AMITA PANDEY MATHUR
Training | HR | People Operations Manager
Bengaluru,KA
Summary
Enthusiastic leader with 14 years of experience in Pre-Sales training, Recruitment, Process Management, Operations Management, People Management, Learning & Development and Life Insurance. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in any industry and eager to start the second inning of my career.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Sr. Manager: Learning & Development
Max Skill First
Noida, Uttar Pradesh
10.2014 - 03.2017
- Developed and executed training and recruitment strategies in partnership with global team for the region.
- Delivered training programs for Recruitments of new hires, sales, first level leadership development.
- Executed Quarterly Recruitment skill workshops to plan and design the process of shortlisting the applicants and conducting the interview through the right selection process.
- Collaborated with the regional and national sales team and accelerated diversity, equity and inclusion program.
- Led multiple up skilling programs which allowed the employees to move into bigger and better roles with the organization.
- Partnered with a company's senior leadership to develop Early Warning System (EWS), an engagement system to reduce attrition.
- Steered Monthly, quarterly and Annual R ‘n’ R programs.
- Supervised and mentored team members, fostering their professional development and growth.
- Executed multiple employee engagement trainings to drive productivity, better work quality and employee retention.
- Localized global training programs focusing on Products and sales procedures.
- Collaborated with legal, audit, risk and regional leadership to maintain robust regulatory compliance posture.
Manager: Learning & Development
Max Life Insurance
Noida, Uttar Pradesh
09.2008 - 09.2014
- Maximized sales team effectiveness by developing training solutions that support sales representatives, Manager Sales and Sr. Development Managers (coaching, mentoring etc)
- Conducted multiple need assessments as part of ongoing individual evaluations.
- Cross trained business partners in facilitation of workshops/training events based on localized training content.
- Used reporting tools, message pull-through metrics, key performance indicators and other measurement tools for demonstrating program effectiveness.
- Designed and delivered new learning interventions based on the learning needs/objectives of the business based on learning methodologies and learning styles.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Exceeded goals through effective task prioritization and great work ethic.
- Conducted research, gathered information from multiple sources and presented results.
Team Manager
Convergys India Services Pvt. Ltd.
Gurgaon, Haryana
10.2006 - 11.2007
- Led multi-channel Technical Support operations for EMEA and NA region as outsourced service provider for Microsoft
- Managed a team of 15-17 Technology specialists with best in class performance on KPIs such as Customer Satisfaction, First Call Resolution and Av. Handle Time
- Recognized for people leadership capabilities and results in employee retention and employee opinion surveys
- Developed High Performing team driving culture of meritocracy
- Collaborated with Training and Quality teams to drive continuous improvement projects
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Led employee relations through effective communication, coaching, training and development.
- Monitored incoming calls and provided feedback to associates to improve quality of service.
Technical Support Associate
EXL Services Pvt. Ltd
Noida, Uttar Pradesh
04.2003 - 07.2004
- Explained technical information in clear terms to customers to promote better understanding.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Analyzed different issues to identify troubleshooting methods needed for quick remediation.
Education
Bachelor - Computer Science
Skills
Communication and Presentation
Training and developmental
Recruitment & selection
People Management
Performance management
Strong Networker
Data and analytics
Customer Service
Problem Solving
Creativity
Certification
▪ PPM Certified (management development course) from Kinder Brothers
Timeline
Sr. Manager: Learning & Development
Max Skill First
10.2014 - 03.2017
Manager: Learning & Development
Max Life Insurance
09.2008 - 09.2014
Team Manager
Convergys India Services Pvt. Ltd.
10.2006 - 11.2007
Technical Support Associate
EXL Services Pvt. Ltd
04.2003 - 07.2004