Amith Harikumar
Wagholi
Summary
Looking for a challenging position to provide high quality operational, technical application and systems support to clients and internal business functions. Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Tech Lead – Application Specialist
Fiserv India Pvt. Ltd.
PUNE
01.2017 - Current
- Primarily managing Fiserv applications related to the FirstVision Project.
- Experience with Windows, Unix/Linux, in a cloud environment.
- Production, UAT, and SIT application deployments using RUNDECK.
- Set up major alerts utilizing ticket tool ServiceNow with Itheon Agents and Moogsoft.
- Led efforts to establish real-time and infrastructure-level monitoring through advanced tools such as CA APM, Splunk, and Dynatrace.
- Optimized efficiency of systems through active performance management.
- Overseeing the construction and release processes of FirstVision application suite using RUNDECK.
- Collaborated with development and testing teams to ensure seamless application installations.
- Played a key role in resolving major incidents via troubleshooting.
- Gathered statistics for anticipatory service advancement plans and managed problem record conversations.
- Engaged consistently in Windows and Linux patching processes.
- Executed tasks involving deletion and restarting of pods within AWS-hosted applications using ARGOCD.
- Authorized GitHub merge requests for seamless code implementation from development teams.
- Monitored ArcSight tool to identify potential internal and external leakages in the environment.
- Monitored daily ArcSight logs to identify incorrect users and invalid password attempts.
- Facilitated seamless execution of PCI audits for compliance adherence.
- Participated actively in Business Service Mapping initiatives across EMEA region.
- Supported implementation of changes through application updates, decommissioning efforts, and new builds.
- Drafted detailed Runbooks for seamless transition during Application Handover discussions.
- Coordinate with engineering teams across development and operations to devise support functions.
- Led APPD to Dynatrace migration process for seamless application performance monitoring.
- Maintained up-to-date knowledge of industry developments in order to recommend changes or upgrades as needed.
- Implemented Agile methodologies to optimize team productivity and ensure timely delivery of features and fixes.
- Designed user interfaces to meet customer needs, improve usability, and enhance performance.
- Analyzed user needs and software requirements to determine design feasibility.
Sr. Program Analyst
WNS Global Services
PUNE
03.2016 - 01.2017
- Operated as both Business Analyst and Tech Lead for client projects.
- Coordinated documentation processes for client change requests within SDLC framework.
- Conducted client discussions concerning modifications to applications.
- Discussed changes with development team for application updates.
- Conducting application training sessions for clients.
- Offered second-level assistance on .NET web-based systems.
- Ensured compliance with SLAs when addressing user issues via multiple communication channels.
- Prepared BRD and SRS documents for client change requests.
Software Consultant
DynPro India Pvt Ltd.
Pune
10.2014 - 02.2016
- Facilitated user access to tool and configured profiles upon receiving requests from multiple access tools such as OneTeam, Rational ClearQuest, Reporting Database, and E-mail.
- Conducted regular assessments of application and batch health.
- Managed ticket resolution and prepared detailed weekly status reports.
- Executed daily quality inspections leveraging PDQ's in CRM-Siebel using DB2 Queries.
- Executed tasks using agile framework.
- Managed profile updates within production environment.
Application Support Engineer
Nityo Infotech Pvt Ltd.
Thrissur
12.2012 - 06.2014
- Assisted in maintaining and enhancing multiple Windows-based and web-oriented .NET applications.
- Performed detailed analysis to determine root cause of incidents.
- Fulfilled user requests in alignment with specified SLA time frames.
- Escalated incidents and failures to Level 2 Support following defined procedures.
- Monitored application functionality at defined intervals to ensure smooth operations.
- Collaborated with network and server teams to resolve issues based on priority.
Collection Executive
Charter Mercantile Agency
Cochin
02.2012 - 11.2012
- Managed high volumes of inbound and outbound calls for debt recovery.
- Resolved conflict cases via standardized procedures.
- Expanded operational hours to meet team objectives.
- Fostered competition among colleagues to reach objectives.
Education
PG Diploma - Clinical SAS
MIR IFCR
Cochin01.2012
BCA -
Christ College Irinjalakuda
Irinjalakuda01.2011
Higher Secondary -
Kerala State Board
01.2007
Secondary School Leaving Certification -
CMS School
Thrissur01.2004
Skills
- IIS
- Apache Tomcat
- ITILV4 Certified
- IBM Maximo
- Service Now
- Service Point
- CA-APM
- APP Dynamics
- Moog Soft
- Dynatrace
- Splunk
- RUNDECK
- Git-HUB
- ARGO-CD
- Performance optimization
- Team collaboration
- Documentation and reporting
- Technical problem solving
- Agile methodologies
- Team leadership
Certification
- ITILv4
- AZ-103 Microsoft Azure Administration
- CLF-C02 AWS Certified Cloud Practitioner
References
Available on request
Personal Information
- Date of Birth: 05/13/89
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
English
First Language
Malayalam
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Timeline
Tech Lead – Application Specialist
Fiserv India Pvt. Ltd.
01.2017 - Current
Sr. Program Analyst
WNS Global Services
03.2016 - 01.2017
Software Consultant
DynPro India Pvt Ltd.
10.2014 - 02.2016
Application Support Engineer
Nityo Infotech Pvt Ltd.
12.2012 - 06.2014
Collection Executive
Charter Mercantile Agency
02.2012 - 11.2012
- ITILv4
- AZ-103 Microsoft Azure Administration
- CLF-C02 AWS Certified Cloud Practitioner
PG Diploma - Clinical SAS
MIR IFCR
BCA -
Christ College Irinjalakuda
Higher Secondary -
Kerala State Board
Secondary School Leaving Certification -
CMS School
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