause analysis
- Team Building
- Managing service-level agreements
- Training and mentoring
- Customer support
- Staff Management
- Account management
Certification
- ITIL V4 Foundation
- AWS Sysops Administrator (Renewal Pending)
Timeline
Level 3 Engineer - Technical Adoption Management
VMware By Broadcom
11.2021 - Current
Technical Specialist
Zensar Technologies Ltd
08.2014 - 10.2021
Senior Technical Consultant
Hewlett Packard Globalsoft
02.2013 - 08.2014
Senior Quality Analyst
Agilyst Consulting
05.2012 - 02.2013
Senior Client Technical Support Associate
Dell International Services
02.2010 - 04.2012
Junior Engineer
DCM Engineering Products limited
08.2009 - 02.2010
Junior Engineer
Groz Beckert Asia Pvt. Ltd
12.2007 - 08.2009
Diploma in Mechanical Engineering(10+2+3) - Mechanical
Chandigarh College of Engineering And Technology
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