Amita Sharma
Zirakpur
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
Paypal
Bangalore
10.2019 - 02.2020
- Respond to customer inquiries via phone, email, and chat, providing prompt and professional assistance to ensure a positive customer experience.
- Identify, troubleshoot, and resolve customer issues efficiently while maintaining a high level of service and satisfaction.
- Maintain a deep understanding of company products and services to provide accurate information and solutions to customers.
- Accurately document customer interactions, issues, and resolutions in the customer relationship management (CRM) system for future reference and reporting.
- Gather customer feedback to identify trends and areas for improvement, and communicate insights to relevant departments.
- Collaborate with other departments, such as sales and technical support, to ensure a seamless customer experience and resolve complex issues.
- Conduct follow-up communications with customers to ensure their issues are resolved and to enhance customer satisfaction.
- Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.
- Stay updated on product updates, industry trends, and customer service best practices to continuously improve service delivery.
Talent Acquisition Executive
Nexplace Info Pvt Ltd
Bangalore
05.2019 - 10.2019
- Develop and implement effective recruitment strategies to attract top talent for various positions within the organization.
- Collaborate with hiring managers to understand job requirements and create clear, compelling job descriptions that reflect the needs of the team.
- Utilize multiple sourcing methods, including job boards, social media, and networking events, to identify and engage potential candidates.
- Review resumes and applications to shortlist candidates based on qualifications, experience, and fit for the organizational culture.
- Coordinate and conduct interviews, assessing candidates’ skills, experience, and cultural fit through behavioral and situational questions.
- Facilitate the onboarding process for new hires, ensuring they have the necessary resources and information for a smooth transition.
- Maintain accurate records of recruitment activities and metrics to track the effectiveness of recruitment efforts and inform future strategies.
Administrator Assistant
Ravenbhel Pharmaceuticals (P) Ltd
Amritsar
01.2016 - 12.2017
- Event management for all business training sessions
- Developed and maintained an internal client filing system
- Corresponded with clients through email, telephone, or postal mail for scheduled, upcoming and new business training sessions and business events
- Located and attached appropriate files to incoming correspondence requiring replies
- Answered inquiries and addressed resolved or escalated issues to management personnel to ensure client satisfaction
- Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking
- Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale
- Oversaw daily office operations for staff of employees
- Accommodation maintenance
- Petty Cash maintenance
Education
Master of Arts - Hindi
Guru Nanak Dev University
Amritsar03-2015
Skills
- Customer Response
- Customer service excellence
- SLA
- Call center experience
- Ticket management
- Recruitment
- MS Office
- Excel
- Internet Savvy
- Sourcing & Screening of Resumes
Languages
Punjabi
First Language
English
Intermediate (B1)
B1
Hindi
Proficient (C2)
C2
Timeline
Customer Support Specialist
Paypal
10.2019 - 02.2020
Talent Acquisition Executive
Nexplace Info Pvt Ltd
05.2019 - 10.2019
Administrator Assistant
Ravenbhel Pharmaceuticals (P) Ltd
01.2016 - 12.2017
Master of Arts - Hindi
Guru Nanak Dev University