Amith K R
Bangalore
Summary
- Experienced Tech Lead and Server Monitoring Engineer with a 4+ year track record optimizing server monitoring solutions. Seeking a challenging role to leverage expertise in ensuring stability, performance, and security of large-scale server environments.
- Adept at utilizing cutting-edge monitoring tools, troubleshooting complex issues, and leading cross functional teams to enhance operational efficiency.
- Results-driven professional in Engineering, Troubleshooting, and Managing large-scale Servers and networks.
- Tech Lead and Subject Matter Expert for key projects, providing technical expertise for internal tools and processes and handling escalations.
- Proficient in monitoring system and application alarms, with specialized skills in Front-end (Windows servers), Back-end (Unix-based servers), Middleware, and databases (Citrix nodes, mainframes, IBM WAS, VMware)
Overview
4
4
years of professional experience
Work History
Technical Analyst
ORACLE CERNER HEALTHCARE SOLUTION INDIA PRIVATE LIMITED
06.2022 - Current
- Technical Expert at US HealthCare Giant Cerner, specializing in diverse Technologies: Frontend Citrix, Backend Linux systems, System Alarms, Application Alarms, Nodes, Middleware IBM WAS, and VMware.
- Key responsibilities include proactively monitoring system and application alarms, implementing software patches and upgrades, and providing technical expertise for internal tools /applications and processes.
- Prioritizing and managing work queues, investigating, and diagnosing performance issues, and troubleshooting through comprehensive methods.
- Proficient in utilizing Overwatch monitoring tool, prioritizing, and escalating issues ot second level, and engaging relevant resources for resolution.
- Thorough documentation of actions taken, adherence to Default Action processes, and logging PBI for false triggering and recurring alarms.
- Utilizing Power BI for performance reports and Jira for ticket tracking.
- Actively mentoring new associates, hosting Scrum calls ot share updates and process changes, and contributing expertise to enhance team knowledge and process.
- Prioritize and escalate the issue ot second level and do engage Software
Engineer, Database Administrator, Production Owner, Situation Management, Incident Management and Direct Care whenever needed. - We also use Power BI to pull reports of associate performance. Also use Jira to track the existing Tickets.
- I have been sharing my experience and knowledge ni our team and other team associates which wil further help the Team and process. I do host Scrum call every week to share latest updates and change in process and escalation Action.
- Proactively manage server outages, coordinating with client network and server teams.
- Acknowledge hardware calls promptly, logging tickets for streamlined workflow and resolution.
Technical Analyst
COMPUTACENTER
04.2021 - 05.2022
- Troubleshooting expert with a focus on technical problem resolution and escalation to relevant support teams.
- Proficient in network connectivity troubleshooting across various devices (Laptop, Tablet, iPhone, Mobile broadband).
- Adheres to SLAs and KPIs, prioritizes incidents based on impact assessment, and consistently delivers high quality service.
- Encourages knowledge sharing within the team and suggests methodologies for service improvement.
- Experienced in screening cases, providing mobile workforce support,
and handling callback tickets for Outlook, VPN, browser, 0365, and application troubleshooting. - Well-versed in remote support, ticketing tools, and supporting diverse devices such as printers and laptops.
- Strong understandingof IT infrastructure and operatingsystems.
- Takes ownership of user problems, communicates progress promptly, and analysis problems for permanent solutions.
- Trained in TI Service Desk (ITSD) and Mobile Workforce Project, excelling in handling calls in stressful situations.
Associate Software Engineer
BRITISH TELECOM
12.2019 - 03.2021
Education
Executive Post Graduate Diploma in Management - Business Intelligence & Analytics
Alliance School of Business
06-2023
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
East Point College of Engineering And Technology
07-2019
Skills
Technical Skills
Technical Tools :
- Basics of Linux, SQL, CCL scripting, Kibana
- Basics of Python, AZURE, Power BI, Jira
Hands on :
- Ticketing tools: Remedy, Service now etc
- Remote Desktop Support
Internships :
- Data Science using Python in TCS iON
- Basics of Web development using HTML
Certification :
- Oracle cloud infrastructure 2023
- Oracle cloud data management 2023
Soft skills :
- Effective Communication
- Technical Analysis
- Virtualization
- Briefings, Reports, and Documentation
- Implementation Strategies
- Optimistic person
Accomplishments
- "Awarded NOTT AWARD by leadership and manager in Q1 for outstanding contributions".
- "Awarded as Employee of the Month in October 2023".
Affiliations
- Cultural Co-Ordinator
Timeline
Technical Analyst
ORACLE CERNER HEALTHCARE SOLUTION INDIA PRIVATE LIMITED
06.2022 - Current
Technical Analyst
COMPUTACENTER
04.2021 - 05.2022
Associate Software Engineer
BRITISH TELECOM
12.2019 - 03.2021
Executive Post Graduate Diploma in Management - Business Intelligence & Analytics
Alliance School of Business
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
East Point College of Engineering And Technology
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