AMIT THENG
Buldhana, Maharashtra
Summary
Resourceful AVP with notable experience in overseeing operations, implementing strategic plans and managing team performance. Possess strong leadership skills, ability to foster productive relationships, and drive business growth. Made significant positive impact by reducing costs and increasing efficiencies in previous roles. Skilled in risk management, budgeting and regulatory compliance, offering solid foundation for success in similar role.
Overview
10
10
years of professional experience
Work History
AVP WLA Business
Hitachi Payment Services Pvt Ltd
Mumbai
08.2021 - Current
- Developed and implemented strategies to improve operational efficiency.
- Managed the budgeting process, ensuring accuracy and compliance with company policy and procedures.
- Handling Compliance and Customer Complaints with RBI.
- Handling Asset Managements with the team.
- Handling CRA-Driven ATMs, End to End.
- Conducted regular meetings with department heads to review operations plans and provide feedback.
- Implemented innovative solutions for streamlining processes while maintaining customer satisfaction.
- Established key metrics to measure effectiveness of projects and initiatives.
Senior Manager
Writer Safeguard Pvt Ltd
Mumbai
09.2018 - 05.2021
- Managing 2300 plus RGP points (ATM's and DSB)
across Mumbai in over 100 routes with 70 vehicles with a combined manpower of over 200 and cash operations of multiple vaults - Maintaining the FLM/Loading (cash availability ) performance as per customer expectations to ensure maximum uptime for ATM's.
- Adhering to the agreed SLA's with clients.
- Branch wise monitoring of revenue against the budgeted AOP.
- Vault Management & Reconciliation Managed
Operations the B-type vault with limit of 200Crs and ensuring its safety with maintenance and monitoring
of all safety and security system like CCTV's,
Vibrations sensors , Auto dialers etc. - Branch wise training on new processes | guidelines
set by RBI & MHA - Achieving agreed route productivity.
Operations Manager
Writer Safeguard Pvt Ltd
Mumbai, Maharashtra
09.2016 - 09.2018
- Managing 2300 plus RGP points across Mumbai.
- Managing a Fleet of 70 plus vehicles.
- Adhering to the agreed SLA's with clients.
- Maintaining the FLM call performance as per
customer expectations Risk Management. - Adhering to the Safety and security standards.
- Ensuring delivery of customer expectations of uptime and cash availability in ATM"s and regular & timely pick/delivery of cash to DSB customers.
Branch Manager
Writer Safeguard Pvt Ltd
Mumbai, Maharashtra
01.2015 - 09.2016
- Monitoring of operations of over 40 routes across the state including hub an spoke locations. Managing Manpower, Fleet and Vault operations.
- Leading a team of 50+ employees to manage over
250 RGP's (ATM's and Door step banking points). - Monitoring of revenue against the budgeted AOP of
Branch. - Keeping a tab on monthly collections and achieving
the targets Operations & Fleet. - Managing a Fleet of 8 plus vehicles.
- Adhering to the agreed SLA's with clients like
Hitachi/FSS/NCR/ etc - Maintaining the FLM call performance above 95%.
- Achieving agreed route productivity and uptime for
ATM's - Compliance of set SOP to avoid revenue losses.
- Takeover planning and Allocation of ATM's/DSB
points to routes to ensure maximum uptime.
Management Trainee
Writer Safeguard Pvt Ltd
Mumbai, Maharashtra
07.2014 - 01.2015
Education
MBA - Human Resources Management
Dr. Baba Saheb Ambedkar Marathwada University
Aurangabad04-2014
Bachelors of Computer Application
Mahatma Gandhi Mission College Of Computer Science03-2012
Skills
- Cash Management
- Manpower Management
- Client relationship management
- MS-Excel
- Business Development
Timeline
AVP WLA Business
Hitachi Payment Services Pvt Ltd
08.2021 - Current
Senior Manager
Writer Safeguard Pvt Ltd
09.2018 - 05.2021
Operations Manager
Writer Safeguard Pvt Ltd
09.2016 - 09.2018
Branch Manager
Writer Safeguard Pvt Ltd
01.2015 - 09.2016
Management Trainee
Writer Safeguard Pvt Ltd
07.2014 - 01.2015
MBA - Human Resources Management
Dr. Baba Saheb Ambedkar Marathwada University
Bachelors of Computer Application
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