Amitava Das
Business Analytics
Tarulia 2nd Lane, Keshtopur, Kolkata
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Team Lead Business Analyst
Globiva Services Private Limited
04.2024 - Current
- Increased efficiency by automating manual processes using appropriate technologies such as scripting languages or software tools.
- Utilized data visualization techniques to present and explain complex data sets.
- Tableau Prep for Build Data Structure, Tableau Desktop for Dashboard Preparation, Basic Postgres SQL & MySQL.
- Generated standard and custom reports to provide insights into business performance.
- Enhanced team collaboration through regular communication, leading to increased productivity and successful project completion.
- Conducted comprehensive gap analysis to identify areas of improvement and presented findings to stakeholders, driving business transformation initiatives.
- Mentored junior analysts in best practices for data analysis and documentation, contributing to their professional growth and development.
Senior Business Analyst
Globiva Services Private Limited
04.2022 - 03.2024
- Streamlined report generation for improved decision-making with efficient data extraction and analysis techniques.
- Implemented advanced analytics tools, enabling more accurate predictions of market trends and customer behavior patterns.
- Assisted executive leadership in understanding complex datasets for informed decision-making by creating clear visualizations and summary reports.
- Streamlined workflow for better productivity with the implementation of new software solutions.
MIS Associate
Globiva Services Private Limited
08.2019 - 03.2022
- Maintained data integrity, implementing strict security protocols to protect sensitive information from unauthorized access or misuse.
- Improved data accuracy by conducting thorough analysis and validation of large datasets.
- Established a culture of continuous improvement by regularly reviewing metrics and soliciting feedback from stakeholders.
- Analyzed historical trends using advanced statistical methods, providing valuable insights into future business performance possibilities.
Senior MIS Executive
ATC India Electronics Pvt. Ltd.
12.2017 - 08.2019
- Doing Report (Agent Performance Report) daily basis, Doing Report (Agent Attendance Report) daily basis, Doing Report (Login Adherence Report) daily basis, Doing Report (Agent Productivity Report) daily basis, Doing Report (TL & GL Wise Shrinkage Report) daily basis, Doing Report (Abandon Details Report) daily basis, Doing Report (Disposition Report) daily basis, Doing More Report Daily Basis.
- Contributed to strategic planning sessions by providing critical business intelligence derived from detailed data analysis.
- Collaborated with IT teams to ensure seamless integration of MIS tools and applications into existing company-wide systems.
- Streamlined report generation for improved decision-making with efficient data extraction and analysis techniques.
MIS Executive
Call2Connect India Pvt. Ltd.
06.2017 - 12.2017
- Doing Report (Hourly SL Report) daily basis, Doing Report (Agent Performance Report) daily basis, Doing Report (Agent Attendance Report) daily basis, Doing Report (Agent Day Wise Break Time Report) daily basis, Doing Report (Performance Synopsis Report) daily basis, Doing Report (TL Wise Shrinkage Report) daily basis, Doing More Report Daily Basis.
- Produced tables, pivot reports and charts for use in key decision-making processes.
- Performed thorough data validation procedures to ensure the integrity of information used in decision-making processes.
Executive
Bane InfoTech Pvt. Ltd.
- Doing customer service (E Commerce Help Line) daily basis, Responsible for do this as daily basis, Taking care of walk-in Customers and responsible for handling their Query, Complaint and Request for better customer experience with good quality with soft skill
- With handle the E Commerce Team, Doing Report (Hourly Sale Count) daily basis, Doing Report (State Wise Sale Count) daily basis, Doing Report (Executive Wise Sale Count) daily basis, Doing Report (Agent APR) daily basis, Doing Report (Agent Attendance) daily basis, Doing Report (Agent Day Wise Break Time) daily basis, Doing Report (Product Wise Sale Per Day) daily basis, Doing Report (Product Wise Sale Per Month) daily basis, Doing More Report Daily Basis.
Executive-Operations
TATWA BPO LTD.
- Doing customer service (198 & RHL Help Line) daily basis, Responsible for do this as daily basis, Taking care of walk-in Customers and responsible for handling their Query, Complaint and Request for better customer experience with good quality with soft skill
- With handle the 198 & RHL Team.
Executive
Prithvi Information Solutions Pvt. Ltd.
Kolkata, West Bengal
- Doing Customer Service (Tele Verification Help Line) daily basis, Responsible for do this as daily basis, Taking care of walk-in Customers and responsible for handling their Query, Complaint and Request for better customer experience with good quality with soft skill
- With handle the Tele Verification team.
Executive-Operations
SPANCO BPO LTD.
- Doing customer service (198 Help Line) daily basis, Responsible for do this as daily basis, Taking care of walk-in Customers and responsible for handling their Query, Complaint and Request for better customer experience with good quality with soft skill
- With handle the 198 team.
Education
Madhyamik -
W.B.C.S.E
Changrachak,Tamluk, IndiaHigher Secondary - undefined
W.B.C.R.O.S
Skills
Tableau
Accomplishments
- Best performer in TATWA BPO 2 times
- Best performer in Bane InfoTech 1 time
- Best performer in ATC India Electronics 3 times
- Best performer in Globiva Services 4 times
Personal Information
- Father's Name: Ashok Kumar Das
- Date of Birth: 12/27/94
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Languages
Bengali, Hindi & English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Lead Business Analyst
Globiva Services Private Limited
04.2024 - Current
Senior Business Analyst
Globiva Services Private Limited
04.2022 - 03.2024
MIS Associate
Globiva Services Private Limited
08.2019 - 03.2022
Senior MIS Executive
ATC India Electronics Pvt. Ltd.
12.2017 - 08.2019
MIS Executive
Call2Connect India Pvt. Ltd.
06.2017 - 12.2017
Madhyamik -
W.B.C.S.E
Higher Secondary - undefined
W.B.C.R.O.S
Executive
Bane InfoTech Pvt. Ltd.
Executive-Operations
TATWA BPO LTD.
Executive
Prithvi Information Solutions Pvt. Ltd.
Executive-Operations
SPANCO BPO LTD.
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