Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Amit Tiwari

Amit Tiwari

Gurgaon, Haryana

Summary

Multi-talented support specialist effective at managing information, technical concerns and team member support needs with speed and efficiency. Self-directed and knowledgeable with excellent relationship building and critical thinking skills. Bringing several years of experience in technology.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Operations Help Desk

Indus Towers
Gurgaon
05.2023 - Current
  • Managed and organised data, coordinated new tower installations, and generated leads.
  • Identified needs of customers promptly and efficiently.
  • Achieved cost-savings by developing functional solutions to problems.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked with cross-functional teams to achieve goals.
  • Completed day-to-day duties accurately and efficiently.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed positive relationships with customers through friendly interactions.

Sales Analyst-Lead Closure

Spinny
Gurugram
09.2022 - 05.2023
  • Resolved high-stakes customer escalations through effective communication and conflict resolution skills.
  • Evaluated existing client contracts while negotiating terms and conditions on behalf of the organisation.
  • Developed presentations highlighting key findings from market analysis and customer segmentation studies.
  • Developed and implemented strategies to increase sales revenue.
  • Monitored customer satisfaction levels through surveys and provided insights into areas of improvement.
  • Identified areas of opportunity in current sales processes and developed solutions to improve efficiency.

Sales Coordinator

VKC Polymers PVT LTD
Calicut, Kerala
05.2019 - 05.2021
  • Generated leads through cold calling, networking, referrals and other methods.
  • Coordinated travel arrangements for sales representatives as needed.
  • Performed follow-up calls with customers after each sale was completed.
  • Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
  • Assisted in developing new business proposals for potential customers.
  • Set up meetings with potential clients and listened to their wishes and concerns.

Education

Bachelor of Commerce - Financial Accounting

Calicut University
Calicut Kerala
01.2021

Pre University - Commerce

Farook Higher Secondary
Kerala Calicut
01.2016

SSLC -

GVHSS Meenchanda
Calicut, Kerala
01.2014

Skills

  • Business Development
  • Sales Presentations
  • Account development
  • Sales Quota Achievement
  • Business growth and retention
  • Competitor Analysis
  • Leads Prospecting
  • Database Maintenance
  • Contract Negotiations
  • Brand-building strategies
  • Rapport and relationship building
  • MS-Excel (Intermediate)
  • Outlook
  • Google Sheets (Intermediate)
  • Computer Troubleshooting

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2
Malayalam
Upper Intermediate (B2)
B2

References

References available upon request.

Timeline

Operations Help Desk

Indus Towers
05.2023 - Current

Sales Analyst-Lead Closure

Spinny
09.2022 - 05.2023

Sales Coordinator

VKC Polymers PVT LTD
05.2019 - 05.2021

Bachelor of Commerce - Financial Accounting

Calicut University

Pre University - Commerce

Farook Higher Secondary

SSLC -

GVHSS Meenchanda

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Amit Tiwari