Summary
Overview
Work History
Education
Skills
Timeline
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Amith Vybhav s

Amith Vybhav s

Bengaluru

Summary

A dynamic and accomplished customer service professional with a proven track record of excelling in challenging, fast-paced environments. I specialize in maintaining composure under pressure and thrive on taking on increasing responsibilities. My passion for learning, coupled with an innate enthusiasm, drives my commitment to continually engage, improve processes, and add value to any organization.

Overview

6
6
years of professional experience

Work History

Freelance video editor

Freelance
08.2023 - Current
  • Created, edited, and produced video content for various clients, focusing on enhancing visual storytelling.
  • Utilized Adobe Premiere Pro and Photoshop to deliver high-quality video projects.
  • Worked closely with clients to understand their vision and deliver results that exceeded expectations.
  • Managed multiple projects simultaneously, ensuring timely delivery and client satisfaction.
  • Developed creative concepts and executed video production from start to finish.

Customer Support Agent

Rippling
07.2022 - 06.2023
  • Key person in managing the billing processes, ensuring accurate and timely invoicing, and addressing any billing inquiries or issues
  • Addressed customer queries via live chat, email, and Zoom calls, ensuring a high level of satisfaction
  • Maintained key metrics and played a pivotal role in training new team members
  • Attained product expertise within three months, contributing to an enhanced customer experience.

Sales Executive

Sagara Gangotri Developers
11.2021 - 05.2022
  • Provide administrative assistance to real estate agents and brokers, including managing calendars, scheduling appointments, and handling correspondence
  • Acted as the primary point of contact for potential and existing clients, providing information about properties, resolving queries, and building rapport to ensure a positive client experience.
  • Assisted the sales team in presenting property options to clients, preparing documentation, and managing client follow-ups to close deals effectively.
  • Gained a strong understanding of the real estate market, including property prices, amenities, and competitive offerings, to provide accurate information to clients.
  • Handled sales-related administrative tasks such as maintaining client records, coordinating site visits, and managing payment schedules.
  • Addressed and resolved customer complaints and concerns related to property purchases or processes.
  • Assist in the preparation and management of property listings, including creating marketing materials and coordinating photo shoots
  • Facilitate the real estate transaction process by coordinating inspections, appraisals, and other necessary activities
  • Track and manage deadlines to ensure a smooth closing process.

Customer Service Agent

Paypal
12.2018 - 12.2019
  • Demonstrated in-depth product knowledge to provide effective customer support
  • Regularly communicated and analyzed results, metrics, and fraud detection with customers
  • Resolved customer queries and conflicts efficiently, showcasing a calm and composed demeanor.

Education

Bachelor of Management Studies - finance

Jain University
07.2018

2nd PU - Commerce

Govt. PU College
2015

High School -

Silicon City Academy of Secondary Education
2013

Skills

  • Customer Service
  • Time Management
  • Problem Solving
  • Creative Design (Adobe Premiere Pro and Photoshop)

Timeline

Freelance video editor

Freelance
08.2023 - Current

Customer Support Agent

Rippling
07.2022 - 06.2023

Sales Executive

Sagara Gangotri Developers
11.2021 - 05.2022

Customer Service Agent

Paypal
12.2018 - 12.2019

2nd PU - Commerce

Govt. PU College

High School -

Silicon City Academy of Secondary Education

Bachelor of Management Studies - finance

Jain University

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Amith Vybhav s