Summary
Overview
Work History
Education
Skills
Languages
Profile - Professionalsummary
Timeline
Generic
Amit Tanwar

Amit Tanwar

Delhi

Summary

With a proven track record at Look's Salon, I excel in leadership and effective communication, driving teams towards excellence and increased sales. Renowned for creative strategies and reliability, my experience spans enhancing customer satisfaction and fostering vendor relationships, significantly contributing to market share growth.

Overview

18
18
years of professional experience

Work History

Area Manager

Look's Salon
11.2024 - Current
  • Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
  • Reviewed staffing needs to ensure adequate coverage at all times in stores.
  • Established strong relationships with vendors to secure competitive pricing and best quality products.
  • Investigated customer complaints promptly, identified root causes and implemented corrective actions.
  • Resolved conflicts between employees or customers in a professional manner.
  • Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.
  • Organized promotional activities such as special events or discounts campaigns in stores.
  • Identified business opportunities by analyzing consumer trends within local markets.
  • Maintained an up-to-date knowledge of industry trends, legal requirements and competition activities.
  • Developed strategies for increasing sales, market share and customer satisfaction.

Cluster Manager (EBO)

Vellvette Lifestyle Pvt Ltd
New Delhi
09.2023 - 11.2024
  • Company Overview: Sugar Cosmetics, New Delhi, India
  • Aligned day-to-day activities with targets set by upper management
  • Tracked employee productivity, performance and task completion to meet quality standards
  • Performed keyholding responsibilities to guarantee timely opening and closing of store
  • Trained staff in till management practices including reviewing and reconciling daily transactions
  • Identified high-ranking performance to promote and reward employees
  • Developed professional relations with company employees of organisation to enhance trust and reliability
  • Sugar Cosmetics, New Delhi, India

Store Manager

Mamaearth
New Delhi
10.2021 - 08.2023
  • Company Overview: Honasa Consumer Ltd., New Delhi, India
  • Taught staff to delivery outstanding customer service through strong training programs and ongoing mentoring
  • Resolved complex customer enquiries, disputes and complaints
  • Managed cash and reconciled tills with rigorous security measures
  • Briefed team on product and promotion changes to support upselling
  • Prepared sales reports and reconciled accounts with strong finance management skills
  • Oversaw stock takes to achieve accurate inventory and pricing
  • Honasa Consumer Ltd., New Delhi, India

Store Manager

Colorbar Cosmetics Pvt Ltd
New Delhi
04.2020 - 09.2021
  • Company Overview: New Delhi, India
  • Taught staff to delivery outstanding customer service through strong training programs and ongoing mentoring
  • Resolved complex customer enquiries, disputes and complaints
  • Managed cash and reconciled tills with rigorous security measures
  • Briefed team on product and promotion changes to support upselling
  • Prepared sales reports and reconciled accounts with strong finance management skills
  • Oversaw stock takes to achieve accurate inventory and pricing
  • New Delhi, India

Senior Beauty Advisor

Estee Lauder
New Delhi
10.2017 - 04.2020
  • Company Overview: Bobbie Brown, New Delhi, India
  • Prepared timely and accurate financial reporting and analysis
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions
  • Trained and mentored employees to maximize team performance
  • Produced high-volume orders to effectively meet customer demand
  • Collaborated with team members to achieve target results
  • Bobbie Brown, New Delhi, India

Senior Beauty Advisor

Lancôme Paris & Kiehl's
New Delhi
04.2015 - 09.2017
  • Company Overview: New Delhi, India
  • Prepared timely and accurate financial reporting and analysis
  • Produced high-volume orders to effectively meet customer demand
  • Managed complaints with calm, clear communication and problemsolving
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions
  • Trained and mentored employees to maximize team performance
  • Created plans and communicated deadlines to complete projects on time
  • New Delhi, India

Makeup Artist

Colorbar Cosmetics Pvt Ltd
New Delhi
08.2014 - 04.2015
  • Company Overview: New Delhi, India
  • Sanitized makeup tools to avoid spread of infection
  • Conducted consultations to understand client's desired look
  • Demonstrated and explained use of different beauty products to educate customers
  • Assessed customer skin tone and complexion to determine appropriate products and materials to use
  • Increased revenue through effective customer service and inventory management
  • Maintained regular client list and successfully handled walk-in customer
  • New Delhi, India

Beauty Advisor

Lancôme Paris
New Delhi
08.2010 - 08.2014
  • Company Overview: Loreal India Pvt Ltd, New Delhi, India
  • Recommended specific hair and beauty products to meet individual customer needs
  • Processed payments, entering sales in register for prompt customer service
  • Maintained counter and display areas for cleanliness and organization
  • Met sales goals, supporting organizational health through consistent and reliable service
  • Developed strong rapport with customers and created positive impression of business
  • Built customer loyalty and retention by delivering excellent shopping experiences
  • Loreal India Pvt Ltd, New Delhi, India

Sales Executive

Lifestyle International Pvt Ltd
New Delhi
08.2006 - 10.2007
  • Company Overview: New Delhi, India
  • Work very closely with the Assistant Concept Manager (ACM) Understand his (Business requirement) and then coordinate with other support functions to achieve the business targets
  • Contacted current and potential clients to promote, upsell and cross-sell products and services
  • Recommended complementary purchases to customers, increasing revenue
  • Listened to customer needs and desires to identify and recommend optimal products
  • New Delhi, India

Education

B.Com -

Swami Vivekanand Institute of Tec & Mag
06.2010

12th Pass - Commerce

Tagore Public School
06.2005

Skills

  • Inventor
  • Communication
  • Effective communication
  • Creative
  • Hardworking
  • Leadership
  • Problem solving
  • Reliability
  • Strategies
  • Delivering results

Languages

English

Profile - Professionalsummary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Timeline

Area Manager

Look's Salon
11.2024 - Current

Cluster Manager (EBO)

Vellvette Lifestyle Pvt Ltd
09.2023 - 11.2024

Store Manager

Mamaearth
10.2021 - 08.2023

Store Manager

Colorbar Cosmetics Pvt Ltd
04.2020 - 09.2021

Senior Beauty Advisor

Estee Lauder
10.2017 - 04.2020

Senior Beauty Advisor

Lancôme Paris & Kiehl's
04.2015 - 09.2017

Makeup Artist

Colorbar Cosmetics Pvt Ltd
08.2014 - 04.2015

Beauty Advisor

Lancôme Paris
08.2010 - 08.2014

Sales Executive

Lifestyle International Pvt Ltd
08.2006 - 10.2007

B.Com -

Swami Vivekanand Institute of Tec & Mag

12th Pass - Commerce

Tagore Public School

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