Amita Chauhan
Senior Software Engineer Manager
Bengaluru
Summary
Accomplished Senior Software Engineer manager with 18-years track record of leading product development. Specializes in detailed management and oversight required for creating exceptional products.
Overview
18
18
years of professional experience
4
4
Certifications
Work History
Senior Software Development Manager
Cisco
Bangalore
06.2015 - Current
- Leading 3-4 projects in the area on network operations platform
- Led automation project for auto-resolutions of network issues using Python, Ansible, kubernetes, Splunk, event management system skilled developers
- Led development of Performance Management System, Performance Reporting System.
- Rapid Agile development and release management.
- Led Splunk monitoring using Splunk
- Defined and drove the process to deliver and integrate incremental releases every month into a 24X7 production environment with live customers through a series of overlapping four-month development cycles.
Software Development Manager
Cisco
07.2006 - 06.2017
- Drove the switch from waterfall to agile methodology successfully.
- Led teams developing Network performance platform.
- Participated in designing ticketing system/network event correlation
Operations Manager
Cisco
06.2011 - 06.2012
- I was the overall lead responsible for driving completion of Cisco’s showcase Network Operations Center (NOC) on the Bangalore campus, hiring the incident managers, selecting partners for tier 1 and tier 2 network engineer positions, creating run books, coordinating with Cisco delivery teams, conjoling and convincing established Cisco delivery teams to transition the operations to a centralized team, and finding a permanent replacement for the team.
- We successfully onboarded the service provider, transitioned work from field teams to the NOC
- In addition, I continued my software manager role while performing this additional duty.
Senior Software Engineer
Cisco
07.2008 - 07.2011
- Participated in design and development oj Proactive network operation center platform (Proactive NOC)
- Lead network performance monitoring and ticketing using Remedy (ITSM Compliant)
- Reviewed Remedy customizations and worked with development teams to correct problems, run test scenarios and prepare for deployment.
Logica, Tech lead
CMG
06.2007 - 05.2008
- I joined Logica as Technical leader/Architect for Global service delivery team project in 2007 and continued to grow within the system based on exceptional performance.
- I was rated high on my performance in the first year of joining Logica and had a team of around 11 people for ITSM projects.
- There were around 140 customers on a single stack of remedy and we had to do various customizations for these customers and then later migrate for a different version of remedy.
- This remedy stack was integrated to BMC Patrol to monitor the health of the IT environment.
- My involvement :.
- Played a role of technical leader for various projects.
- Designed IM,PM,CM and SLAs changes.
- Did Run book automation.
- Approval of daily work allotment for the team.
- Performance rating of the team members.
Senior Software Engineer
Wipro
04.2006 - 05.2007
- Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications in different domains.
- Created proofs of concept for innovative new solutions.
- Gathered and defined customer requirements to develop clear specifications for project plans.
- Adjusted design parameters to boost performance and incorporate new features.
CMB Remedy Consultant
cMango – Pune
02.2005 - 04.2006
- BMC remedy expert
- I took various trainings related to BMC products like BMC Remedy, BMC Patrol and BMC Service Impact Manager.
- Handled ITMS related customization for various organizations. Incident management, Problem management, Change management.
- Worked with various customers to understand needs and provide excellent service.
Software Engineer
Solutions Weaver
05.2002 - 05.2004
- Participated in designing end to end solutions using ASP.net
- Implemented ASP.net Modules.
Education
BE -
AIT - Pune University
Skills
People Management
Agile framework
Software Development
Network Operations
ITSM
BMC Remedy
Python
Splunk
AWS solutions architect
Oracle DB
ASP
Visual Basic
API Design
JavaScript
Certification
AWS Solutions Architect
Timeline
AWS Solutions Architect
12-2020
AWS Cloud practitioner
05-2020
Splunk Core
04-2020
Senior Software Development Manager
Cisco
06.2015 - Current
Operations Manager
Cisco
06.2011 - 06.2012
Senior Software Engineer
Cisco
07.2008 - 07.2011
BMC Remedy
06-2007
Logica, Tech lead
CMG
06.2007 - 05.2008
Software Development Manager
Cisco
07.2006 - 06.2017
Senior Software Engineer
Wipro
04.2006 - 05.2007
CMB Remedy Consultant
cMango – Pune
02.2005 - 04.2006
Software Engineer
Solutions Weaver
05.2002 - 05.2004
BE -
AIT - Pune University