Amit Gupta

• Led sales team in developing strategies for market penetration.
• Analyzed market trends to identify growth opportunities and competitive threats.
• Managed client relationships, ensuring high levels of satisfaction and retention.
• Coordinated training programs for sales staff, enhancing product knowledge and sales performance.
• Analyzed market trends, identifying growth opportunities and competitive threats to inform strategic planning.

• Key Account Management: Managed high-value enterprise accounts across diverse sectors including Large-Format Retail, Hospitals, and Aviation within the offline payment acceptance space.
• End-to-End Sales Cycle: Managed full sales cycle from initial prospecting and qualification (via cold calling, networking, and campaigns) through negotiation and deal closure, ensuring alignment with client needs and objectives.
• Contract Negotiation & Client Relations: Negotiated complex contracts and pricing terms while building strong relationships with decision-makers, contributing to high customer satisfaction and retention.
• Product Expertise: Conducted technical product demonstrations, articulating value propositions to potential clients and promptly resolving inquiries to enhance overall client experience.

Lead Industry Body Relations | April 2023 - March 2024

• Drove revenue growth by developing targeted sales strategies for local markets. Developed localized sales strategies leveraging industrial bodies to promote B2B marketplace, facilitating SaaS adoption for MSME
• Executed acquisition strategies through partnerships with MSME Industrial Associations across NCR, Rajasthan, and UP, enhancing brand penetration across diverse markets.
• Managed event marketing initiatives to generate leads and foster business relationships. Orchestrated B2B networking events and exhibitions, collaborating with Zonal Sales Head to convert engagement into a strong SaaS lead pipeline.

Cluster Sales Manager | Oct 2021 - Mar 2023

• Contributed to 2021 brand launch, establishing market presence of Tata nexarc digital B2B marketplace in MSME sector.
• Led adoption of extensive SaaS portfolio, driving cluster sales revenue with core business optimization tools and essential services.
• Delivered single-platform approach for MSMEs, aggregating high-value services like lead generation, logistics, working capital financing.

• Revenue & Portfolio Growth: Directed direct and indirect sales strategies for telecommunications and SaaS portfolios; successfully led multi-product launches and territory activations to exceed annual revenue targets.
• B2B Channel Development: Spearheaded the expansion of the NCR market by onboarding 20+ Telecom/ITES channel partners driving customer market share and revenue market share.
• Conducted training sessions for partners to educate them on product features and benefits.
• Outlined significant promotions and roles held during tenure: Partner Account Manager (Oct 2018 - Oct 2020), Acquisition Manager - (Mar 2016 - Sept 2018)

• Managed key client relationships to enhance customer satisfaction and loyalty.
• Resolved client issues promptly to maintain strong partnerships and trust.
• Collaborated with cross-functional teams to deliver tailored solutions for clients.

• Sales Execution: Achieved gross sales targets for fixed-line postpaid connections and fiber to-the-home (FTTH) broadband, contributing to overall revenue growth.
• Territory Strategy: Analyzed market demographics to develop segment-specific sales strategies, sustaining high customer market share (CMS) and revenue market share (RMS).
• Distribution Management: Strengthened sales network by managing channel partners, including retailers and distributors, enhancing product availability and customer reach.

• Generated significant revenue by managing a diverse portfolio of business correspondents (Fino Fintech, Eko India, Satin Credit Care), providing financial services including fintech remittance and micro-lending to self-help groups (SHGs).
• Increased remittance revenue by scaling the CSP network from inception, contributing to substantial growth in fee-based income.
• Developed an extensive financial service network by recruiting, onboarding, and managing over 350 active customer service points (CSPs) across the NCR.

• Provided end-to-end technical support for NETGEAR's global retail and business clientele, specializing in networking hardware including routers, switches, hubs, and wireless access points.
• Diagnosed and resolved complex connectivity issues, hardware malfunctions, and configuration errors via phone and remote sessions.
• Documented detailed case resolutions and contributed to the internal knowledge base to improve first-call resolution (FCR) rates.