AMITH SHANKAR

Operations:

• Supply planning for the City utilizing the phlebotomists and runners in the fleet.
• Driving KPI metrics on operational parameters such as on time pick up/ drops samples, Lab coordination, CSAT monitoring, Utilization, Productivity, Cost/order, supply cancellations etc,
• Reporting to the senior leadership and assisting them in the P&L and Cost optimizations.
• Handling fleet logistics supply and procurement from the vendor and warehouse operations.
• Actively working on the ops process and SOPs on the ops excellence side and have successfully driven the metrics using the same.
• Handling cash collections for COD orders, reconciliation, monitoring deposits on weekly basis.
• Worked on product configuration in hand with product and engineering team during the tech implementation for daily order executions.
• Training and QC monitoring on regular basis along with QC leads for process gaps, improvements and excellence.
• Handling daily supply and slot capacity across Dx for all fleet operational cities.
• Demand forecast and supply planning in alignment with analytics team for best daily execution.
• Working on operations tracker such as logistics data, inventory data, COD data, cancellations and reschedules.
• Assisting and guiding the team on daily work assignments, fleet routing, homebase mapping etc.

Sales:

• Appointed and managed department heads to maintain smooth operations between different functional areas.
• Conducting site drives for bulk sample collection for corporate through internal sales team.
• Upselling and cross selling on the Add On tests, Packages using the phlebotomist across all cities and increased sales by 120% MoM
• Driving sales through cold calling for the prescribed tests post consultation through Rx
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Operations:

• Supply planning for own fleet operated cities utilizing the phlebotomists and runners in the fleet.
• Driving KPI metrics on operational parameters such as on time pick up/ drops samples, Lab coordination, CSAT monitoring, Utilization, Productivity, Cost/order, supply cancellations etc,
• Reporting to the senior leadership and assisting them in the P&L and Cost optimizations.
• Heading a fleet of 145 members across 7 cities with own fleet and 14 cities with virtual/ vendor fleet including city fleet managers, team leads, quality leads, phlebotomists & runners.
• Handling fleet logistics supply and procurement from the vendor and warehouse operations.
• Actively working on the ops process and SOPs on the ops excellence side and have successfully driven the metrics using the same.
• Handling cash collections for COD orders, reconciliation, monitoring deposits on weekly basis.
• Worked on Locus configuration in hand with product and engineering team during the tech implementation for daily order executions.
• Training and QC monitoring on regular basis along with QC leads for process gaps, improvements and excellence.
• Handling daily supply and slot capacity across Dx for all fleet operational cities.
• Demand forecast and supply planning in alignment with analytics team for best daily execution.
• Working on operations tracker such as logistics data, inventory data, COD data, cancellations and reschedules.
• Assisting and guiding the team on daily work assignments, fleet routing, homebase mapping etc.
• Executed a pilot project on sample fly down from Mumbai and Hyderabad with a success rate of 99%
• Successfully launched own fleet operations in 10+ cities including Chennai, Gurgaon, Bhopal, Vizag with in a span of 2 month as a part of expansion plan.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.

Sales:

• Conducting site drives for bulk sample collection for corporates through internal sales team.
• Upselling and cross selling on the Add On tests, Packages using the phlebotomist across all cities.
• Driving sales through cold calling for the prescribed tests post consultation through Rx

Operations :

• Virtual fleet management of the on boarded transport partner vehicles.
• Monitoring the trip status such as vehicle location, temperature, loading/ unloading protocols.
• Handling channel partners escalations and providing resolution for the same.
• Handling payments of the transport partners as per the schedule.
• Monitoring the ops team for local, intercity movements, warehouse operations.
• Vehicle placements from the market and dedicated vehicles for the received requirements.
• Scheduling weekly meetings with sales and operation teams on the ongoing activities and revenue generation.
• Tracking the performance metrics and reporting to CEO on weekly and monthly basis.
• Building SoP’s and working on process excellence, protocols as per the company standards.

