AMIT TIWARI

• Coordinated cross-functional teams to ensure timely delivery of project milestones and objectives.
• Evaluated existing processes and workflows to identify areas for improvement and implement best practices.
• Developed and documented standard operating procedures (SOPs) to streamline operations and enhance team productivity.
• Conducted thorough testing of new products to ensure quality and functionality, contributing to product improvement and innovation.
• Communicated effectively with stakeholders through PSL consults, bug comments, emails, and GVCs, consistently achieving high satisfaction levels from FTEs and Operations.

• Planning and designing the program and proactively monitoring its progress, resolving issues and initiating appropriate corrective action
• Assessing resource requirements including people and their skills (manpower planning), capacity calculations and much more
• Finalizing & Execution the network design and ground implementation
• Creating and implementing long-term and short-term strategic plans that are consistent with AOP while monitoring KRA of the middle mile operations
• Creating multiple dashboards in Google Studio, improving data visibility and enabling swift decision-making while planning network, manpower, and transportation
• Spearheading data analysis including organization requirements, planning information & preparing consolidated plan and recommending actions
• Developing and administering stakeholder relationships and formulating innovative solutions and process improvements for maximizing efficiency and cost reduction.

Highlights:

• Performed cost sheet reviews on a regular basis to monitor and analyze costs, resulting in cost reductions from 6.19 to 3.17 VCPS (Variable Cost)
• Administered the business continuity and recovery plan for the Lucknow site, which served a 1.67Lac resort volume during BBD'21
• Attained 78% enhancement in Day 2 speed for daily connections by revamping cut-offs

• Led the ramp-up of a plant at the zonal level, balancing cost, capacity, and reliability to increase operational effectiveness
• Directed initiatives for new site, exceeding 10 lac square feet
• Analyzed the need for core infrastructure and streamlines processes during high-volume sales event 'Big Billion Days'
• Maintained and monitored weekly business KPIs were to ensure peak performance, and provided regular reports during zonal level meetings.

Highlights:

• Launched three new hubs in 2021, totaling over 3Lac sq. ft., in partnership with numerous stakeholders
• Achieved 95% of the target while managing the Quality and Safety charter for over 12 North Zone hubs
• Created thorough training materials for staff, improving knowledge assessment results by over 95%

• Performed monthly audits for 5S, Gemba & process confirmation to ensure adherence to standards
• Performed research and offered novel solutions to cut expenses, save time, and enhance visualization
• Examined customer comments to provide useful insights and opportunities for development
• Created many check sheets to keep track of the work process and ensured 100% closure of open ends.