Amitabh Kawade
Pune
Summary
Accomplished ITSM Consultant with a proven track record at PARSEQ ASIA PVT LIMITED, specializing in creating customized workflows and excelling in Incident and Change Management. Renowned for exceptional customer service and technical expertise, including advanced SQL and JAVA skills. Demonstrates strong problem-solving abilities and a commitment to continuous learning and teamwork.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ITSM Consultant
PARSEQ ASIA PVT LIMITED
Pune
04.2022 - Current
- Creating custom workflows according to the customer's demands. Customization in Incident Management and Change Management.
- Hands-on experience in Developer Studio.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Recognized by management for providing exceptional customer service.
- Assisted with the deployment of new technologies or upgrades to existing ones.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Provided technical support to customers and internal users via phone, email and remote access tools.
Junior Consultant
PARSEQ ASIA PVT LIMITED
08.2021 - 04.2022
- Upgrade of BMC Remedy AR System and ITSM from 9.1 to 20.0.2 environment. Support users of the application by using multiple SQL and PL-SQL techniques.
- Installation and decommissioning of BMC Remedy AR System and ITSM.
- Performing troubleshooting and incident resolution, along with space issues and server connections.
- Installing SSL Certificates.
- Generating Key Performance Indicator (KPI) reports, daily, weekly, and monthly delivery reports, including an incident tracker, application dashboard, and documenting MIS.
- Documented detailed requirements for changes and improvements made during the design phase of an ITSM project.
- Recognized by management for providing exceptional customer service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Trainee
RANDSTAD INDIA PRIVATE LIMITED
06.2019 - 07.2021
- Worked for EATON TECHNOLOGIES
- Working as Trainee (ITSM Administrator) to Manage Business information for a leading IT Company along with handling application management & troubleshooting, 24X7 Log monitoring, Incident, problem & change management, escalations and client communication along with building ITSC forms(XML and HTML scripts, CSS)
- Support for Incident Management and Change Management.
- BMC Remedy ITSM Service Desk & Change Management Support.
Education
Master of Science - Master's in Computer Science
Pune University
Pune04-2021
Bachelor of Computer Science -
Pune University
01.2019
12th HSC BOARD EXAM -
Nowrosjee Wadia College
01.2015
10th SSC BOARD EXAM -
J.N PETIT TECHNICAL HIGH SCHOOL
01.2012
Skills
- Creating Customized Workflows
- Worked on different ITSM Versions 76, ITSM Versions 81, ITSM Versions 91, ITSM Versions 1802, ITSM Versions 2002
- Administrator Knowledge on Incident Management, Problem management and Change Management
- Knowledge on Smart Reporting & Smart IT
- SQL, JAVA
- Network monitoring
- Application support
- Hardware maintenance
- Ticket management
- Ticket support system management
- Technical issues analysis
- Support scenario generation
- Access issue resolution
- Hardware diagnostics
Certification
- INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL) V4
- CERTIFIED NETWORK ADMINISTRATOR (SCNA)
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and can be supported with reliable document when needed.
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
ITSM Consultant
PARSEQ ASIA PVT LIMITED
04.2022 - Current
Junior Consultant
PARSEQ ASIA PVT LIMITED
08.2021 - 04.2022
Trainee
RANDSTAD INDIA PRIVATE LIMITED
06.2019 - 07.2021
- INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL) V4
- CERTIFIED NETWORK ADMINISTRATOR (SCNA)
Master of Science - Master's in Computer Science
Pune University
Bachelor of Computer Science -
Pune University
12th HSC BOARD EXAM -
Nowrosjee Wadia College
10th SSC BOARD EXAM -
J.N PETIT TECHNICAL HIGH SCHOOL
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