Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Amit Wagh

Amit Wagh

Senior Sales Executive
Mumbai

Summary

Accomplished Sales Manager offering 8years of experience developing and maximizing sales and total 10 years of work experience. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging. Service-oriented Sales Manager with more than 8 years of experience developing relationships and partnerships, servicing accounts and boosting profits. Strategic and analytical with motivational leadership style and expertise in building new network connections, promoting products and expanding territories. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Hardworking Customer Service Representative with 1.5 years of experience working with Credit Card Banking. Trained in project and time management with extensive skills in Communication, and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Senior Program Advisor

Times Professional Learning
Mumbai
07.2022 - Current
  • Assisted students in selecting courses to align with interests and abilities.
  • Advised students individually and in groups on academic programs for individual interests.
  • Answered student inquiries and resolved problems related to curriculum and course prerequisites.
  • Directed students in clear definition of problem statement, precise research questions, proposed methodology and literature review.
  • Provided comprehensive support services encompassing career and personal goals of student.
  • Consulted with students to advise on topic selection, appropriateness and academic value.

Senior Business Development Manager

Miko
Mumbai
03.2022 - 07.2022
  • Reached out to potential customers via telephone, email and in-person inquiries.
  • Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
  • Worked with existing customers to increase purchases of products and services.
  • Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.
  • Incorporated product changes into marketing messages to drive customer engagement and maximize profits.

Senior Career Counselor

Expertrons
Mumbai
11.2021 - 03.2022
  • Provided individualized counseling approaches based on socioeconomic status and cultural background.
  • Enhanced community outreach to bring in new candidates, highlight programs and meet targets.
  • Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
  • Equipped students with job search skills to increase success chances.
  • Helped students evaluate course choices and select relevant classes.
  • Maintained knowledge of market and diverse career opportunities.
  • Utilized standardized tests to gauge student academic level and personal aptitude.
  • Developed and deepened connections with mentees, influencing career and life choices of each potential program participant.

Senior Manager

Ufaber
Mumbai
07.2021 - 09.2021
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
  • Collaborated with marketing department personnel to optimize strategic initiatives.
  • Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
  • Discussed sales strategies and promotional plans with VP of Sales on regular basis.
  • Planned and directed staff training and performance evaluations.
  • Created effective strategies to target new markets after researching and analyzing competitor behavior.

Sales Manager

Whitehat Jr
Mumbai
06.2020 - 06.2021
  • Resolved customer issues quickly and managed over multiple accounts to increase sales and meet quotas.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Accomplished sales goals and boosted revenue through product knowledge and customer relationship management.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
  • Aggressively pursued competitive accounts by differentiating company from competitors.
  • Developed and implemented comprehensive salesperson training program.

Specialist 1

J.P Morgan
Mumbai
01.2019 - 06.2020
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Compiled database of Small loan applicants' corporate financial statements and other financial information from U.S during the Covid pandemic

Customer Relationship Associate

TechMahindra business services
Mumbai
02.2015 - 01.2019
  • Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Opened new accounts and documented personal, demographic and payment information in system.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Overcame objections using friendly, persuasive strategies.
  • Recorded contact information of customers and potential customers.
  • Assisted with training and orientation of new employees.
  • Answered calls, took messages and transferred calls to appropriate individuals.
  • Performed cold calling and outreach to build sales pipeline.
  • Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
  • Answered questions with knowledgeable responses.

Customer Service Representative Technician

Streams Global services
Mumbai
01.2014 - 01.2015
  • Provided primary customer support to internal and external customers.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Education

BAMMCA - Mass Communications

Vivek College of Commerce, Mumbai
08.2021 - Current

High School Diploma -

Mithibai College Of Arts Chauhan Institute Of Sci, Vile Parle
07.2008 - 04.2010

Skills

    Sales processes

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Accomplishments

  • Ranked #1 in overall site sales for consecutive months.
  • Managed team of up to 20 staff members.
  • Customer Relations - Earned highest marks for customer satisfaction.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Telephone Service - Professionally processed 120+ calls per day, providing information and service to ensure customer satisfaction.
  • Created a company-wide, comprehensive training program for all sales team members.

Interests

Fitness

Cinema

Stand up

Writing

Timeline

Senior Program Advisor - Times Professional Learning
07.2022 - Current
Senior Business Development Manager - Miko
03.2022 - 07.2022
Senior Career Counselor - Expertrons
11.2021 - 03.2022
Vivek College of Commerce - BAMMCA, Mass Communications
08.2021 - Current
Senior Manager - Ufaber
07.2021 - 09.2021
Sales Manager - Whitehat Jr
06.2020 - 06.2021
Specialist 1 - J.P Morgan
01.2019 - 06.2020
Customer Relationship Associate - TechMahindra business services
02.2015 - 01.2019
Customer Service Representative Technician - Streams Global services
01.2014 - 01.2015
Mithibai College Of Arts Chauhan Institute Of Sci - High School Diploma,
07.2008 - 04.2010
Amit WaghSenior Sales Executive