Amit Venaik
Assistant Manager
GURGAON
Summary
- Professional experience in Operation Management, Leadership Management and implementation, Project Transition and Support, Customer Service, Quality, Training and Procurement.
- An effective communicator with excellent relationship building & interpersonal skills. Strong analytical skills and the ability to work systematically with an energetic, positive mind-set and attitude, Possess a flexible & detail-oriented attitude.
- Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
25
25
years of post-secondary education
Work History
Assistant Manager
Inventurus Knowledge Solutions
Hyderabad
06.2016 - 04.2018
- Automations of Overall Account Receivable (RCM) Process to reduce manual efforts, human errors and FTE Reduction.
- Monitoring delivery of high-quality customer experience & elevating customer satisfaction while adhering to standards and work processes thus managing cost-effective operations
- Handling overall operations for executing projects within cost & time norms; participating in review meetings for evaluating progress & de-bottlenecking.
- Preparing schedules & monitoring projects with respect to cost, resource deployment, time over-runs and quality compliance for ensuring timely execution of projects.
- Promote a strong customer care culture based on Company strategy, standards and policies and lead, manage, and develop a team, setting and encouraging high standards of performance and professionalism, in line with SLAs and KPIs set.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Analyze and identify error trends and opportunities for defect reduction, identifies trends and issues and recommend solutions.
- Monitoring workflow to assure timely delivery of agreed SLAs or MGMA Standards.
- Prepare the Practice Invoices based on Collections. Preparing monthly metrics along with trends for management and client review.
Sr Team Lead
Pacific Ventures Pvt Ltd
Noida
12.2009 - 06.2016
- Generate Payment Reports and send to Management with the Total payment posted as of today and update with the forecast payments.
- Generate Report for Un Billed claims and upload the same for faster processing through electronically to payer.
- Built strong relationships with customers through positive attitude and attentive response.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Coordinated weekly meetings for internal and external groups.
- Implemented new working processes to deliver multiple improvements.
- Assisted with new hire processing and existing training programs.
- Cross-trained and provided backup support for organizational leadership.
- Studying and understanding legal aspects of health insurance claims.
- Research and develop documentation related to Commercial insurance billing.
Sr Team Lead
MEDI CONNECT Global
New Delhi
12.2004 - 12.2009
- Daily & Weekly reporting of team and reviewing the same at the beginning of every day and respectively.
- Auditing live & recorded calls of the team members on daily basis to minimize the errors.
- Training the new hires, mentoring them through first few weeks of the calls, responsible for defining and maintaining quality metrics. Shouldering additional responsibility of tracking schedule adherence and staffing issues.
- Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.
- Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members.
- Appropriately using Rewards & Recognition to energize to motivate Team Members.
- Handling all logistics related issues: roster management, shift rotations. (Leave planning, Managing Compensatory Offs & Unscheduled leaves.)
- Work directly with data vendors to resolve any discrepancies.
- Work as part of a team with accountability for all aspects of work, quality, efficiency, daily workflow & customer service and, repair & submit process-based reports at the beginning & end of the shift.
- Communicate effectively with vendors, peers & cross-functional departments.
- Diplomatically resolve customer complaints & diffuse tension to ensure customer retention.
- Maintained effective results to ensure record retrieval in a timely fashion
- Utilized multiple call centre support applications to efficiently assist providers & agents.
Customer Care Executive
Bharti Teletech India Pvt Ltd
New Delhi
08.2003 - 10.2004
- Coordinated timely responses customer communication and researched complex issues.
- Communicated with customers to identify needs and expectations.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Took ownership of customers issues to follow problems through to resolution.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted surveys to determine customer opinion of products and services.
- Responsible for resolution of all escalations, following up on the pending complaints, tracking and evaluation of individual reports to the management.
Education
Bachelor of Commerce -
Himalayan University
New Delhi 05.2019 - 06.2021
High School Diploma -
Laxman Public School
New Delhi 06.2001 - 07.2022
High School Diploma -
Laxman Public School
New Delhi 04.1999 - 05.2001
Skills
Employee performance evaluations
undefinedTimeline
Bachelor of Commerce -
Himalayan University
05.2019 - 06.2021
Assistant Manager
Inventurus Knowledge Solutions
06.2016 - 04.2018
Sr Team Lead
Pacific Ventures Pvt Ltd
12.2009 - 06.2016
Sr Team Lead
MEDI CONNECT Global
12.2004 - 12.2009
Customer Care Executive
Bharti Teletech India Pvt Ltd
08.2003 - 10.2004
High School Diploma -
Laxman Public School
06.2001 - 07.2022
High School Diploma -
Laxman Public School
04.1999 - 05.2001
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