Amitesh Sarkar
Cloud Data and AI Leadership
Kolkata
Summary
Dynamic Senior Delivery Lead with 20+ years of IT experience in steering and executing complex data projects for large-scale enterprise clients across Insurance, Banking, Healthcare, and Utilities sectors. Proven expertise in end-to-end production support, application delivery, SLA management, and RFP response within 24x7 operating models. Recognized thought leader in Agile, AI-first support processes, driving operational excellence through next-gen technologies including AI/ML Operations, AWS, Databricks, Informatica IICS, Snowflake, Big Data, and Cloud platforms. Expert in customer escalation resolution and stakeholder management.
Possesses a strong understanding of data architecture, skilled in designing and implementing reliable, scalable integration solutions for both on-premise and cloud platforms. Proven track record of guiding large-scale global implementations while mentoring teams of 20+ members and fostering effective communication with stakeholders to drive project success in today's data-driven landscape.
Overview
4
4
Languages
11
11
Certificates
6
6
years of post-secondary education
20
20
years of professional experience
Work History
Data Management Lead
Accenture Solutions Private Limited
2017 - Current
- Service Delivery & Production Support:
Led end-to-end production support and application development delivery for a portfolio of global clients, including major insurance and banking organizations. Managed 24x7 operations, incident/ticket management in ServiceNow, and war rooms for P1 issues, ensuring strict SLA compliance and rapid resolution of escalations. - Thought Leadership - Agile & Automation: Championed next-gen support processes in Agile using Jira, automation-first environment; defined best practices and knowledge management protocols that reduced ticket resolution time by 40% and operational costs by 35%.
- RFP & Solutioning Leadership: Served as go-to person for RFP/RFI activities, analyzing architecture design, scoping, implementation, testing, and deployment needs for new and existing clients, winning 7+ major contracts.
- RCA & Proactive Issue Resolution: Identified customer issues proactively through monitoring tools and automation suites; drove reactive RCA for incidents, implementing long-term solutions that reduced recurring issues by 60%.
- Next-Gen Technology Delivery: Led cloud-based data integration and migration projects, including the deployment of AI/ML data pipelines, leveraging AWS, Databricks, Informatica IICS, Snowflake resulting in 50% reduction in operational costs and 35% faster data processing for largest US banking merger.
- Team Leadership & Vendor Management: Managed high-performance teams of 20+ members across physical and virtual environments, including 3rd party vendors; executed resource planning, training, mentoring, and rotation strategies to maintain team morale and deliver exceptional results.
- Stakeholder Reporting: Provided up-to-date management reporting on regular basis to internal and external stakeholders, presenting data insights and technical recommendations that influenced strategic decision-making.
- Data Lakehouse Implementation: Spearheaded project planning and execution on AWS, Databricks and Snowflake, leading a team of data integration specialists to deliver successful Data Lakehouse on time and within budget.
- Data Management: Led intiatives to assess the data management maturity identifying strengths, weaknesses, and gaps across key areas like strategy, quality, governance, and analytics. Provided insights and roadmaps to improve the data management process which helped increase DCAM scores thereby enabling data-driven decisions, improved data quality and security, and compliance.
Data Quality and Governance Lead
Accenture UK
2014 - 2016
- Data Quality: Developed and executed KPIs for data quality using SQL after discussion with business and functional SMEs. Determined root cause of data quality errors and recommended long-term solutions and tactical solutions for largest utility service provider in UK which helped reduce operational cost by 25%.
- Data Governance: Prepared RACI matrix for Data Stewards, Data Owners, Developers and other stakeholders within the client organization after multiple inter-functional stakeholder discussions.
- Business Process setup: BPM flows in Bizagi for Master Data Management for the client after multiple discussions with different business functions.
Data Warehouse Delivery Lead
Accenture Solutions Pvt.Ltd
2012 - 2013
- Data Warehouse: Led data migration project for largest merger in US banking history. Involved in migrating data from disparate heterogeneous legacy systems with data spread across multiple databases and applications to new cloud-based database using Informatica IICS.
