Strategic Operations Leader with expertise in optimizing Order to Cash (O2C) and Procure to Pay (P2P) processes across multiple industries. Delivered enhancements in service delivery and compliance through effective management of credit control, billing, collections, and vendor reconciliation. Focused on driving operational efficiency and supporting organizational objectives.
Overview
11
11
years of professional experience
Work History
Finance Manager
Petronas Lubricants
06.2025 - Current
Directed order-to-cash lifecycle, overseeing customer master setup, credit review, sales order approval, billing, and collections for streamlined revenue flow.
Managed cash applications, collections, credit control, payroll, and vendor management processes to ensure accurate financial operations.
Led finance team of 8 responsible for accounts receivable and accounts payable functions.
Oversaw channel financing to secure working capital for distributors and facilitate timely receivables collection.
Set targets for sales team aligned with organizational growth and optimized working capital release.
Handled letters of credit and bank guarantees for export and import transactions, facilitating secure international trade.
Conducted internal and external audits achieving zero qualifications.
Accounts Receivable Manager
Nouryon speciality chemicals India Pvt ltd
03.2023 - 06.2025
Managed cash applications, debtor reports, credit note issuance, bank reconciliations, and monthly reporting to ensure timely collection and accurate financial reporting.
Led credit control operations, releasing blocked orders and assigning customer credit limits.
Facilitated collaboration with regional controllers and sales teams to track overdue payments.
Delivered projects that increased auto cash application percentage from 74% to 92%.
Projects Delivered: 1) Creation and finalization of SLAs/KPIs, 2) TAT reduction of Payment posting, 3) Standardized process for booking Advance Receipts, 4) Auto cash application, 5) Automation of Bank charges accounting.
Established cash application Centre of excellence, transitioning cash application processes from countries including China, America, and Mexico.
Conducted monthly performance reviews with leadership to evaluate SLAs and identify risk mitigation strategies.
Collaborated with GPO commercial teams and account managers to address business issues.
Managed payroll processing for legal entities in SAR, UAE, and Italy.
Handled government payments including VAT, WHT, and employee benefits.
Senior Executive
Aeries Technology
02.2020 - 03.2023
Spearheaded the successful implementation of an ERP system, leading to a 30% improvement in operational efficiency.
Collaborated with top-tier companies like Goldman Sachs, Morgan Stanley, JP Morgan, and Barclays to secure timely payment remittance and optimize billing processes.
Managed end-to-end billing processes, ensuring accuracy and timeliness throughout the entire cycle.
Conducted cash application and facilitated credit issuance to streamline financial operations, improving efficiency.
Monitored credit control and led collections efforts, resulting in a significant reduction of outstanding balances.
Resolved escalations and complaints through phone calls and emails, ensuring prompt resolutions and maintaining high customer satisfaction.
Executive
Continuum Global Solutions
02.2019 - 01.2020
Spearheaded the implementation of ZOURA and conducted training for the finance team to optimize financial operations.
Produced daily, weekly, and monthly financial reports to track financial performance and inform strategic decision-making.
Conducted month-end closing procedures for US billing to ensure accuracy and timeliness.
Oversaw preparation of client contracts, addendums, and pricing revisions to ensure compliance and alignment with client expectations.
Managed client escalations and provided feedback to team, enhancing client satisfaction and retention.
Processed payments, reported TD bank payments, and completed BlueSnap reporting to track and reconcile financial transactions.
Executive
General Mills
02.2017 - 02.2019
Proposed and implemented new processes and ideas for management consideration, leading to significant process improvements such as standardizing purchase order formats and automating manual orders, resulting in a 20% increase in efficiency.
Successfully prepared and managed fortnightly flour pricing agreements, ensuring accuracy and timeliness.
Processed client orders in SAP, ensuring accuracy and timely execution to meet client expectations.
Assigned purchase orders and prepared dashboards for management, supporting informed decision-making.
Allocated work within team, ensuring optimal task distribution and enhancing overall productivity.
Conducted thorough quality checks and provided comprehensive training for new joiners, ensuring adherence to quality standards and seamless onboarding.
Senior Executive
Accenture
06.2015 - 02.2017
Managed trade and non-trade deductions, including overage, shortage, and damage, ensuring effective resolution of diverse deduction scenarios.
Provided deduction aging reports and updates to management, enabling informed decision-making and timely resolution of financial discrepancies.
Recorded and reconciled financial transactions by writing off deductions into respective GL codes, maintaining accuracy in financial reporting.