Amit Vanarase | Prince 2
Consultant (Program Manager)
Pune
Summary
- Experienced professional skilled in solution design, operations setup, and service delivery management, with a focus on continuous improvements
- Expertise in leading transitions for insurance clients globally, managing the migration of processes for over 300 employees.
- Proficient in diverse domains including insurance, finance,linguistics, and business transformation
Overview
18
18
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work History
Consultant (Program Manager)
AXA Global Business Operations
Pune
08.2018 - Current
- Manage end-to-end strategic and migration projects, ensuring timely execution and documentation
- Drive business process transformation initiatives to enhance efficiency and effectiveness
- Lead large programs, including due diligence and scoping feasibility studies for process migration
- proposals
- Adhere to AXA GOBO's Project Management framework and ensure effective risk management
- Provide leadership and direction to project teams, overseeing successful project completion
- Collaborate with cross-functional teams to define transition strategies and manage risks
- Successfully lead multiple transition projects, including international transitions for insurance products
- Manage programs focused on organizational transformation and innovation
- Cultivate strong client relationships, ensuring customer satisfaction and identifying new opportunities
- Drive knowledge management, capturing and sharing best practices across projects
- Refine transition frameworks and training guides based on new learnings
Assistant Manager (Transitions)
WNS Global Services Private Limited
Pune
03.2018 - 08.2018
- Successfully led the transition of commercial
underwriting support processes for 100 FTEs,
encompassing the transition of processes for commercial
motor vehicle, commercial property, liability, and
engineering work
Franchise Partner
Lenskart Solution Private Limited
Pune
05.2015 - 03.2018
- Managed purchasing, sales, marketing and customer account operations efficiently
- Assisted in recruiting, hiring and training of team members
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Interacted well with customers to build connections and nurture relationships
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Sales growth of 180% accomplished within a two-year timeframe
Team Manager
Cognizant Technology Solutions
Pune
09.2012 - 04.2015
- Collaborated on tailored training programs, building expertise in transition management and project management
- Led and motivated teams of up to 40 members, ensuring successful transitions for 8 processes
- Maintained strong stakeholder connections, VOC score for transitions was above 90%
- Managed client relationships, addressed transition Risk & challenges, and proposed mitigations
- Reported on business metrics, planned for the future, and facilitated career development
- Ensured process compliance and improved efficiency through methodology-driven transformations
- Proactively anticipated customer needs, improving satisfaction levels
- Led quality initiatives and achieved high service delivery standards
- Implemented effective people management practices, fostering employee engagement and career progression
Process Leader
Capita /AXA Business Services India Private Limited
Pune
05.2005 - 10.2009
- Successfully migrated the Retirement Process in the UK, including training and accreditation of 10 FTEs
- Providing technical support to the operational team
- Ensuring daily SLA targets are met
- Allocating work received from onshore sources
- Actively participating in daily pipeline calls with the UK team
- Developing staffing plans based on production requirements
- Conducting daily quality audits
- Facilitating training, accreditation, and preparation of process guides
- Maintaining compliance, handling complaints, and managing breaches
- Preparing SIPOC, including process and RAG analysis, for the team
- Managing internal and external error logs, as well as customer complaints logs in ISO format
Education
Post Graduate Diploma In Business Administration - Customer Relationship Management
Symbiosis
Pune 05.2008 - 06.2012
Master of Arts - Economics
Pune University
Pune 06.2002 - 06.2004
Bachelor of Commerce - Secretarial Practice
Modern Collage
Pune 06.1998 - 06.2002
Skills
Project Management
undefinedCertification
Prince 2 Practitioner from AXELOS Global Best Practice
Timeline
Prince 2 Practitioner from AXELOS Global Best Practice
04-2022
Consultant (Program Manager)
AXA Global Business Operations
08.2018 - Current
Assistant Manager (Transitions)
WNS Global Services Private Limited
03.2018 - 08.2018
Franchise Partner
Lenskart Solution Private Limited
05.2015 - 03.2018
Team Manager
Cognizant Technology Solutions
09.2012 - 04.2015
Post Graduate Diploma In Business Administration - Customer Relationship Management
Symbiosis
05.2008 - 06.2012
Process Leader
Capita /AXA Business Services India Private Limited
05.2005 - 10.2009
Master of Arts - Economics
Pune University
06.2002 - 06.2004
Bachelor of Commerce - Secretarial Practice
Modern Collage
06.1998 - 06.2002
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