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AMIT VERMA
Gurgaon
Summary
Transformational service delivery leader with 22 years of experience in large-scale operations and financial transformation. Expertise in service delivery, project management, and P&L accountability, driving cross-functional projects to optimize finance and accounting processes. Skilled in managing multi-region teams and implementing process improvements to enhance service delivery and user experience.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Independent Advisor
Self
Gurgaon
12.2025 - Current
- Spearheaded transformation initiatives to enhance efficiency and drive business performance.
- Optimized workflows and resource allocation to enhance productivity and streamline operations.
- Identified operational gaps and implemented process improvements to enhance overall efficiency.
- Collaborated cross-functionally to achieve operational excellence and support integration efforts.
Vice President – FP&A : Transformation & Global Cash CoE
Diageo Business Services
Gurgaon
11.2022 - 11.2025
- Led global cash governance across FP&A and Treasury, delivering $100M+ liquidity impact
- Directed SAP S/4HANA transformation, improving financial visibility and reporting agility
- Developed AI-driven cash forecasting model, facilitating proactive decision-making for leadership with improved accuracy
- Built and scaled Global Cash Center of Excellence, overseeing multi-region teams and establishing governance frameworks that enhanced collaboration
- Maintained high SLA adherence and operational excellence across global service delivery, driving consistent performance standards
Global Lead Cash Flow Strategy & Programs
Mondelez (International) Business Services
12.2015 - 11.2022
- Managed global service delivery across OTC and P2P operations (EMEA, APAC, Americas, LATAM) with 3rd party partners, overseeing 1500 FTEs to optimize operational efficiency
- Led large-scale transformation programs in finance operations and shared services, enhancing overall process effectiveness
- Created AI-powered chatbot, reducing turnaround time from 3 days to less than 5 minutes & unlocked 70FTE capacity
- Partnered with senior stakeholders to enhance performance, governance, and service excellence across finance functions
- Received CFO award for creating the AP Balance dashboard
Service Delivery Leader for AP Operations
British Telecom
Gurgaon
03.2014 - 11.2015
- Established and scaled global accounts payable (source to pay) shared service centre in Gurgaon, improving operational capacity
- Created SLA/KPI frameworks to strengthen governance and enhance reporting accuracy
- Led cross-region teams to maintain seamless service delivery across operations
Assistant Vice President
Genpact (India)
Gurgaon
11.2007 - 12.2013
- Led multi-client (fortune 500) global Service Delivery for the OTC (Order to Cash - Order Management & Cash Application) and P2P (Vendor data management, T&E management, Helpdesk (Voice), Invoice management)
- Developed business strategies to drive growth and ramp-up existing operations
- Developed strategic growth path for business initiatives.
- Maintained operational processes to ensure efficiency.
- Monitoring overall functioning of processes and ensuring compliance to SOP
- Forecasted manpower needs and allocated budgets to optimize resource management
- Built strong relationships with clients to enhance CRM effectiveness and foster partnerships
- Employee retention rate at 85% per annum by focusing on people management
Education
Master - Computer Applications (MCA)
IGNOU, University
New Delhi01-2008
Post Graduate Diploma - Computer Applications
IGNOU
New Delhi01-2002
B.Sc. Honours - Mathematics
Acharya Narendra Dev College, Delhi University
New Delhi01-1999
Skills
- Business transformation
- Digital transformation
- Process improvement
- Operational excellence
- Order to cash
- Cash flow optimization
- Cash forecasting tools
- Financial analysis
- System implementation
- CXO stakeholder engagement
- Cross-functional leadership
- Vendor performance management
- Customer service operations
- Service delivery
- Process excellence
Certification
- Lean Six Sigma Green Belt (June 2009)
- Computing Program from IGNOU, New Delhi in 1997
- Hackett GBS Certified (June 2021)
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
French
Beginner
A1
Accomplishments
- CFO award for creating an AI/ML based AP balance dashboard at Mondelez
- Living the value - Collaboration award at Diageo
- Led global cash governance across FP&A, P2P, OTC and Treasury, delivering $100M liquidity impact. Created best-in-class AI-driven Cash forecasting model
- Created AI/ML based Predictive Cash forecasting tool, producing the best-in-
class accuracy across the FMCG industry, leading to $2MM in cost savings - Created an AI-powered chatbot, reducing turnaround time from 3 days to < 5 mins & unlocked 70 FTE capacity
Timeline
Independent Advisor
Self
12.2025 - Current
Vice President – FP&A : Transformation & Global Cash CoE
Diageo Business Services
11.2022 - 11.2025
Global Lead Cash Flow Strategy & Programs
Mondelez (International) Business Services
12.2015 - 11.2022
Service Delivery Leader for AP Operations
British Telecom
03.2014 - 11.2015
Assistant Vice President
Genpact (India)
11.2007 - 12.2013
Master - Computer Applications (MCA)
IGNOU, University
Post Graduate Diploma - Computer Applications
IGNOU
B.Sc. Honours - Mathematics
Acharya Narendra Dev College, Delhi University