Amit Yadav

• Processing customer sales orders.
• Communicating with customers (internal/external), Affiliates, Transport, Order Fulfiller, Credit Management, Responsible for customer service activities
• Managing daily operation and work on end-to-end process improvement
• Order processing for Discovery, AG & RH South Asia (Instrument, Spares, Consumables, Reagents, Radioactive reagents)
• Validating NOC copy issued by AERB for radioactive material, checking kits shelf life
• Handling all kind of customer payment terms (Cash in advance, Net 30 days, Cash before shipment, Letter of Credit and Cash against Documents transaction
• Capturing and maintaining customer/country shipping instructions/requirements for effective and efficient order execution
• Timely communication to the customer on their order position on update supply / availability
• Co-ordination manufacturing site and Logistics towards shipment
• Informing shipment details, shipping documents & courier details of the original documents to the customer
• Preparing Instruments operational qualification documents (IQOQ)
• Issue RMA’s (Return Material Authorizations for faulty instruments &Accessories)
• Lead conference calls with dealers on delivery, returns, issues etc
• Manage and successfully resolve customer complaints towards short shipment & quality related
• Generating various reports from SAP to track the shipments, MIS on daily basis, weekly call with stakeholders to update each orders line item wise
• Timely released the purchase order to multi-vendors to procure the local supply
• PR to PO transaction to multiple vendors
• Maintaining & updates customer data in the system, customer master creation in SAP
• Completed many projects order management dashboard (TIBCO Spotfire), SAP single line invoice automation, order acknowledgement to customers, auto email invoice, packing list, tracking details to customer.

• Order management support including sales order entry and direct orders, order fulfillment or expediting and shipment information to customers
• Orders processing in SAP, delivery creation, customer creation, material creation, prepare debit and credit note, return shipment booking
• Engage with customer, communicate well, implement, and interpret customer service policies and procedures
• Sales invoice creation & coordination on all aspects related sales order processing
• Preparing HSS agreement, quotations, proforma invoice
• Ensure inventory management, timely dispatches, arrangement of transportation
• Vendor payment related works, record keeping, maintain financial files and records, manage the filing, storage, and security of documents
• Coordination with H.O, factory & branches, and sales team at different locations across west region for related activities
• Coordination with sales team on settlement of claims, expenses, advance, dispatch etc
• Tracking of primary and secondary sales figures, MIS
• Payment follows- up with client and unblocking procedure to dispatch order
• Checking monthly expense statement of sales team, getting it approved from senior management and submission of the same to accounts
• Preparing and checking invoices, maintaining stock and related reports
• Maintaining team attendance, leave management system
• Prepare and reconcile general bank statements, assist with the annual audit
• Positively work and influence with team members to partner together to achieve individual customers and business goals.

• Coordinate with SO, BDE, ASM, RSM, C & F agent and distributor, report-daily, weekly, monthly, and MIS, prepare forecast report
• To coordinate with marketing executives, branches, HO, to receive monthly/weekly/daily working plan/schedule from zonal manager, area manager and marketing executives
• To receive daily work report from area manager & marketing executives
• Reporting primary & secondary sales reports on timely basis
• To respond quickly and efficiently to all in-coming sales enquiries, by telephone, fax and email, preparing brochures as required
• To follow up all enquiries, preparing proposals where necessary, to receive order through phone, fax,
• E-mail and letter, analyze and forward to dispatch department and take care of timely execution of order, ensure an efficient tracking system of all event paperwork
• Settlement of claims of schemes, short deliveries, damage, or expired material etc
• Settlement of target incentive of dealer and sales staff, timely collection of payments
• Up-keep of a client and agents’ database – updating where necessary to allow effective promotions
• To provide complete assistance to customers, arrange waybills & ‘C’ forms
• Compilation of weekly overview sheets to all departments including communication and administration of secondary services
• Assisting in implementing the sales strategy as set by the Sales manager, and in association, prepare various reports according to requirement of GM sales.

· Manage single handedly the order processing for key account’s (Modern Trade) customers

(West Zone) of Nestle India Ltd.

· Work on SAP- customer service, sales, and distribution modules.

· Capturing purchase order through emails and using them to generate their orders through sap and excel.

· Purchase order validation – pricing/amendment requirement etc. frequent interaction with customers in this respect.

· Facilitate credit release of orders from accounts team.

· Ensuring delivery reliability by timely order processing and sticking to delivery schedules.

· Send an appointment for delivering material.

· Co-Ordinate with the dispatch manager.

· Reporting primary & secondary sales reports.

· Coordinating with Key A/C managers for their respective A/C regarding data required.

· Checking shelf life of products and ensuring minimum loss in fill rates because of them.

· Applications of correct reason codes of failure and prepare debit & credit note.

· Preparing periodic MIS reports such as case fill rates (weekly and monthly), line fill rates etc.