Amitesh Das

To grow upon Learning and Development role with an organization that is team and quality driven based thus utilizing my key competencies and areas of expertise with newer learning opportunities yet having ample space for me to be creative and create optimal work solutions. I look forward to a long term professional relationship with an organization where the work culture exudes a sense of purpose enabling every member to have fun while they work

Dedicated leader with 14.5 years of proven results using operational and leadership strengths to solve specific and measurable needs for complex organization through effective learning and development methodologies and engagement of associates. COPC trained and specialized in front end Inbound and Online Customer Services, Sales and Soft Skills Training Delivery in India and Philippines. Versatile Senior Manager specializing in [Area] and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.

• Best Dramatic, Best Musician (Oak Grove School, Mussoorie, estd. 1888)
• Best Singer (Pandu College, Guwahati University)
• Participation and achievements extracurricular and co curricular activities

• Accomplished Instructional Learning & Development professional with instructional systems design, delivery, eLearning courses using Moodle and Program Management experience with a proven track record of success
• Detailed knowledge of Inbound and Online Customer Services tools such as Soft Phone Systems and Live Person
• Transitioned major processes for the organization. Was instrumental in setting up the business in Philippines
• Recognized by corporate clients as a “hands-on” change agent with the ability to produce and manage efficient teams
• Developed “High Impact Training Programs” achieving excellent success rate for employee transitions
• Developed “Performance Scorecard Model” to track and manage performance
• Developed “Job Descriptions” at different levels for the organization based on required skill sets
• Developed “Recruitment Modal” for Inbound and Online Sales Customer Service and Back End Data Entry
• Trained professional in successful transitions and launch of new site
• Effective communicator and strong leader, managing international and domestic training & development programs with a stakeholder centric, client satisfaction approach

• Professional Facilitation Skills (Facilitator Certification Program)
• Sales and Negotiation Skills Training (How to negotiate and sell – what to start with, critical selling skills, how to close a sale)
• LEAP (Leadership Certification Program)
• OPEC BM (Operations Excellence and Business Management)
• Effective Coaching (Effective techniques of coaching & feedback)

• 3 years degree with Math’s Major from Guwahati University
• Diploma Certification in Basic Computers (MS Office)
• Pursuing PGBDA in HR from SCDL