- Data Modeling and Architecting: Created logical and physical data models in Erwin to build enterprise data warehouse by ingesting data from disparate sources for mutiple clients in different industries.
- DevOps & Release Management: Implemented DevOps tools/practices, monitoring tools (ServiceNow, ALM), and automation suites; optimized release management processes using Control-M, Airflow, and TWS schedulers.
Senior Data Architect
IBM India Private Limited
2010 - 2011
- Prepared functional and technical documentation data for data warehouses implementations.
- Worked closely with other business analysts, development teams and infrastructure specialists to deliver high quality data for mission-critical applications for large US media and entertainment client
Data Warehouse Specialist
Tata Consultancy Services Limited
2005 - 2010
- Developed AbInitio graphs integrated with Trillium adapters, shell scripts and PL/SQL procedures to build centralized name and address data warehouse for largest telecom supplier in UK.
- Profiled customer name and address data using Trillium Software Discovery and cleansed data using Trillium Software Quality components like Parser, Geocoder, Matcher using reference data from Royal Mail (PAF files) to generate quality reports with high confidence scores for largest commercial flight service provider in UK.
- Optimized daily batch loads scheduled in Control M, Autosys and TWS to reduce runtime of batch. Automated recurring activities using shell scripts and procedures.
- Designed ETL Technical specs from Functional specs in consultation with Business Analysts and development team of 10+ members to deliver data warehouse implementation for large US bank.
Education
Master of Computer Applications - Computer Science, Business Administration
University of North Bengal
West Bengal, India 08.2002 - 07.2005
Bachelor of Science - Mathematics (Hons), Statistics, Computer Science
Jadavpur University
West Bengal, India 08.1999 - 06.2002
Skills
ETL Design and Development
Data Architecture
Data Quality
Data Modeling
Project Management
Strategic thinking
Stakeholder Management
Data Migration
Leadership skills
Cloud Architecture Design
Team management
Excellent communication
Certification
Google certified Generative AI Leader
Timeline
Google certified Generative AI Leader
06-2025
Databricks certified Data Engineer Associate
05-2025
Leadership Skills - IIMA
02-2024
Google Cloud Digital Leader
10-2023
Advanced Snowflake - Deep Dive Cloud DW
08-2023
Google Generative AI Fundamentals
07-2023
AWS certified Solutions Architect Associate
03-2022
Accenture ACE Award for Client relationship
07-2021
Accenture Pinnacle Award for Innovation
04-2020
Informatica certified Cloud Lakehouse DM
03-2020
ITIL v3 Level 1 certified
04-2013
Master of Computer Applications - Computer Science, Business Administration
University of North Bengal
08.2002 - 07.2005
Bachelor of Science - Mathematics (Hons), Statistics, Computer Science
Jadavpur University
08.1999 - 06.2002
Data Management Lead
Accenture Solutions Private Limited
2017 - Current
Data Quality and Governance Lead
Accenture UK
2014 - 2016
Data Warehouse Delivery Lead
Accenture Solutions Pvt.Ltd
2012 - 2013
Senior Data Architect
IBM India Private Limited
2010 - 2011
Data Warehouse Specialist
Tata Consultancy Services Limited
2005 - 2010
Languages
English
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Interests
Trekking (Mt Snowdon, Scafell Pike, Hampta pass, Mardi Himal)
Travelling
Listening to music
Software
ETL - Informatica PC/ IICS, AbInitio, Data Stage, Matillion
Database - Oracle, SQL Server, Teradata, Snowflake, PostgreSQL
Visualization - OBIEE, Tableau, Power BI
Modeling - Erwin
OS - Windows, Unix
Service Now, ALM, Version One, Confluence, Jira
DQ tools - Trillium, IDQ
Cloud - AWS
Schedulers - Control M, TWS, Airflow
Datawarehouse - Databricks, Snowflake
Programming Language - SQL, PLSQL, C, Python