Amita Chauhan
Senior Software Engineer Manager
Bengaluru
Summary
Accomplished Senior Software Engineer manager with 18-years track record of leading product development. Specializes in detailed management and oversight required for creating exceptional products.
Overview
18
18
years of professional experience
4
4
Certifications
Work History
Senior Software Development Manager
Cisco
Bangalore
06.2015 - Current
- Leading 3-4 projects in the area on network operations platform
- Led automation project for auto-resolutions of network issues using Python, Ansible, kubernetes, Splunk, event management system skilled developers
- Led development of Performance Management System, Performance Reporting System.
- Rapid Agile development and release management.
- Led Splunk monitoring using Splunk
- Defined and drove the process to deliver and integrate incremental releases every month into a 24X7 production environment with live customers through a series of overlapping four-month development cycles.
Software Development Manager
Cisco
07.2006 - 06.2017
- Drove the switch from waterfall to agile methodology successfully.
- Led teams developing Network performance platform.
- Participated in designing ticketing system/network event correlation
Operations Manager
Cisco
06.2011 - 06.2012
- I was the overall lead responsible for driving completion of Cisco’s showcase Network Operations Center (NOC) on the Bangalore campus, hiring the incident managers, selecting partners for tier 1 and tier 2 network engineer positions, creating run books, coordinating with Cisco delivery teams, conjoling and convincing established Cisco delivery teams to transition the operations to a centralized team, and finding a permanent replacement for the team.
- We successfully onboarded the service provider, transitioned work from field teams to the NOC
- In addition, I continued my software manager role while performing this additional duty.
Senior Software Engineer
Cisco
07.2008 - 07.2011
- Participated in design and development oj Proactive network operation center platform (Proactive NOC)
- Lead network performance monitoring and ticketing using Remedy (ITSM Compliant)
- Reviewed Remedy customizations and worked with development teams to correct problems, run test scenarios and prepare for deployment.
Logica, Tech lead
CMG
06.2007 - 05.2008
- I joined Logica as Technical leader/Architect for Global service delivery team project in 2007 and continued to grow within the system based on exceptional performance.
- I was rated high on my performance in the first year of joining Logica and had a team of around 11 people for ITSM projects.
- There were around 140 customers on a single stack of remedy and we had to do various customizations for these customers and then later migrate for a different version of remedy.
- This remedy stack was integrated to BMC Patrol to monitor the health of the IT environment.
- My involvement :.
- Played a role of technical leader for various projects.
- Designed IM,PM,CM and SLAs changes.
- Did Run book automation.
- Approval of daily work allotment for the team.
- Performance rating of the team members.
Senior Software Engineer
Wipro
04.2006 - 05.2007
- Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications in different domains.
- Created proofs of concept for innovative new solutions.
- Gathered and defined customer requirements to develop clear specifications for project plans.
- Adjusted design parameters to boost performance and incorporate new features.
CMB Remedy Consultant
cMango – Pune
02.2005 - 04.2006
- BMC remedy expert
- I took various trainings related to BMC products like BMC Remedy, BMC Patrol and BMC Service Impact Manager.
- Handled ITMS related customization for various organizations. Incident management, Problem management, Change management.
- Worked with various customers to understand needs and provide excellent service.
Software Engineer
Solutions Weaver
05.2002 - 05.2004
- Participated in designing end to end solutions using ASP.net
- Implemented ASP.net Modules.
Education
BE -
AIT - Pune University
Skills
People Management
undefinedCertification
AWS Solutions Architect
Timeline
AWS Solutions Architect
12-2020
AWS Cloud practitioner
05-2020
Splunk Core
04-2020
Senior Software Development Manager
Cisco
06.2015 - Current
Operations Manager
Cisco
06.2011 - 06.2012
Senior Software Engineer
Cisco
07.2008 - 07.2011
BMC Remedy
06-2007
Logica, Tech lead
CMG
06.2007 - 05.2008
Software Development Manager
Cisco
07.2006 - 06.2017
Senior Software Engineer
Wipro
04.2006 - 05.2007
CMB Remedy Consultant
cMango – Pune
02.2005 - 04.2006
Software Engineer
Solutions Weaver
05.2002 - 05.2004
BE -
AIT - Pune University
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