Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Amit Venaik

Amit Venaik

Assistant Manager
GURGAON

Summary

  • Professional experience in Operation Management, Leadership Management and implementation, Project Transition and Support, Customer Service, Quality, Training and Procurement.
  • An effective communicator with excellent relationship building & interpersonal skills. Strong analytical skills and the ability to work systematically with an energetic, positive mind-set and attitude, Possess a flexible & detail-oriented attitude.
  • Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
  • Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience
25
25
years of post-secondary education

Work History

Assistant Manager

Inventurus Knowledge Solutions
Hyderabad
06.2016 - 04.2018
  • Automations of Overall Account Receivable (RCM) Process to reduce manual efforts, human errors and FTE Reduction.
  • Monitoring delivery of high-quality customer experience & elevating customer satisfaction while adhering to standards and work processes thus managing cost-effective operations
  • Handling overall operations for executing projects within cost & time norms; participating in review meetings for evaluating progress & de-bottlenecking.
  • Preparing schedules & monitoring projects with respect to cost, resource deployment, time over-runs and quality compliance for ensuring timely execution of projects.
  • Promote a strong customer care culture based on Company strategy, standards and policies and lead, manage, and develop a team, setting and encouraging high standards of performance and professionalism, in line with SLAs and KPIs set.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
  • Analyze and identify error trends and opportunities for defect reduction, identifies trends and issues and recommend solutions.
  • Monitoring workflow to assure timely delivery of agreed SLAs or MGMA Standards.
  • Prepare the Practice Invoices based on Collections. Preparing monthly metrics along with trends for management and client review.

Sr Team Lead

Pacific Ventures Pvt Ltd
Noida
12.2009 - 06.2016
  • Generate Payment Reports and send to Management with the Total payment posted as of today and update with the forecast payments.
  • Generate Report for Un Billed claims and upload the same for faster processing through electronically to payer.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching goals.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Coordinated weekly meetings for internal and external groups.
  • Implemented new working processes to deliver multiple improvements.
  • Assisted with new hire processing and existing training programs.
  • Cross-trained and provided backup support for organizational leadership.
  • Studying and understanding legal aspects of health insurance claims.
  • Research and develop documentation related to Commercial insurance billing.

Sr Team Lead

MEDI CONNECT Global
New Delhi
12.2004 - 12.2009
  • Daily & Weekly reporting of team and reviewing the same at the beginning of every day and respectively.
  • Auditing live & recorded calls of the team members on daily basis to minimize the errors.
  • Training the new hires, mentoring them through first few weeks of the calls, responsible for defining and maintaining quality metrics. Shouldering additional responsibility of tracking schedule adherence and staffing issues.
  • Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.
  • Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members.
  • Appropriately using Rewards & Recognition to energize to motivate Team Members.
  • Handling all logistics related issues: roster management, shift rotations. (Leave planning, Managing Compensatory Offs & Unscheduled leaves.)
  • Work directly with data vendors to resolve any discrepancies.
  • Work as part of a team with accountability for all aspects of work, quality, efficiency, daily workflow & customer service and, repair & submit process-based reports at the beginning & end of the shift.
  • Communicate effectively with vendors, peers & cross-functional departments.
  • Diplomatically resolve customer complaints & diffuse tension to ensure customer retention.
  • Maintained effective results to ensure record retrieval in a timely fashion
  • Utilized multiple call centre support applications to efficiently assist providers & agents.

Customer Care Executive

Bharti Teletech India Pvt Ltd
New Delhi
08.2003 - 10.2004
  • Coordinated timely responses customer communication and researched complex issues.
  • Communicated with customers to identify needs and expectations.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Took ownership of customers issues to follow problems through to resolution.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Conducted surveys to determine customer opinion of products and services.
  • Responsible for resolution of all escalations, following up on the pending complaints, tracking and evaluation of individual reports to the management.

Education

Bachelor of Commerce -

Himalayan University
New Delhi
05.2019 - 06.2021

High School Diploma -

Laxman Public School
New Delhi
06.2001 - 07.2022

High School Diploma -

Laxman Public School
New Delhi
04.1999 - 05.2001

Skills

Employee performance evaluations

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Timeline

Bachelor of Commerce -

Himalayan University
05.2019 - 06.2021

Assistant Manager

Inventurus Knowledge Solutions
06.2016 - 04.2018

Sr Team Lead

Pacific Ventures Pvt Ltd
12.2009 - 06.2016

Sr Team Lead

MEDI CONNECT Global
12.2004 - 12.2009

Customer Care Executive

Bharti Teletech India Pvt Ltd
08.2003 - 10.2004

High School Diploma -

Laxman Public School
06.2001 - 07.2022

High School Diploma -

Laxman Public School
04.1999 - 05.2001
Amit VenaikAssistant Manager