Sales:

• Demand generation & planning
• Daily track on demand closures and target focus.
• Client engagement process by handling a team of tele callers and extracting the client updates.
• New client on boarding for adhoc and integrated intercity trips.
• Handling P&L for the intercity function along with the working capital management.
• Working payment and receivables from the clients and follow up for the same.
• Working TAT for each demand generated and price calculation based market standards.
• Training the new joiners on the company services and assignment of KRA accordingly.
• Conducting RCA and SWOT analysis as a part of problem solving for continuous process improvements.

• Handling 4 TL’s and 2 AM’s with 30+ Operation Executives
• Inventory Management – stocks (purchase & sales), stuck inventory, Vehicle health, weekly & Monthly Audits and reporting to central sales head Routine Retail visits, travel and interactions for better business insights and efficiency gains across the territory, dealer claims and refunds approvals
• Process excellence in coordination with central teams through RCA and SWOT analysis
• Monthly P&L, productivity & efficiency targets, Operations expenses, Yearly performance appraisals of the reportees
• Regional third party employee Management – Hiring and Training
• Channel partner grievance redressal for Pre & Post sales concerns Payments/ delivery approvals and vehicle RTO transfers Vendor Management (Drivers, housekeeping, security, furniture, operational requirements ), Monitoring daily routing, Fuel tracker, driver assignments, pick up & deliveries Weekly and Monthly inventory audit process Operations Setup in new cities during business expansion
• Business expansion include Mysore, Mangalore, Hubli and Belgaum operations
• Parking yards inspections & maintenance
• Documents storage and warehouse maintenance
• Involvement in tech driven process changes for SLA, TAT and Tesla incorporation
• Active member of the process excellence community PAN India for SOP and DMS
• Coordination with internal stakeholders and central teams
• Legal operations – Document issues, Hypothecation issues, accident issues, Loan Defaulter coordination with legal team , finance and seizing agencies Tracing absconding customers, payment recovery, filing complaints with LEA & Banks
• Liaising & negotiations with Govt Depts.( RTO, Police )

Achievements and accomplishments:

• Received Business Excellence Award from CEO & COO for the year 18-19 for the best operational performance PAN India for my Territory Karnataka
• Received ‘Value band’ for exemplary ownership in work for successfully resolved and closed 35+ legal cases and recovering an amount of 22 Lakhs within a span of 4 months from absconding customers, defaulting channel partners on pending company loans
• Receiving ‘Outstanding’ rating in the first appraisal and getting an immediate upgrade for bigger role within 6 months of joining.]
• Received memento for a record of having maximum ownership transfers of all bought & sold cars from a territory since inception of the company by taking initiatives and adopting process changes.

• Customer support, raising tickets on CRM tool, SLA and resolution TAT,
• Managing productivity, complaint closure and report generation
• Monitoring work assignments and completion by the internal stakeholders
• Hiring associates for contact centre and shift management
• Work allocation and tracker managements,
• Roaster management, shrinkage, occupancy and attrition
• Worked as Executive assistant to Managing Director, KUWSDB for specific allotted works as additional KRA
• Contractors and stakeholder management

Project Monitoring Unit

• PMU Lead a team of project monitoring unit for tracking the physical and financial progress of the ongoing projects entrusted to the board
• Verifications of SOW and LOI for the projects and processing for approvals
• Worked on project execution schedule and reporting
• Attending weekly project review meetings with MD for updates and progress discussion
• Daily team meeting and feedback on the work progress and performance
• Yearly Appraisal and performance review
• Monthly visits to the divisional offices for project status and Engineers feedback

Achievements & Accomplishments:

• Awarded best Lead Control room operations Karnataka for providing support to the NDRF team during 2015 Chennai floods using HAM radio
• Awarded best TL for the year 2015-16 & 2017-18 in the project monitoring unit for providing maximum closures of the major water supply and UGD projects well within timeline.]

• Conducting background verification check on the submitted education and employment documents by applicant for the purpose of Job
• Achieving daily productivity targets,& SLA
• Mentoring new joiners on process as part of initial training
• Receiving appreciation from managers for the high productivity during shrinkage and work load and getting exemplary ratings
• Daily work assignment, Q – management & closure by sending EoD reports to the managers.